1 to 25 of 40 Technical Support Jobs in the Midlands

Senior Technical Support Analyst (Microsoft 365 Specialist) - 5408 Job Type Permanent Location Taunton, Hammersmith or Birmingham Our client is seeking a Senior Service Desk Analyst for a well-established MSP and to be based in either their Taunton, Summerset office or their Hammersmith, London office or their Birmingham office, with 2 days remote working. Key Responsibilities: • Provide 3rd … line technical support to clients, specialising in Microsoft 365 (Exchange Online, SharePoint & Teams, etc.) • Manage and resolve complex issues related to desktop environments, including hardware and software configurations. • Support network infrastructure, including routers, firewalls, switches and VPN setups. • Troubleshoot and resolve escalated tickets from the 2nd line support team. • Perform system administration tasks, including Active Directory … Monitor system performance and ensure high availability for business-critical services. • Liaise with external vendors and service providers to resolve issues when required. • Provide mentorship and guidance to junior support staff. • Microsoft 365 - advanced knowledge of Exchange Online, SharePoint, Teams and OneDrive. • Experience with scripting and automation tools (PowerShell). • Microsoft 365 endpoint management including deployment services and policy More ❯

I'm looking for a Technical Support Engineer to join an award-winning Cyber Security solutions business based in Lutterwrth, Leicestershire. Role Purpose: Provide 1st and 2nd line IT support across the UK and US offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices … and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware, software, and networks Manage service requests and incidents in line with SLAs Liaise with suppliers for IT equipment … and services Contribute to internal knowledge base Participate in on-call rota (extended support hours/weekends) Ensure compliance with internal processes and documentation standards Role Requirements: 3+ years in a similar IT support role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

Gotpeople are working closely with a dynamic local IT comapny are are looking for Technical support Analysts. The successful candidates should have: A minimum of 1 year experience working in a busy Technical Service Desk role, ideally at an MSP Excellent customer service and communication skills (verbal and written) Be able to drive to site for the … skills RESPONSIBILITIES Customer Service Acting as the first point of contact via phone, email or ticket Providing a friendly, quick and helpful experience for our clients Providing 1st level support remotely Escalating tickets to 2nd line team and collaborating with team members Use of our ticketing system Use our ticketing system to work on and resolve helpdesk tickets & service … dashboard and apply remediation actions as indicated by our processes Review regularly scheduled/automated actions as indicated by our processes Communication, Reporting and Risk Escalate tickets that require Technical Support Analyst assistance Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue More ❯

EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER Salary up to £30,000 p/a + benefits Dynamic environment with exposure to cutting-edge IT infrastructure Technical client support role, ideal for experienced Windows Server engineers Opportunity to grow within a fast-paced, customer-focused technology company ABOUT THE … CLIENT: Our client is a nationally recognised provider of managed IT services, specialising in delivering high-quality connectivity and support solutions to customers across multiple sectors. With a track record spanning over 20 years, they pride themselves on offering reliable and tailored technology services, backed by a highly skilled and collaborative team. They continue to expand as a leader … in their space, serving a diverse and growing client base. A GLIMPSE AT THE BENEFITS/CULTURE: Supportive and team-oriented workplace culture Clear pathways for technical development and certification Flexible working options and shift patterns Access to industry training and mentorship Modern office environment with the latest tools and tech 2ND LINE SUPPORT ENGINEER ROLE: As a More ❯

We are looking to develop our current team with the addition of a passionate 1st Line Technical Support Engineer who is keen to learn and grow with the business. As a 1st line technical support engineer, you will be responsible for providing remote support for IT infrastructure, cloud hosting & telecoms networks. You will be working … with over 150 different clients varying from SMB to SME sizes, to resolve or escalate their technical issues in a prompt and professional manner as well as building and repairing PCs, laptops and printers and other workshop duties. It will be a role working between workshop and helpdesk. Full training and support will be provided. If you have … a passion for IT and looking to bring new ideas to the team this could be the role for you. Key responsibilities will include: Answering the technical line to support our clients as the first point of contact. Provide remote and telephone support for client networks and applications. Responsible for handling support of ticket requests which More ❯

relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible. You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship. EarthSense EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable … has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally. We are looking for keen and capable technical support apprentice to join the small, focused team working to keep every EarthSense monitor running at its full capacity every day of the year. You will get the … chance to develop your technical skills and help us to improve and mature our support systems as you go. You'll also work closely with our varied and global customer base - you'll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America. What You'll Do Provide technical support More ❯

