but one where you can add value across the business and to your career aspirations. Responsibilities: Deliver planned and reactive project needs for Water Recycling Operations Assess solutions, complete rootcauseanalysis with consideration to whole life cost and business risk reduction using the Risk, Opportunity, and Value process. Develop solutions in line with corporate governance processes … of Health & Safety (H&S), and Construction Design & Management (CDM) regulations Good understanding of process safety Experience managing a capital budget Experience of project planning, delivery and site supervision Rootcauseanalysis to optionee suitable solutions Good IT literacy - O365 Experience of Anglian Water IT systems particularly M2i, SAP and Power Bi Experience in capital delivery within More ❯
related to Cyber Security incidents. Plan and deliver incident readiness activities such as exercises. Facilitate and manage relationships with required stakeholders. Lead in-depth post incident reviews to understand rootcause and identify improvement opportunities. Work with the appropriate stakeholders to ensure all improvement opportunities identified during incident response are remediated accordingly. Own Incident Response documentation ensuring its … Prepare and deliver incident reports to required stakeholders. Experience required: Proven experience coordinating complex Cyber Security Incident Response in an enterprise organisation. Extensive experience leading post incident review and rootcauseanalysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best More ❯
related to Cyber Security incidents. Plan and deliver incident readiness activities such as exercises. Facilitate and manage relationships with required stakeholders. Lead in-depth post incident reviews to understand rootcause and identify improvement opportunities. Work with the appropriate stakeholders to ensure all improvement opportunities identified during incident response are remediated accordingly. Own Incident Response documentation ensuring its … Prepare and deliver incident reports to required stakeholders. Experience required: Proven experience coordinating complex Cyber Security Incident Response in an enterprise organisation. Extensive experience leading post incident review and rootcauseanalysis efforts. Experience leading a small team is preferred but are open to developing the right person looking to move into leadership. Experience implementing ITIL best More ❯
in building Observability level 4 including Manage events and component level metrics, Metrics-logs and Traces, time series topology and AI/mL Models To achieve Alerts, Comprehensive Dashboards, Rootcauseanalysis, Business Impact analysis and predictive and preventative insights Qualifications: 10 + years' experience builds observability level 4. Expertise in Splunk platform, including Essentials, Enterprise More ❯
Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and rootcauseanalysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with ITSM processes such as More ❯
Birmingham, Staffordshire, United Kingdom Hybrid / WFH Options
Hogan Lovells
Responsibilities/Accountabilities The Team Providing third-line support to a rich array of high profile legal and information systems which are fundamental to the firm. Proactive management and analysis of the global server estate which encompasses Web, SSO, SharePoint and SQL Server infrastructure, and identify opportunities for improvement. Ensuring the design and architecture of Web, SharePoint, Azure Cloud … the Core Services and Platforms team as defined in the Terms of Reference. To create detailed documentation of all systems and procedures that are relevant to the service including RootCauseAnalysis and Knowledge Base articles to enhance the support of the services provided by the team. Contribute to departmental strategy, manage product lifecycles, help develop and More ❯
Burton-on-the-wolds, Leicestershire, United Kingdom
Matchtech
ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to rootcauseanalysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. More ❯
Loughborough, Leicestershire, Burton on the Wolds, United Kingdom
Matchtech
ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Providing on-site IT support and assisting in resolving broader technical issues. Contributing to rootcauseanalysis and long-term problem management. Acting as a key point of contact between IT and users, promoting standards, improving user satisfaction, and sharing best practices. More ❯
Loughborough, Leicestershire, East Midlands, United Kingdom Hybrid / WFH Options
Oscar Associates (UK) Limited
migration, working with project teams and senior stakeholders. Drive process improvement, automation, and security best practice using PowerShell, deployment tools (SCCM/Intune/PDQ), and cloud technologies. Conduct rootcauseanalysis for critical incidents and coordinate long-term resolutions. Develop and maintain comprehensive technical documentation, knowledge base articles, and asset records. Build strong relationships with senior … and best practice. Participate in an on-call rota (with enhanced allowance) to ensure 24/7 service continuity. Ideal Candidate: Significant 2nd/3rd line support or application analysis experience in a complex/regulated environment. Deep knowledge of Microsoft technologies: Windows Server, Active Directory, PowerShell, Exchange, SharePoint, Teams, Azure. Track record delivering major upgrades, migrations, or automation More ❯
Birmingham, West Midlands (County), United Kingdom Hybrid / WFH Options
VIQU IT
deliver timely support and continuous improvements. Act as a technical lead and mentor within the Core Services and Platforms team to promote knowledge sharing. Maintain detailed system documentation, including RootCauseAnalysis and knowledge base articles. Participate in an on-call rota supporting critical infrastructure. Contribute to strategy, resource planning, budgeting, and roadmaps for database, web, and More ❯
Leicester, Leicestershire, United Kingdom Hybrid / WFH Options
HCC Service Co. UK Branch
execute manual and automated test cases covering functional, integration, and regression scenarios. Maintain and enhance test automation scripts using tools like Katalon Studio. Explore automation opportunities within sprints. Conduct rootcauseanalysis for defects and facilitate resolution. Support acceptance testing and facilitate sprint demos. Collaborate with DevOps to resolve environment and deployment issues. Performance Objectives: Adapt quickly More ❯
City, Birmingham, United Kingdom Hybrid / WFH Options
Plum Personnel
be doing: • Collecting, validating, and analysing data to ensure accuracy and integrity. • Producing insightful reports and dashboards to track KPIs and identify opportunities for improvement. • Solving operational challenges through root-causeanalysis and data-driven recommendations. • Collaborating with stakeholders across the EMEA North Region to enhance service delivery and supply chain efficiency. • Driving continuous improvement and contributing More ❯
