Network IT is currently recruiting for a ServiceDelivery Manager, to join our client on a permanent basis. Our client is a growing business, who offer a range of solutions to their customers in cloud, mobile, data, voice and IT security, with dedicated account management and …/7 support offerings. The Role: This role is an excellent opportunity to build a career in ServiceDeliveryManagement, providing public sector customers with excellent, pro-active technical account management and troubleshooting, supporting the product offerings from the business. Youll be trusted as a single … point of contact within the account for ServiceDelivery, attending meetings, working to understand challenges the customer faces, specifically in telephony and networking all with an aim to provide the highest service standards to the customer account. As the SDM, you will take ownership of technical issues more »
IT ServiceDelivery Manager/Support Manager 2 days per week in Chesterfield, 3 days per week remotely Inside IR35 Gerrard White is currently seeking an IT ServiceDelivery Manager/Support Manager for an initial three month contract term for one of the UK's … available for work for the next three months. The role will be based within the Infrastructure Team focusing on running the team and department, servicedeliverymanagement, asset management as well as overseeing a 24*7 monitoring team. Suitable candidates must have demonstrable experience within a … similar infrastructure servicedelivery/support management role. more »
Coventry, England, United Kingdom Hybrid / WFH Options
Kapsch TrafficCom AG
Lead the daily interaction with the Customer representatives. Responsible for developing a long-term relationship with the customer representatives on all levels – including senior management Prime interface between the customer and the contractor service unit’s also with Kapsch sub-contractors and resolver groups service level management. … Recognize and develop technical and financial optimization potentials or post-market potentials in the respective operational management/service contracts and areas. Developing and manage change requests Compliance with customer-related SLA parameters, action plans to address issues. Monthly Service Reports - oversee data collection & inputs from service managers such ach Incident and Problem managers. Provide report commentary and context. Customer service reviews - organize, chair, minute, track/chase actions. Internal governance meetings - organize, chair, minute, track/chase actions. Sub-contractor service reviews – review performance and identify areas and actions for improvement and adherence more »