Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireRoot Cause and Internal Insights Lead About the role We're looking for an experienced RootCause Analyst to join our UK Risk Office In this role, you will be responsible for identifying, analysing and addressing the underlying causes of … across the business to suggest long term solutions and investment decisions Create proposals that allow informed choices of both cost and benefit grounded in analysis insight gathering and rootcauseanalysis Investigate high-severity risk events and regulatory issues to identify true root causes not … fixes Partner with business leaders to help them interpret findings and build effective remediation plans - including investment proposals Track and report the impact of rootcause insights showing how your work reduces repeat issues and improves control design Help define what great looks like for RCA at Capital More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
Technical Problem Analyst, to support the Support Services team with managing the lifecycle of technical problems within the organisation. You will ensure that the rootcause is addressed and rolled out across the estate efficiently and effectively to minimise business impact. This is a great opportunity for someone … Stobarts? Dont hesitate, get your application in now! What you will be doing: Proactively identify and analyse technical problems within the services supported Conduct rootcauseanalysis (RCA) to determine the underlying cause of recurring incidents Collaborate with technical teams to gather and analyse data, logs … and performance metrics to address rootcause Work closely with incident management, change management, and service desk teams to ensure seamless problem resolution Coordinate with cross-functional teams to devise and implement permanent fixes or workarounds for identified problems Maintain comprehensive documentation of all identified problems, RCA findings More ❯
Northampton, Northamptonshire, East Midlands, United Kingdom Hybrid / WFH Options
City Plumbing
and relevant information in the incident management system. Assist in the implementation of IT projects, including system upgrades, software deployments, and infrastructure enhancements. Conduct rootcauseanalysis for recurring issues and proactively identify opportunities for improvement to prevent future incidents. Participate in on-call rotations and after … and escalation, monitoring, and continuous improvement. Effective communication and interpersonal skills. Strong analytical and problem-solving abilities. Experience troubleshooting complex technical issues and performing rootcause analyses. Ability to work effectively with other technical teams such as DevOps to support deployments and troubleshoot issues. Knowledge of DevOps practices More ❯
investigate causes of experience degradation in near real-time Quality Proactive Problem work with problem management to make best use of EUA data for rootcauseanalysis and incident prevention Use Comparative Analytics from EUEM CoE to drive improvements on the customer account Seek rootcauseMore ❯
ticketing systems as appropriate. Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics. Lead rootcauseanalysis of major downtime events. Act as a network resource for technical issues and lead network-wide rootcauseMore ❯
ticketing systems as appropriate. Mentor all maintenance personnel in developing appropriate skill sets and knowledge of equipment specializing in automation, controls and robotics. Lead rootcauseanalysis of major downtime events. Act as a network resource for technical issues and lead network-wide rootcauseMore ❯
accordance with direction from the Technical Lead. Coordinate, assign and lead customer complaints using 8D methodology utilizing cross functional teams as appropriate to determine rootcause and corrective actions. Delegated Quality Representative (DQR) for Aerospace and other customers. Manage/participate in QCTPS Board for nonconforming materials along … quality incidents, issue 8D or relevant investigation reports and handling suggestions to ensure that customers can get feedback quickly. Lead cross-functional communication, conduct rootcauseanalysis of customer complaints, identify product quality hazards and improvement opportunities, translate customer opinions and expectations, and seek improvement methods to More ❯
collaboration to optimise processes and improve business transparency through digital dashboards and effective SAP governance. How You'll Make an Impact GAP/Opportunities Analysis: Conduct comprehensive analysis to identify and manage improvement initiatives across the Planning Team, focusing on areas such as order acknowledgement, on-time delivery … and secondary systems. Collaboration and Continuous Improvement: Control and monitor processes while fostering clear communication with stakeholders and interface partners, utilising KPIs, lessons learned, rootcauseanalysis, and dashboards to enhance business transparency. SAP Process Documentation: Create end-to-end SAP process documentation and user guides, ensuring More ❯
Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & RootCauseAnalysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Implement robust incident response and problem-resolution strategies. Performance Monitoring More ❯
line support function following incident management through to incident resolution. Natural problem solving with ability to apply previous experience to new problems working towards rootcauseanalysis * Working with third party suppliers, stakeholders and departmental ICT teams to assist in delivering patch/release of applications while More ❯
Leominster, Herefordshire, United Kingdom Hybrid / WFH Options
Leidos
Enterprise Linux (RHEL) environments running application and database servers, ensuring optimal performance and stability. Manage and maintain limited Windows Servers running ITSM agents. Troubleshooting & RootCauseAnalysis: Identify, analyse, and resolve complex system issues. Incident & Problem Management: Address and mitigate system-related incidents while implementing proactive solutions. More ❯
West Midlands, United Kingdom Hybrid / WFH Options
Serco