Birmingham, West Midlands, England, United Kingdom Hybrid / WFH Options
Bullion By Post
platform Build and maintain deployment pipelines and infrastructure as code using Ansible Monitor performance and system health using Prometheus and Grafana Strengthen security, backups, and compliance Lead incident response, rootcauseanalysis, and post-mortems Collaborate with development teams on CI/CD workflows and scalable architecture Document internal systems and assist with onboarding and training Participate More ❯
Required: Applicants should be educated to Degree level or be able to show a track record of relevant experience for the job. Previous experience of problem-solving tools e.g. RootCauseAnalysis, 8 Disciplines of problem solving, Design of Experiments and Failure Modes and Effects Analysis (FMEA) in Manufacturing. Experience in working with Customer facing attribute More ❯
Solihull, England, United Kingdom Hybrid / WFH Options
BNP Paribas Personal Finance
the Head of Data Governance within BNP Paribas Personal Finance UK, part of the first line of defence. Key Responsibilities: Reviewing data quality incidents across BNP PF, supporting with rootcauseanalysis where data is impacted. Communicating confidently and effectively with multiple stakeholders to understand technology and commercial concepts quickly, e.g. gathering information to assist with data More ❯
with internal stakeholders to understand integration requirements and deliver scalable solutions. Contribute to the evolution of our integration strategy and tooling. Provide 3rd line support for complex issues, including rootcauseanalysis, performance tuning, and bug fixing. Triage and escalate issues to the development team where appropriate. Document integration processes and support resolutions to build internal knowledge. More ❯
with internal stakeholders to understand integration requirements and deliver scalable solutions. Contribute to the evolution of our integration strategy and tooling. Provide 3rd line support for complex issues, including rootcauseanalysis, performance tuning, and bug fixing. Triage and escalate issues to the development team where appropriate. Document integration processes and support resolutions to build internal knowledge. More ❯
Grantham, Lincolnshire, East Midlands, United Kingdom Hybrid / WFH Options
Recruitment Revolution
and ensuring a seamless support experience. • Keep everything running efficiently by accurately updating our CRM/ticketing system in real time - every detail matters. • Dive into incident resolution and rootcauseanalysis, helping to prevent future issues before they start. • Ability to replicate problems and validate issues, using localised environments and copies of anonymised customer data. • Collaborate More ❯
Lincoln, Lincolnshire, East Midlands, United Kingdom
Branston Potatoes
escalation point for team members. What you will be doing? Develop, maintain and manage technical documentation to adhere to industry standards IT and Networking trouble shooting and reporting on rootcauseanalysis Design and implement the Active Directory and Group Policy Design Implement and maintain firewall rules and policies, performing routine audits to ensure security compliance Design … implement, and manage robust backup systems Maintain knowledge of DevOps Collaborate and effectively communicate with internal and external stakeholders on IT matters Complete risk analysis assessment to identify potential IT and network risks to implement mitigation strategies Provide relevant support and maintenance to the IT Helpdesk Maintain an accurate IT asset inventory Manage and priorities workload to meet operational More ❯
be part of a team that values collaboration and innovation. You'll be part of a collaborative team providing proactive and reactive network management. From resolving incidents and performing rootcauseanalysis to managing change requests and supporting compliance, you'll play a key role in keeping our customers' environments running smoothly. What you'll do Manage More ❯
Update and manage Siemens software (S7, STEP 7, Simatic), ensuring obsolescence management and building the site's software library. Identify and deliver automation improvements across machinery and infrastructure. Conduct rootcauseanalysis to resolve performance issues and improve OEE. Support implementation of smart factory software and drive digital transformation. Maintain site panel risk assessment register and implement More ❯
Visual Basic, and Linux. - Ensure compliance with industrial and cyber-security standards while maintaining accurate documentation of system changes and backups. - Drive continuous improvement by identifying system issues, supporting rootcauseanalysis, and implementing corrective actions. What You Will Bring: - A qualification in Electrical, Industrial Electrical Control, or Automation Systems (HNC/HND or higher). - Siemens More ❯
Visual Basic, and Linux. - Ensure compliance with industrial and cyber-security standards while maintaining accurate documentation of system changes and backups. - Drive continuous improvement by identifying system issues, supporting rootcauseanalysis, and implementing corrective actions. What You Will Bring: - A qualification in Electrical, Industrial Electrical Control, or Automation Systems (HNC/HND or higher). - Siemens More ❯
improve system performance. Analyse test data, document results, and generate detailed test reports. Develop and maintain automated test tools and scripts as needed. Validate compliance with applicable standards. Support rootcauseanalysis for product failures and contribute to corrective actions. Assist in verification and validation (V&V) activities as part of product development lifecycle. Qualifications: Required: Bachelor … in system-level testing, preferably with X-ray or other imaging systems. Familiarity with X-ray generation and detection principles. Understanding of industrial system testing standards. Proficiency with data analysis tools. Strong documentation and communication skills. Preferred: Experience working in a regulated environment. Radiation safety training or certification (e.g., RSO or equivalent). Hands-on experience with X-ray More ❯
to the required standard Providing constructive feedback to agents on their performance and quality Recording task completion and any relevant notes or observations Maintaining the issue tracking and provide rootcauseanalysis Monitor Team performance by capturing data and providing consistent reports to the Management Team Communicating and documenting any business/process changes effectively Managing the More ❯