10 of 10 ITIL Certification Jobs in the Midlands

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

Management (JSM) architecture experience * Strong expertise in Jira Assets (formerly Insight) and CMDB design * Proven experience assessing and improving CMDB maturity * Deep understanding of ITIL and ITSM best practices * Experience implementing and optimising: o Incident Management o Service Request Fulfilment o Change Management o Service Catalogue Management * Strong experience … management and consulting skills Desirable Experience * Microsoft Teams integration experience * Asset management and procurement system integrations * Experience working within complex enterprise environments * Atlassian certifications * ITIL certification Outcomes * Validation of the existing Jira ITSM solution * Identification and mitigation of architecture and process risks * Improved CMDB maturity and governance * Optimised ...

Service Delivery, IT Operations or Service Management. Strong stakeholder management skills, including engagement with senior leaders. Experience managing third-party vendors and service providers. ITIL qualified. Demonstrable track record of improving service performance and operational effectiveness. Comfortable operating in a complex, fast-paced environment with a high degree ...

project management and stakeholder management skills. Desirable Skills Azure certifications such as AZ-104 or Azure Solutions Architect. Microsoft certifications including MCSE or MCSA. ITIL certification. Experience working within highly regulated or multi-site environments. This role requires regular access to the Birmingham office and would suit candidates within ...

identify improvement opportunities and drive service enhancements. About You Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. ...

enterprise ITSM platforms, their administration, configuration and lifecycle management, together with a working knowledge of underlying database structures and data relationships. Strong understanding of ITIL principles and best practice, including incident, problem, change, asset, configuration and service request management; ITIL Foundation certification or equivalent knowledge is required. … related discipline, or equivalent specialist experience. Relevant advanced technical or professional qualification, or demonstrable equivalent experience in enterprise systems administration. Desirable Advanced ITIL qualification above Foundation level. Ivanti, Halo or other recognised ITSM platform certification Relevant training in SQL, reporting, integration or automation Experience Essential Experience administering, configuring ...

customer-facing Service Delivery Manager, Service Manager or similar role. Previous experience within an IT Managed Services Provider (MSP), Telecoms or Technology Services environment. ITIL 4 Foundation certification (essential). Proven experience managing multiple customer accounts and service relationships. Strong understanding of IT Service Management (ITSM), SLAs, KPIs … competing priorities and customer expectations. Proficiency in Microsoft Office applications, particularly Excel and PowerPoint. Desirable experience: Experience using ServiceNow or similar ITSM platforms. Additional ITIL certifications or service management qualifications. Experience delivering Continual Service Improvement programmes. Knowledge of cloud, connectivity, networking, unified communications or wider managed IT services. What ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

fault, event and problem management of the service. Degree in Engineering, Telecommunications, Operational Technology, Information Technology or a related discipline, with an ITIL qualification (preferably ITIL 4 or V5). Significant experience managing complex, business-critical IT or Operational Technology services within a large-scale operational environment. Experience ...

provide go/no-go recommendations for production deployment Process & Platforms Manage incidents and service requests via ServiceNow (or equivalent ITSM platform), adhering to ITIL processes Contribute to DEX (Digital Employee Experience) initiatives, leveraging platforms such as NexThink to monitor, measure, and improve the meeting room experience Liaise with … layers Room Design Awareness - Understanding of how acoustics, lighting, camera angles, and room layout affect meeting quality for both in-room and remote participants ITIL Certified - Foundation as minimum; practitioner-level preferred ServiceNow - Experience working within ServiceNow (or equivalent ITSM) for ticket management, SLA tracking, and reporting Several years ...