increased performance within Environmental Services business unit. Reporting to the Solutions Lead, the successful applicant will be part of a team responsible for providing analysis and insight to allow the business to make informed, data-driven decisions. Several responsibilities will involve working with large and diverse datasets, so the … standardise data where possible. Main Accountabilities: Profile data to assess current data quality, such as completeness, validity, timeliness, volume. Monitor data quality issues, investigate root causes, and escalate issues to data owners as needed. Perform rootcauseanalysis on data issues and recommend remediation actions. Work … data in the correct format. What you'll need to do the role: Analytical experience in a business or academic setting, including data manipulation, analysis, and interpretation. Advanced Excel skills, including ability to join, manipulate, analyse multiple large data sets. Excellent written and verbal communication with the ability to More ❯
Nottingham, Nottinghamshire, East Midlands, United Kingdom
Microlise
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
TechOps team! What will you be doing? Update and maintain, monitor and optimise on-prem infrastructure for performance, scalability and resilience and perform trend analysis and provide reports when required Coordinate with Development and other departments to ensure these systems and records remain accurate and available Plan & Develop automation … complete roll back functionality Analyse, diagnose and rectify system or service errors/faults as tasked or expected and be able to perform a RootCauseAnalysis as part of an incident response Act as an escalation point & medium for more junior engineers and provide technical support More ❯
to enable efficient issue resolution. Lead by example in managing ticket lifecycles within SLAs, ensuring quality, consistency, and customer satisfaction. Coordinate incident responses, including rootcauseanalysis and reporting. Champion service excellence and help shape a positive, client-focused support culture. Skills & Experience Essential: Minimum of … diagnosing issues across web-based software platforms. Proficiency with ticketing systems (e.g. Zendesk, Freshdesk, Jira, or similar). Strong experience in SQL for data analysis and issue investigation. Clear and effective communication skills, both verbal and written. Proven experience working across internal teams to resolve client issues. Experience mentoring More ❯
test cases, HMI), and leading Design validation and sign-off. In this role you will be responsible for supporting the Lead Engineer with data analysis, summaries and judgement. This work will support the delivery of the Product Efficiency and Performance & Driveability Attributes and Features for a given vehicle architecture … A PED Engineer’s scope of work spans the entire product development milestones and includes contributions to activities such as target definition, competitor benchmark analysis, management of attribute inputs and trades, vehicle development and sign off for successful certification of product efficiency targets Your responsibilities: Keep PED system tools … CO2, performance metrics for BEV/Hybrids. Knowledge of whole vehicle engineering knowledge and cross functional experience. Previous experience of problem-solving tools e.g. RootCauseAnalysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Engineering. Desirable skills More ❯
penetration testing. Apply patches and updates to mitigate security threats. Lead response efforts in cyber-attacks or security breaches, including containment and remediation. Perform rootcauseanalysis and recommend mitigation strategies. Collaborate on incident handling, reporting, and documentation. Enforce security policies in line with industry standards and More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
TMHCCI
such as Katalon Studio. Collaborate closely with the Engineering Delivery Leads to explore opportunities to introduce in-sprint automation within the testing lifecycle. Conduct rootcauseanalysis for defects and ensure timely resolution with development teams. Support business users with acceptance testing where required and facilitate demos More ❯
smart enhancements. Supporting compliance with SOx, audit and security standards such as ISO27001 and Cyber Essentials. Investigating and resolving incidents, supporting users, and ensuring rootcauseanalysis is actioned. Mentoring junior colleagues and shaping the multi-year IT strategy with your SAP expertise. What were looking for More ❯
Market Drayton, Shropshire, West Midlands, United Kingdom
Muller Dairy
Problem Management process tasks in adherence with departmental and company requirements - Support problem management reporting (KPIs and customer SLAs) - Accountable for the delivery of RootCauseAnalysis and problem resolution within given KPI - Create documentation and deliver to SharePoint portal for temporary workarounds - Knowledge and in-depth More ❯
Paragon. Your responsibilities will include: Collaborating with technical and business teams to design effective system solutions Supporting system changes, enhancements, and upgrades Assisting in rootcauseanalysis of recurring issues Ensuring a smooth transition from change to business-as-usual Communicating complex technical concepts to non-technical … only. I look forward to hearing from you. KEY SKILLS: SAP Systems Analyst, Operational Applications, SAP S/4HANA, Change Management, Communication Skills, Technical Analysis, Problem Solving, Stakeholder Engagement More ❯
west midlands, midlands, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, rootcauseanalysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
of critical business systems, ensuring 99%+ availability and optimal performance. Incident Management: Oversee major and standard incident processes (not hands-on) including communications, rootcauseanalysis, corrective actions, and service restoration. Vendor Management: Manage third-party suppliers and partners to deliver against SLAs, drive system enhancements More ❯
stafford, midlands, United Kingdom Hybrid / WFH Options
Talent
IT changes and/or release management - Experience in Supporting Service Transition Day to Day Assist in identifying emerging and recurring problems and managing rootcauseanalysis; Assist ITIL Service Lead with the implementation and running of all ITIL processes; Identify ways to utilise Continuous Improvement to … outside the department; Adopt a culture of promoting customer service excellence; Provide timely and accurate management information to senior stakeholders and decision makers; Undertake analysis after release and set the plan for upcoming change Ensure any processes and standards specific to this role are well documented and understood throughout More ❯