5 of 5 Service Catalogue Jobs in the Midlands

to support all company employees with problems relating to the IT technical environment. You will log and manage the lifecycle of Incidents and Service Requests whilst ensuring customer satisfaction through proactive updates and escalation where a first line fix is not possible. You will provide field-based support … remote sites. Technical Support Analyst key responsibilities will include: - Troubleshooting operating System, Hardware & Application issues on any desktop device - Resolving Incidents, Problems and Service Requests taking appropriate actions to ensure a satisfactory response in line with our SLTs - Resolving technical issues, updating Status/Workaround/Resolution within … IT Service Management processes and procedures: - Incident Management Service Request Management Problem Management Change Management Asset Management Service Catalogue/Service Level Management - Understanding of the Change Management process - Maintaining the Asset Management databases accurately and meticulously - Provide regular training sessions More ❯

UC technologies. You will collaborate with other teams to proactively monitor system performance, proactively addressing and resolving any issues. The role will ensure service availability is maintained and improved, leading to an enhanced user experience. You will contribute to planning discussions on IT investments, ensuring solutions and systems … Participating in both scheduled and unscheduled system maintenance including change management, on call and off-hours systems support. Maintaining a UC Service Catalogue detailing service definitions and the technologies being utilised. Maintaining and enforcing the governance of each UC application and feature, in line with More ❯

along with transition plans. - Lead the development and implementation of architecture governance frameworks and standards. - Create and maintain architectural documentation, including roadmaps and service catalogues. - Provide architectural support to projects, ensuring technology solutions meet business requirements. Skills: • Experience with IS technology solution implementations • 5+ years of experience with More ❯

data management, governance, analytics, and data-driven decision-making. Develop a 3-year roadmap and enterprise architecture, and identify new services for the service catalogue. Work with the Technology Office to ensure Portfolio Management outcomes are met; drive new data-related initiatives aligned with strategic principles, managing these More ❯

data management, governance, analytics, and data-driven decision-making. Develop a 3-year roadmap and enterprise architecture, and identify new services for the service catalogue. Work with the Technology Office to ensure Portfolio Management outcomes are met; drive new data-related initiatives aligned with strategic principles, managing these More ❯