Service Governance, ITSM & Incident Lead - BPL
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
senior stakeholder communication. Key Responsibilities Translate the Tech Ops operating model into executable service‐management processes, role clarity, RACI/ownership maps, governance routines, workflow requirements and adoption artefacts. Stand up the Day 0 incident model for launch services, including named incident roles, severity definitions, escalation triggers, war‐room protocols … rollback, support coverage and service‐level expectations. Configure and continuously improve the service‐management operating model across Jira Service Management or agreed tooling, ensuring workflow design supports routing, evidence capture, reporting and scale. Establish a lightweight service catalogue/CMDB‐lite approach covering service owner, technical owner, criticality, dependencies, support ...