2 of 2 Chat Support Jobs in the Midlands

tech that makes a real impact? Join our team as a CX Engineer and help shape how our customers experience the aBILLity platform. At Giacom, we don’t just support products – we support people. We’re looking for a Customer Experience Engineer who thrives on problem-solving, onboarding new users, and delivering world-class support across billing … system training. Providing expert advice and guidance on billing best practices, system configuration, and day-to-day use of the aBILLity platform. Resolving customer queries through phone, email, live chat, and remote support – always with a focus on quality and care. Supporting customers during their first billing cycles and helping them build confidence with the platform. Proactively identifying More ❯

driving client engagement and platform adoption across our customer base. As a front-line member of the Digital Experience team, you are responsible for lead generation, client outreach, onboarding support, and delivering engaging platform demonstrations. The role combines proactive sales outreach with responsive platform support and training to ensure a seamless and value-driven digital experience for every … opportunities to the appropriate sales team where necessary. Work with the Client Director to identify and engage dormant or low-spend accounts from the CRM using platform-led propositions. Support marketing activities by representing and promoting the platform solution at exhibitions and events. Platform Demonstration & Advocacy Deliver engaging and tailored online demonstrations of the platform to new and prospective … clients. Clearly articulate the features, benefits, and commercial value of the platform to different audiences. Support the sales team in customer meetings by providing live platform walkthroughs. Onboarding & Platform Support Assist with client onboarding by guiding customers through initial setup, configuration, and usage. Work closely with account managers and account directors to ensure a seamless transition into the More ❯