1 to 25 of 53 Service Manager Jobs in Manchester

too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty mega too! We're on the hunt for a Service Delivery Manager within the Digital Workspace pillar who will be responsible for ensuring the effective delivery of IT services across the Digital Workspace pillar, the wider non … product owners, developers, architects, and business teams to deliver reliable, value-driven services—leveraging automation and Azure technologies to reduce risk and enhance performance. As part of the wider Service Management community of practice, you'll also help shape shared service processes, lead on SLA management, Operational change and reporting, and support ongoing service improvement across the … organisation skills Excellent leadership and communication skills, with the ability to influence and collaborate with technical and business stakeholders. Strong analytical skills, with a focus on identifying opportunities for service improvements and automation. A passion for driving business value through technology and service delivery excellence. Ability to manage multiple priorities and projects, ensuring the successful delivery of service More ❯

Service Delivery Manager Apply before 11:55 pm on Tuesday 24th June 2025 Location : Manchester Salary : £52,082 - £61,084 + benefits (including a Civil Service Pension with an employer contribution of 28.97%) Contract type : Fixed term We lead the Government's work on the future governance of football. At present, the Shadow Football Regulator comprises … but an exact location has yet to be determined. Job Description Responsibilities include: Overseeing the successful live operational delivery of the Independent Football Regulators digital products and services. Managing service-related risks and escalations where required. Providing high quality support functions to a diverse stakeholder network, including 1st line support for service inquiries and escalations. Supplier relationship and … contract management, ensuring that a high quality of service is provided by all suppliers, in accordance with agreed KPIs and SLAs. Leading the change management and transition activities, associated with the delivery of the IFRs digital products and services into live operation. Supporting internal and external stakeholders in the adoption of new technologies, providing training, developing guidance and supporting More ❯

Service Delivery Manager - Engineering Services Service Delivery Manager - Engineering Services Direct message the job poster from Thales THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services … times annual salary 24/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures … and Product Management Industries Defense and Space Manufacturing, Manufacturing, and Airlines and Aviation Referrals increase your chances of interviewing at Thales by 2x Get notified about new Engineering Services Manager jobs in Cheadle, England, United Kingdom . Ashton-Under-Lyne, England, United Kingdom 5 days ago Manchester Area, United Kingdom 3 weeks ago Greater Manchester, England, United Kingdom More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services-using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high! We're looking for a Service Delivery Manager within the Digital Workspace pillar who will oversee the effective delivery of IT services across the Digital Workspace, the broader non-focus business services, and … with product owners, developers, architects, and business teams to deliver reliable, value-driven services—using automation and Azure technologies to reduce risk and improve performance. As part of the Service Management community, you'll help shape shared processes, manage SLAs, oversee operational changes, and support ongoing service improvements across the Technology pillar. We value flexible working, so you … success: Excellent communication skills, verbal and written Strong time management and organisational skills Leadership and influencing skills, able to collaborate across technical and business teams Analytical mindset focused on service improvements and automation opportunities Passion for delivering business value through technology and service excellence Ability to manage multiple priorities and projects effectively Experience in aligning IT services with More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for … specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident More ❯

THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. Location: Cheadle What can we offer you? On offer is a competitive salary and benefits package, which includes; Annual Bonus Matched Pension …/7 Employee Assistance Program and access to mental wellbeing app Employee discount shopping schemes on major brands and retailers Gym membership discounts What will you deliver? Effective service delivery, customer SLA management, expert knowledge and practical implementation of the ITIL V3 framework. Contractual knowledge of Service Level Agreement, OLA, CSF, KPIs and Service Credit structures for … specific customer services. Monitoring and awareness of the overall performance of secure networks customer services Building service reports, delivering on them and chairing service delivery meetings, following up if service delivery is not meeting expectations. Ensure incident and problem management is carried out and that key specialist resource is brought in as and when throughout the incident More ❯

Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Service Delivery Manager - Engineering Services Thales Stockport, England, United Kingdom Location: Cheadle, United Kingdom Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions … your start and finish times. Where possible, we support a working pattern that suits your lifestyle and helps you reach your ambitions. THALES has an exciting opportunity for a Service Delivery Manager to be responsible on the end to end service delivery, SLA management and customer services/relationships for the DIS Operated Managed Services Portfolio. … Aviation and Aerospace Component Manufacturing and Defense and Space Manufacturing Referrals increase your chances of interviewing at Thales by 2x Sign in to set job alerts for “Engineering Services Manager” roles. Service Delivery Manager - Engineering Services Cheadle, England, United Kingdom 4 hours ago Manchester, England, United Kingdom 1 week ago Ashton-Under-Lyne, England, United More ❯

IT Service Manager 12 months FTC £46,735 - £55,755 Overview: The IT Service Manager will oversee the delivery and management of IT services within the professional services sector of the university. This role is pivotal in ensuring that the IT infrastructure supports the academic and administrative functions effectively, enhancing the overall user experience … for staff, faculty, and students. Responsibilities Service Management: Lead the management of IT services specifically within the professional services sector, ensuring alignment with the overall service management strategy to ensure high-quality service delivery and support for professional services. Incident and Problem Management: Collaborate with Incident Manager to address incidents and problems specific to professional … Budget Management: Oversee the budget for IT services within the professional services sector, ensuring cost-effective solutions and alignment with the overall IT budget managed by the Head of Service Management. Vendor Management: Manage relationships with vendors providing services within the professional services sector, including conducting performance reviews, ensuring service level agreements (SLAs) are met, and supporting the More ❯

Social network you want to login/join with: Our Managed Service team operates services on behalf of clients, adopting and managing their existing IT landscape and supporting the adoption of modern platforms and ways of working. We're dedicated to empowering brilliant people to do amazing things. Our client-centric approach calls for innovative people, with a passion … for continual improvement to join our expanding Service Management Capability and Managed service team to support our continued growth. We are current looking for a Service Delivery Manager to join us. Our Service Delivery Managers will: Lead one or more managed service engagements for BJSS clients. Build strong client relationships which fosters a … partnering approach to Service Delivery Manage the day-to-day operation and support of one or more BJSS clients using ITIL processes e.g. Incident, Request fulfilment, Problem, Access Management, Event, Change Management, Release Management, both from our BJSS offices and at Client sites, as required. Ensure client reported issues are logged and maintained in the service management toolset More ❯

covers GDPR Compliant Guest Wi-Fi, SD WAN Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Delivery Manager acts as point of contact for key customers, engaging with customers to ensure that SLA’s are met, they will be responsible for overseeing change … management, coordinating CAB meetings, and ensuring ITIL principles are followed to ensure seamless service transactions. They monitor performance track KPI’s and provide detailed reports on SLA adherence, service quality and IT Strategy alignment. Key Accountabilities Client Relationship & Engagement Maintain strong relationships with clients, ensuring service expectations are met and addressing any concerns promptly. Maintain regular touchpoints … with SLT within key customers. Conduct site visits as needed to strengthen client relationships. Service Quality & Improvement Oversee service quality, ensuring alignment with established standards and high customer satisfaction. Own the CSAT policy and reporting to measure and improve client satisfaction. Ensure all service delivery aligns with ITIL principles. Identify opportunities for process enhancements, efficiency gains, and More ❯

