2 of 2 ITIL Certification Jobs in the Midlands

The Role As IT Technical Analyst, you will: Oversee the day-to-day delivery of IT services, ensuring availability, security, and minimal disruption. Lead IT operations in line with ITIL best practices, including incident, problem, change, and asset management. Develop and implement IT operations strategies that support wider business objectives. Manage IT infrastructure, including Windows Server, SQL, virtualisation platforms … operations. Strong expertise in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL More ❯

Server Infrastructure (or equivalent: MCSE, MCP). vSphere Foundations (or equivalent: VCP, VCAP). AWS Certified Cloud Practitioner (or equivalent: AWS Solutions Architect – Associate, AWS SysOps Administrator – Associate). ITIL Certification. Strong knowledge of Citrix (management, monitoring, troubleshooting). Good understanding of storage appliances (NetApp, IBM, Lenovo, HP). Familiarity with Cisco Meraki, Cisco Firepower, routers, and firewall concepts. … Experience in ITIL frameworks, incident/problem/change management, and project/change management. Exceptional communication (written and verbal) and stakeholder management skills. Strong analytical, listening, and problem-solving abilities. More ❯