speechconcepts Errorhandling,retries,andgracefulfallbacks Integration Dataverseread/write CallingPowerAutomateflowsandconnectors AzureCommunicationServices(ACS)365ContactCentreTelephonyConsultant ACSfundamentals Voice,SMS,andcallingcapabilities Phonenumbers,callautomation,andcallrouting IntegrationwithDynamics365 ConnectingACStoOmnichannelvoice ContextpassingbetweenACS,CopilotStudio,andD365 Data,Integration&Automation PowerAutomate … Event-drivenflows(callstart/end,botoutcomes) Logging,notifications,anddownstreamactions Operational&Non-FunctionalSkills Monitoring&troubleshooting Calllogs,bottranscripts,sessiondiagnostics Identifyingdroppedcalls,loopingIVRs,timingissues Security&complianceawareness Role-basedaccess,dataprotection,callrecordings Solutiondesign End-to-endcalljourneydesign Failover,scalability,anduserexperiencefocus TeamsTelephonyIntegration SBCandICSIntegration Teams Dynamics365Omnichannelvoiceintegration Sessionandcontexthandling ...