76 to 83 of 83 WFM Jobs in London

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And ...

opportunities across UK public sector customersBuilding relationships with senior stakeholders and decision makersUnderstanding the challenges facing the public sector and positioning our People and Workforce management SaaS solutions as strategic enablersManaging the full sales cycle, from prospecting to closeManage sales pipeline efficiently via Salesforce, track engagement, and ensure a data ...

models (LLMs), prompt engineering, retrieval-augmented generation (RAG), and model evaluation- Contact center domain expertise including understanding of IVR/IVA design, routing strategies, workforce management, quality management, and CX metricsPreferred qualification - Experience with agentic AI patterns including multi-agent orchestration, tool use, function calling, chain-of-thought reasoning … autonomous agent workflows- Experience with CCaaS adjacent capabilities including Analytics, WFM/WFO, CRM technologies.- Familiarity with interoperability protocols such as MCP (Model Context Protocol) for standardized tool integration and/or A2A (Agent-to-Agent) for multi-agent communication- Experience with Amazon Connect or other enterprise contact center platforms ...

people transformation programmes, implementing SAP SuccessFactors to create a modern, integrated and scalable HR platform supporting over 90,000 colleagues. As part of the Workforce Management function, this role will play a pivotal part in delivering a business-led transformation that simplifies processes, improves colleague experience and provides a strong … responsible for leading the successful delivery of one or more workstreams within the Compass UK&I SAP SuccessFactors programme. Working closely with HR, Payroll, Workforce Management, Digital & Technology, Finance and implementation partners, you will manage end-to-end project delivery, ensuring agreed business outcomes are achieved safely, on time, within ...

Patchwork Health has been on a mission to make truly flexible and sustainable working a reality for all healthcare staff. Their fully integrated workforce management solution helps optimise outcomes for organisations, managers, staff and patients alike. Built by a team of dedicated healthcare veterans, and co-created with … product suite. We work closely together as one Product Team to be a key driving force in bringing to market and evolving Patchwork’s workforce management solutions. Working within a multidisciplinary team to execute with best practices, innovate, and expand Patchwork’s value propositions throughout existing and new markets ...

machine learning and optimisation systems that help Monzo provide fast, efficient and resilient customer support at scale.You’ll lead Machine Learning for our Workforce Management vertical: the organisation that makes sure Monzo has the right human support supply to meet customer demand. The team works on demand forecasting, real-time … scientists, backend, mobile and web engineers, product managers, user researchers, designers and operations specialists.ðYou’ll play a key role by...Shaping the ML strategy for Workforce Management, helping us decide where ML, forecasting and optimisation can have the biggest impact for customers and human agents.Leading the design, build and delivery ...

Infosys Limited is seeking a Principal Consultant for UKG Pro WFM leadership in London. You will drive strategic delivery, architecture, and complex UKG Pro configurations across Timekeeping, Attendance, Accruals, and Scheduling. You will mentor teams, govern implementations, and partner with clients to achieve scalable, compliant solutions. You will collaborate with ...

Contract Product Manager | Outside IR35 | £400pd | Remote (very occasional London travel) Focused on workforce management and operational optimization for high-volume distribution and logistics environments, you will sit at the intersection of product strategy, technical execution, and advanced AI capability to drive immediate commercial impact. Key Responsibilities: Drive the vision … scientists, paired with a systems-thinking approach to complex data. Proven track record of translating complex user workflows into intuitive software, with experience in workforce management, logistics, or AI/ML productization. ...