Award 2023, AWS Collaboration Partner of the Year - EMEA 2023 and Best Workplaces for Women by Great Place To Work in UK and Ireland 2023. As a consultancy and service provider, Version 1 is a digital-first environment and we do things differently. We’re focused on our core values; using these we’ve seen significant growth across our … Consulting, implementation, and support services 3200+strong, €347m/£302m revenue business ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK Job Description Oracle Cloud Service Delivery Manager YOU MUST BE SC CLEARED OR ELIGIBLE FOR SC CLEARANCE. TO BE ELIGIBLE, YOU MUST HAVE LIVED IN THE UK FOR THE LAST 3 YEARS. … Finance, Supply Chain and HR solutions that underpin digital transformation for our customers businesses? Here at Version 1, we are currently in the market for an experienced Oracle Cloud Service Delivery Manager to join our growing Enterprise Applications Practice. You will be a customer champion and voice in Version 1. In addition, you will ensure customer satisfaction More ❯

both a PAYE freelance or Modus Gross contract is considered a Worker contract and covered by the Worker terms found here. Please note: this role is mapped to ‘Senior Service Manager’ on our internal Career Path Framework. Job Introduction Join the BBC: Be at the Heart of Technology Operations! The Service Delivery and Compliance team is … the backbone of Technology Operations at the BBC. We support the BBC’s output by providing a range of service management functions across diverse technologies. Your work will impact audiences worldwide. By collaborating with our digital product teams, broadcast engineers, and production teams, you'll gain unique insights into the BBC's behind-the-scenes operations. Main Responsibilities As … Full-time Job function Job function Other Industries Broadcast Media Production and Distribution Referrals increase your chances of interviewing at BBC by 2x Get notified about new Senior Services Manager jobs in Salford, England, United Kingdom . Senior Vice President, Corporate Services Manager Greater Manchester, England, United Kingdom 1 month ago Salford, England, United Kingdom More ❯

IT Service Desk Manager Manchester based (hybrid) Contract role 2 months (short term) Essential Qualifications ITIL Practitioner V3/4 or ITIL Service Management; Essential Skills and Experience Demonstrable leadership skills evidenced by an ability to identify and adopt appropriate management and leadership strategies and styles to suit specific situations; Excellent customer service and negotiation … performing teams and engaging staff in effective delivery of services; Building a scalable, technically adept IT Support team that is underpinned by customer focussed culture; Drive adherence to ensure Service levels are achieved and exceeded, proved through robust and trusted reporting and continuous monitoring of all aspects of the Service Desk; Ensure all Service Levels, Critical Success … Factors and KPIs are adhered to, monitored, and reported on; Developing an incident/problem management framework; Significant previous experience in ITIL Support/Service Desk Management; Additional Desirable Qualifications Relevant Degree in an IT related subject or equivalent level of knowledge gained through experience and further training/development; MCSE or equivalent. Additional Desirable Skills and Experience In More ❯

Social network you want to login/join with: The Service Readiness is responsible for the overall planning and coordination of Tech service requirements, readiness, design and transition including early life of a large transformation Programme. This role ensures that new or changed services are designed and transitioned efficiently and effectively into operational service, while aligning with … of Agile methodologies. Key Responsibilities Lead the design and transition of new or changed Tech services into the production environment with minimal disruption. Plan and manage resources required for service readiness, design, transition, and early life ensuring alignment with Agile practices. Minimise impact to Tech services by engaging in the product lifecycle of all changes. Be responsible for functional … and non functional Tech requirements, and the process of their acceptance service acceptance criteria. Including the definition of service (SLA) & operational level agreements (OLA), as well as other service performance indicators (PI). Ensure that service acceptance criteria are pre-defined, agreed, measured, and met, coordinating across Tech operations and development teams. Enable Tech Approval for More ❯

Salary Competitive Senior Service Manager with Smart DCC London or Manchester Competitive Salary plus benefits Role The DCC is seeking a passionate, highly skilled and solution-orientated Senior Service Manager for an exciting opportunity to work within a talented and dynamic team. This exciting senior role is for someone who thrives in a highly … dynamic, technical, and challenging environment. Serve as the primary relationship owner for an assigned group of top tier service user accounts with responsibility for managing and strengthening customer relationships through proactive customer management. Ensure we drive maximum customer value from our services by developing and implementing service improvement reviews/plans that meet the demands of its Users … and deliver effective client presentations, including weekly and monthly account status, results, and plans to internal stakeholders. Regularly evaluate the quality of content being presented to customers. Identify new service improvement opportunities by partnering with wider DCC teams to aid in increasing customer satisfaction, advocacy, and driving down costs for both industry and end consumers. Drive a deep understanding More ❯