Technical Support Engineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you join - to innovate and develop networks and systems for millions. The work is complex, but the reward is great - our … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.) Job Description Position Summary: Join Thermo Fisher Scientific Inc. as a Technical training and support engineer and have the unique opportunity to build, grow, and share your expertise in the manufacturing of sterile injectable products. As a member of the … Technical Trainer Team, you will collaborate with machinery suppliers and colleagues across our global Drug Product network. This role supports the sterile drug product network globally and reports into the Technical Operations Lead, Drug Product Division. In this role, you will undergo an immersive technical training program lasting approximately 10-11 months. This training will be in … Germany (Munich and Stuttgart) at the suppliers' facility. This program will provide outstanding exposure to our core processes, technologies, and equipment, allowing you to develop in-depth technical knowledge on sterile product manufacturing. You will work alongside colleagues at our Thermo Fisher sites and SME at our suppliers' facilities, gaining invaluable on-the-job professional development. Additionally, you will More ❯

Check below to see if you have what is needed for this opportunity, and if so, make an application asap. Technical Support Engineer Our Technology Teams at Telent are committed and enterprising. You must be when you are bringing the digital revolution to homes, infrastructure and businesses across the country. Be prepared to jump right in when you … and replacement of datacentre equipment such as Cisco and Juniper firewalls, Cisco switches, Cisco and Dell server hosts whilst maintaining system operation. Provide both on-site and on-call support capacity for TPCMS with an ability to travel throughout the UK. Proactively monitor the availability, performance, and security of TPCMS as part of a 24x7 team. Address TPCMS issues … the issue or assigning to internal staff (engineers) or external providers (such as suppliers of equipment) to resolution. Proactively engage with all members of the System Management Team to support a continuous improvement program for TPCMS and the service provided with the customer. Ensure all Service Level Agreement targets are exceeded. Support the transition of the TPCMS service More ❯

Contract - 6 Months initial - Inside IR35 - 1st and 2nd Line - Great Customer Service Essential - Onsite nr Worcester - £280 - 300 per day We are hiring for a technical support analyst to join a business that have grown recently. You will need to be able to drive as the site is only really accessible by car and the role is … onsite 5 days per week. You will be joining a team that have some good technical experience and need someone with strong M365 experience, networking and Endpoint but also someone that really understands processes and process improvement. This role is delivering a brilliant customer service to the internal stakeholders, so you'll need to be the face of IT … the business have experienced the solutions that are in place and sometimes imperfect and need resolutions so someone that is inquisitive and has a problem mindset would be helpful. Technical skills are O365, Endpoint and some networking really and then the customer support piece in addition to this. Please apply now for more information. Please note it is More ❯

We're actively recruiting for an experienced Technical Support Engineer to join our clients busy team based in Burntwood on a permanent basis. Please note- a good knowledge of AutoCAD & Solidworks is essential for this role. About the Role: We're looking for a proactive and technically minded engineer to provide both technical and commercial support … key role in delivering bespoke engineered solutionsguiding products from concept through to manufacturewhile ensuring customer requirements are met in line with cost, quality and delivery targets. Key Responsibilities: Provide technical advice and product specification support to clients Resolve technical queries and propose cost-effective solutions Create detailed CAD drawings and engineering documentation Collaborate with production teams to … bring products from concept to manufacture Ensure projects meet client expectations within agreed timelines and budgets Contribute to departmental output aligned with company quality standards Support continuous improvement of processes, safety and productivity What Youll Bring: Background in using AutoCAD and SolidWorks software Degree in Engineering or similar technical qualification Proven ability to read and produce technical More ❯

Vehicle Technical Support Engineer Location Solihull Salary - 40 - 43k per annum +2.5k rota payment Full time 5 days per week on site Between 7am - 5pm on a 3-week rota shift (early, middle and late) Weekend cover will apply on a rota basis (39.5 hours per week) Job description Reporting to the Service office manager in the after … sales division Main job purpose: Provide timely and accurate technical assistance, both mechanical and electrical to field and workshop-based employees, using both remote and hands on methods where required. Support customers with basic diagnostics and provision of information where required. Assist internal departments with the creation of estimates and quotations relating to product repairs or maintenance. Key … duties and responsibilities: Technical Support Be the first point of contact for technical support enquiries via phone or in person. Provide professional and accurate support to engineers and customers. Ensure all support calls are logged and concluded in a timely manner. Maintain accurate files and notes relating to product and support calls received. More ❯

Senior Technical Support Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. We are seeking an experienced IT Support professional, ideally with a strong background in a 2nd Line Support role or similarwho … is ready to take the next step in their career and join us as a Senior Technical Support Engineer at Bloor Homes Head Office in Measham, Swadlincote. What Benefits You Can Expect: We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive … Motorcycles Ltd. What Will Your Day Look Like? This is an exciting role where you will be a senior escalation point for members of the Service Desk team and support end users who require assistance with services offered by the IT department. This could involve fixing technical faults, answering queries, or fulfilling requests to allow the user to More ❯

