maidenhead, south east england, United Kingdom Hybrid / WFH Options
Wireless Logic Ltd
Customer Service Advocate YOUR NEXT JOB! What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity! But we’re more than that. 🌍✨ Our mission … we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise … Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Role Overview: 👀 As a Customer Service Advocate, you’re the heart of the CustomerEngagement Team! Your mission: to connect with customers, solve problems, and ensure top More ❯
We are looking for a proactive Customer Success Specialist to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in driving platform adoption, assisting clients with setup, and offering low-level technical support. Additionally, you will track customerengagement, identify areas for improvement, and contribute to refining the overall user journey. Responsibilities: Guide new clients through the platform setup process and deliver Super User training. Ensure strong platform adoption among both new and existing users. Develop a deep understanding of customer workflows and advise on … best practices. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user experience or sales process. Build relationships with engaged users to create referrals and case studies . Provide basic technical support More ❯
Job Description We are looking for a proactive Customer Success Specialist to help onboard new clients, provide platform training, and ensure a seamless user experience. You will play a key role in driving platform adoption, assisting clients with setup, and offering low-level technical support. Additionally, you will track … customerengagement, identify areas for improvement, and contribute to refining the overall user journey. Responsibilities: Guide new clients through the platform setup process and deliver Super User training. Ensure strong platform adoption among both new and existing users. Develop a deep understanding of customer workflows and advise … on best practices. Analyze customer usage data to identify opportunities for engagement and flag customers at risk of churn. Identify and escalate recurring technical issues that impact the user experience or sales process. Build relationships with engaged users to create referrals and case studies . Provide basic technical More ❯
Responsibilities Lead and manage the tender process alongside the Enterprise Team (Enterprise Account Manager and Sales Executive) including opportunity pipeline. Attend all required external customerengagement with the Enterprise Team. Responsible for taking the Minutes of Meeting to distribute to the team and store on the Tender Portal … including training and support for technical responses. Supporting the Enterprise Team in the handover of successful bids to the Implementation Team, Contracts team and Customer Experience team to ensure. Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and More ❯
to prospects and train new users. Drive product adoption among new and existing clients. Understand client workflows and advise on best-fit solutions. Monitor customerengagement and spot opportunities or risks. Flag recurring technical issues to help refine product experience. Build strong customer relationships that lead to More ❯