2 of 2 Incident Manager Jobs in the Midlands

technical training programme aimed at providing colleagues opportunity to develop their technical and leadership skills and support their career aspirations. The Role Exciting Opportunity: Become Holland & Barrett's Next Incident Manager! At Holland & Barrett, we believe in making health and wellness accessible to all — and our technology plays a crucial role in delivering that mission. We're on … the lookout for a high-performing Incident Manager to join our IT Operations Team and help take our IT service management practices to the next level. If you thrive in fast-paced environments, love solving complex challenges, and want to make a real impact, we want to hear from you! What You'll Do: Take charge of Major … Incidents, ensuring swift resolution and clear communication with stakeholders. Lead post-incident reviews, identifying lessons learned and driving improvement actions. Monitor service levels, ensuring SLAs are met and escalating when necessary. Collaborate with monitoring teams to optimize alerts and ensure early incident detection. Work closely with third-party vendors to ensure timely incident resolution. Participate in our More ❯

working with creative, passionate, energetic, and friendly people, we would love to hear from you. The role and what you'll be doing daily: Littlefish is seeking a Major Incident Manager to join our Service Management Office. You'll oversee critical incidents across our organization and client base, ensuring swift resolution and effective communication. Your main duties: Lead … the management of major incidents across all in-scope organizations. Enhance the efficiency of the major incident process. Produce and analyze SLA/KPI reports to improve service quality. Facilitate technical and managerial conference calls during incidents. Provide clear and timely communication to clients. Ensure smooth handover to Problem Management with actionable insights. Maintain and improve incident processes … and documentation. Act as an escalation point and deputy to the Major Incident Manager Lead. Participate in a rota covering core hours and on-call support outside these times. What we're looking for: Strong communication and stakeholder management skills. Ability to stay calm and professional under pressure. Proven ability to prioritize, multitask, and own tasks. Experience leading More ❯