Technical Support Engineer £36,000 - £38,000 per annum Permanent Position 8.45am - 5pm Monday to Thursday, 8.45am to 4.30pm Friday Based in Burntwood Details for a Technical Support Engineer Background experience of AutoCAD Software Background experience of Solidworks Engineering Degree or similar Excellent verbal and written communication Customer-focussed with an ethical approach The ability to … with individuals at all levels and from diverse backgrounds, sectors and business types Strong IT skills to include Microsoft Office, AutoCAD and Solidworks The ability to read and produce technical drawings Motivated with a strong team working ethic Ability to prioritise workload and manage time effectively Working hours of a Technical Support Engineer 37 hours per week … 5pm Monday to Thursday, 8.45am to 4.30pm Friday Based in Burntwood £36k to £38k per annum depending on experience Permanent position If you have the relevant skills for a Technical Support Engineer - please click apply More ❯

Are you an enthusiastic and motivated individual with a flair for technology and a passion for providing exceptional service? An esteemed engineering company in Coventry is seeking a dedicated Technical Support Engineer to join their Customer Support Department. This role offers the chance to make a significant impact by providing advanced technical support to high … street customers, ensuring their technical issues are resolved efficiently and effectively. Benefits: - Professional Growth: Engage in continuous learning and development opportunities to enhance your technical skills and career progression. - Dynamic Work Environment: Join a collaborative and innovative team that values your input and expertise. - Flexibility: Enjoy the balance of an office-based position with occasional out-of-hours … work from home, providing a blend of structure and flexibility. - Impactful Role: Play a crucial role in ensuring customer satisfaction by resolving complex technical issues and contributing to the improvement of products and services. Key Responsibilities: - Deliver technical support to end-users via phone, email, and remote assistance, ensuring a high level of customer service. - Handle escalated More ❯

3rd Line Support Engineer Worksop (Hybrid working) Permanent Due to newly created roles, Premier Foods is seeking a highly experienced 3rd Line Support Engineer to join our team. This role is ideal for a seasoned professional with a strong background in 3rd line support, focusing on Incident and Service Request Management. The position is based in our … other sites as needed. As the face of IT at the site, you will handle a wide range of issues, ensuring the smooth operation of our IT systems. The Technical Support Specialist must be passionate about delivering exceptional service to the business, taking pride in representing the IT department. You will be part of a wider Technical Services Team, working alongside other specialists. Applicants must have extensive technical experience in a 3rd line support role. This opportunity is designed for someone who can demonstrate technical knowledge and effective problem-solving skills in high-pressure environments. Whilst on-site presence is expected, remote work is possible with the opportunity for a balance of More ❯

TECHNICAL SALES SUPPORT Our company At Adsyst Automation Ltd we understand that our continued success is down to our dedicated team, therefore we invest time and effort in each individual; training and assisting with their personal and professional development, helping them build on their weaknesses and encouraging their strengths. Adsyst Automation Ltd has been providing complex Control Systems … installation allow us to offer a partial or more complete package when required. The Role Due to our continued success and growth the opportunity has arisen for an enthusiastic Technical Sales Support to join our Sales team. This is an excellent opportunity with great future prospects for an individual keen to become part of a growing sales department … our CRM systems, creating the estimate with help from other team members and issue the proposal to the customer in a professional manner providing excellent customer service throughout. The Technical Sales Support role will be: Expected to attend site visits to better understand project requirements and also attend sales events to develop commercial awareness & network with potential customers. More ❯

Technical Support Engineer (CNC/Machine Tooling) £35,000 - £45,000 + Training + Progression + Company Car + Company Bonus + Company Benefits Northampton Are you a Technical Support Engineer or similar with a background in Visual Basic and Windows operating systems looking to join a tight-knit company offering specialized training? Do you want … excellent growth, now with a broad client base across a range of industries including Civil, Defense, Aerospace and Automotive. They offer production solutions, including tool measuring and presetting, manufacturing support and shrink technology. Due to their continued growth, they are now looking to add a Technical Support Engineer to their team. In this dynamic role your time … meeting face to face with clients. You will conduct visits to key clients as you troubleshoot software issues that arise. You will diagnose and resolve bespoke software issues, providing technical support. This role would suit a Technical Support Engineer or similar with a background in Visual Basic and Windows operating systems looking for a specialist role within More ❯