Social network you want to login/join with: Technical Service Manager, Bolton, Greater Manchester Client: Location: Bolton, Greater Manchester, United Kingdom Job Category: Other EU work permit required: Yes Job Views: 5 Posted: 31.05.2025 Expiry Date: 15.07.2025 Job Description: Redfaire is a fast-growing, international technology company headquartered in Limerick, Ireland. Redfaire implements, optimises, and supports … trusted advisors, committed to developing long-term partnerships with our customers across various industries, from multinationals to SMBs. Role Overview: Reporting to the Technical Manager, the Technical Service Manager (TSM) will collaborate with Service Delivery Managers to ensure SLA compliance, build dedicated support teams, and oversee onboarding processes. The TSM will participate in a … Manager rota and handle P1 incident roles. This is a full-time, permanent role, potentially home-based in the UK/Ireland or within our Limerick Shared Service Centre. Candidates from European time zones may also be considered. Responsibilities include: Supporting SDMs in managing support services per SLA Participating in Service Review Meetings Performing incident management More ❯

IT Service Manager – 12-Month FTC £45,000 - £55,000 Location: Greater Manchester (Hybrid working available) We’re looking for an experienced IT Service Manager to lead the delivery and support of IT services within professional services for a public sector client of ours in Manchester. This is a pivotal role, ensuring IT services … effectively support key academic and administrative functions. You’ll be responsible for: Overseeing day-to-day service management and continuous improvement Supporting incident, problem, and project delivery activities Engaging with stakeholders to deliver tailored, high-quality IT solutions Managing budgets, vendor relationships, and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in … IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset We are committed to equality, diversity and inclusion, and actively encourage applicants from all backgrounds. Join us in More ❯

IT Service Manager – 12-Month FTC £45,000 - £55,000 Location: Greater Manchester (Hybrid working available) We’re looking for an experienced IT Service Manager to lead the delivery and support of IT services within professional services for a public sector client of ours in Manchester. This is a pivotal role, ensuring IT services … effectively support key academic and administrative functions. You’ll be responsible for: Overseeing day-to-day service management and continuous improvement Supporting incident, problem, and project delivery activities Engaging with stakeholders to deliver tailored, high-quality IT solutions Managing budgets, vendor relationships, and compliance standards Promoting service excellence and team development What you’ll bring: Strong leadership in … IT service delivery, ideally in a higher education or large public sector environment ITIL Foundation certification (higher-level ITIL qualifications desirable) Proven ability to manage complex services and influence a wide range of stakeholders A collaborative, adaptable, and customer-focused mindset We are committed to equality, diversity and inclusion, and actively encourage applicants from all backgrounds. Join us in More ❯

Go back NICE - The National Institute for Health and Care Excellence Live Services Manager The closing date is 24 June 2025 Are you a passionate about managing live services and ensuring that end users, customers and IT teams have all the right ingredients in place to launch new systems and functionality?If so we would love to hear … and Care Excellence (NICE) is going through an exciting period of change and rapid growth and there could not be a better time to join us. As Live Services Manager you will play a pivotal role in supporting NICE achieve its ambitions to be an organisation as brilliant as the people in it by delivering stable, cloud first … s suite of externally facing digital services including the NICE's website, Clinical Knowledge Summaries and BNF which attract more than 2 million users a month. The Live Services Manager role sits within the Infrastructure and Operations function which manages cloud and on-premise infrastructure, networks and telephony for NICE as well as the Service Desk. We More ❯