This role is suitable for an individual with SaaS experience in a similar role including Customer Support, IT Support, Technical Support, 1 st Line Support, 2 nd Line Support. Location: Hybrid working role - 4 days office based in our Redditch offices (B98 9NR) Salary: Up to £26,000 Enhance your technical knowledge by working … on our inhouse software, gaining hands-on technical experience. Work closely with our developers, QA testers, networking team and more! Take advantage of our TelXLerator scheme giving you an excellent opportunity for development and career progression into teams such as Tech Ops (Networking) and QA. We are currently looking for a Technical Support Analyst to join our … Partner Support team where you will act as the technical point of contact for our partners when their first line support is unable to resolve errors, faults and bugs in our live software. If you are passionate about delivering customer service excellence, this role is for you! You will; Provide support to our customers and communicate More ❯

The Role: Experience with Windows 11 operating system is a necessity and preferably includes previous rollout support in a retail environment Customer facing capability to deal with Windows 11 front of house activities Technical background to help understand post upgrade faults and fix them first time, operating system expertise is preferable Knowledge of Intune and Autopilot is key … to be able to provide concise feedback to technical leads on any common trends/faults/risks observed Team player mentality is vital so that all 3 resources can work together to resolve issues collectively Process driven colleagues to ensure upgrades and fixes are completed in line with guidance/policies provided by Boots Familiarity with HP and More ❯

manufacturer who have been at the forefront of the industry for many years. Due to increased demand within the department, our client now has a requirement for a Customer Technical Support Engineer. 365 Resourcing is the preferred supplier to Mazak. Introduction An opportunity has arisen to join the Service Department as an Office based Technical Support Engineer. Job Description This is a technical role, supporting customers along with breakdown, installation and service engineers based across the country. Being office based; the role would ideally suit a Midlands based candidate with a positive attitude to support the field-based colleagues. It may require occasional field support and travel across the UK. The successful … candidate will be expected to use this opportunity to build on their machine tool experience and knowledge and become a key member of the Technical Support Team. Essential Criteria An engineer with electrical or mechanical knowledge and understanding of Mazak machine tools. Experience of Mazatrol controls, machine operations and axis movements. Understanding of Mazak product range of machines. More ❯

individual with a Level 3 qualification (a BTEC or equivalent) who enjoys solving problems, learning new skills, and delivering excellent service? Would you like to develop your knowledge of technical support, and logistics as part of a friendly supportive team? If so, this apprenticeship is the ideal next step in your career. Role As an Apprentice Technical Support & Logistics Assistant, you'll gain a broad understanding of how our products work and how we support customers. You’ll learn to assist with technical enquiries, plan deliveries, schedule service work, and update customer records in our CRM system. This is a varied role that combines customer communication with logistical coordination, working closely with colleagues … in our service, engineering, and delivery teams. Full training and support will be provided throughout your apprenticeship. Key responsibilities: Learn how hot tubs are built and operate to provide helpful technical support and troubleshooting advice Assist customers by phone and email in a clear, friendly, and professional manner Process parts enquiries and sales, helping customers find the More ❯

to be partnering with an established and growing operations and maintenance provider focused on large-scale solar energy projects across the UK and internationally. We're looking for a Technical O&M Support Engineer who blends hands-on electrical knowledge with analytical skills and a problem-solving mindset. In this role, you'll be providing advanced remote support to field teams, analysing system performance, and supporting the technical resolution of complex issues across a broad solar portfolio. If you're currently providing remote or second-line support in the solar or electrical O&M space and you're ready to step into a more autonomous, international-facing role - we'd love to hear from you. … Responsibilities and duties Reporting to the O&M Team Leader, you will: Provide advanced remote support for field engineers, diagnosing and resolving complex faults Analyse system data (SCADA, inverter portals) to spot issues and improve performance Collaborate with on-site teams to identify and address systemic issues, helping reduce downtime and optimise asset performance Lead or support RCA More ❯

class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview We are currently seeking a Director, Global Product and Technical Support to join our team. This individual will have responsibility for working with engineering, quality, and service to ensure field serviceability of all security product lines. They'd … s security division field failure data collection and reporting into engineering and quality to drive customer operational improvements via improved service training concepts, engineering change proposals (ECPs), field and technical service bulletins (FSB/TSBs). This position and their team will be the escalation point for FSEs, 3 rd party service providers and distributors to resolve filed issues … to provide service. They will be a key member of CAPA review board and oversee the execution/follow-up of current CAPAs assigned to Service. This individual will support Security Service revenue goals and business initiatives, customer visits, key account initiatives and other aspects to service and overall division business. This role carries significant responsibility, and the successful More ❯