Go back NICE - The National Institute for Health and Care Excellence Live Services Manager The closing date is 10 June 2025 Are you a passionate about managing live services and ensuring that end users, customers and IT teams have all the right ingredients in place to launch new systems and functionality?If so we would love to hear … and Care Excellence (NICE) is going through an exciting period of change and rapid growth and there could not be a better time to join us. As Live Services Manager you will play a pivotal role in supporting NICE achieve its ambitions to be an organisation as brilliant as the people in it by delivering stable, cloud first … s suite of externally facing digital services including the NICE's website, Clinical Knowledge Summaries and BNF which attract more than 2 million users a month. The Live Services Manager role sits within the Infrastructure and Operations function which manages cloud and on-premise infrastructure, networks and telephony for NICE as well as the Service Desk. We More ❯

domain Information & Communication Technology location_on Milano, IT ICT Application Services Manager We are looking for an ICT Application Services Manager to join our Group ICT Team based in Milan. How you make the difference As an ICT Application Services Manager, you ensure high-quality Application Management Services (AMS) by overseeing vendor performance, monitoring … process improvement. Additionally, you play a critical role in the smooth introduction of new solutions, ensuring they transition seamlessly into AMS operations. Your leadership in these areas strengthens ICT service quality, cost-efficiency, and alignment with business objectives. How your agenda looks like: Act as the primary contact for AMS governance, overseeing 3rd-party vendor performance, SLA adherence, and … times and open ticket volumes. Schedule and lead regular meetings with AMS providers, functional teams, and BU IT Managers to review performance, discuss open tickets, and align on AMS service standards. You will closely collaborate with the ICT Application team to guarantee the desired AMS SLAs. Oversee incident escalation and resolution, ensuring issues are addressed within agreed timeframes and More ❯

SMBs. What our customers have in common is the strategic use of technology to build a sustainable competitive advantage. Description: Reporting to the Technical Manager, the Technical Service Manager (TSM) will work closely with the Service Delivery Managers to achieve Service Level Agreement (SLA) compliance. They will collaborate with Technical Resource Managers to … build dedicated support teams for customers based on technical environment and service requirements. The TSM will also be involved in onboarding new customers, ensuring support teams are prepared and capacity is sufficient to maintain service quality. The role includes participating in a Duty Manager rota and acting as Incident Manager for P1 incidents. This … is a full-time permanent role which can be home-based in the UK/Ireland or within our Shared Service Centre in Limerick. Candidates from European time zones may also be considered. The candidate should be able to work both onsite with customers and remotely as part of a team. Responsibilities: Support SDMs in managing support services according More ❯

Overview Director, Client Service Manager Bring your ideas. Make history. BNY Mellon offers an exciting array of future-forward careers at the intersection of business, finance, and technology. We are one of the world's top asset management and banking firms that manages trillions of dollars in assets, custody and/or administration. Known as the "bank … employees across 35 countries with a culture that empowers you to grow, take risks, experiment and be yourself. This is what #LifeAtBNYMellon is all about. A Senior Service Director has responsibility for acting as the voice of the client within the Asset Servicing Business for some of our largest and most complex clients, ensuring that BNY Mellon delivers consistently … outstanding service across our product range. This is a People Leadership and Client Management role charged with ensuring overall service quality, client satisfaction and a consistent client experience. We work hand in hand with the global service delivery team, our partners in Relationship Management and Sales, as well as Product and Operations to deliver service excellence More ❯

Role Title: Service Delivery Manager Duration: 6 Months Location: Manchester (Hybrid) Rate: £410 Per Day - Umbrella only Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities in the evolving world of cloud, digital and platforms. Role … purpose/summary Programme Manager Delivery and management of multiple programmes and serves as a mediator between their resources and executives. Typically, in charge of planning, implementing, and executing specific company goals or policies and involve monitoring associated budgets, allocating project resources and motivating and managing the programmes team members. Other duties include issuing progress reports and ensuring More ❯