7 of 7 Process Improvement Jobs in Midlothian

hybrid – 2/3 days on site in Edinburgh Occasional time in Bath (expenses paid) CCP are collaborating with a rapidly growing fintech organisation with the appointment of a Process Improvement Support Lead to join their forward thinking and fast paced team in Edinburgh. Are you an ambitious leader who is motivated by improving operational processes and the … inject new life into various industries. They offer an efficient and contemporary platform are looking for someone with the vison and capabilities to continually drive strategic shifts. As a Process Improvement Support Lead, you will play a vital role in assisting your team with complex escalations while using data to craft and executing a forward-thinking B2B customer … about exceptional service and have the technical expertise to thrive in a fast-paced and agile environment. Daily Duties Include: Review and refine operational workflows, continually looking to implement process improvements to increase efficiency. Organise and lead your team to ensure service levels are met and industry standards are exceeded, acting as a SME for complex queries for your More ❯

Business Analyst - Wealth Management - Edinburgh, Scotland (Key skills: Business Analyst, Digital Transformation, Business Process Change, Requirement Gathering, Analysis, Documentation, Stakeholder Management, Quality Assurance, UAT, Agile, Change Management, Financial Services, Wealth Management, Business Analyst) Are you a Business Analyst looking to take your career to the next level? Do you want to be part of a prestigious wealth management firm … stay ahead of the curve. To support this, they are expanding their change and transformation team and are looking for a talented Business Analyst to drive key digital and process improvement initiatives. This is an exciting opportunity to play a pivotal role in shaping the future of a top-tier financial institution, working alongside senior stakeholders to redesign … ideal Business Analyst candidate will have proven experience as a Business Analyst in the financial services sector, ideally within wealth management. A strong background in digital transformation and business process change projects is required. Excellent skills in requirement gathering, process mapping and documentation are essential. Strong stakeholder management and the ability to work with both technical and non More ❯

or opportunities, undertaking research and analysis to understand how a business or business area works, considering the people, organisation, processes, information, data, and technology. You will identify areas for improvement, explore feasible options, analyse the effects of change, and define success measures. You will make decisions related to prioritisation and minimum viable product by using analysis-led insights, ensure … quantify potential business benefits. Business modelling: Experience in leading the modelling of processes, systems, and data at varying levels of detail or complexity across a project or programme. Business process improvement: Skill in identifying opportunities to improve business performance within a project or programme. Business process testing: Expertise in supporting the design, execution, and assessment of business … process tests and usability evaluations. Requirements definition and management: Proficiency in advising on the approach to requirements management within a project or programme. Stakeholder relationship management: Experience in communicating with stakeholders, clarifying needs and commitments through consultation and consideration of consequences. Systems analysis: Skill in identifying and analysing IT system capabilities, developing models and system requirements. Testing: Ability to More ❯

Customer Success & Engagement Identify customer needs, track satisfaction trends, and contribute to self-service improvements. Proactive Customer Assistance Build strong relationships, monitor account health, and advocate for customer needs. Process Improvement & Onboarding Enhance support workflows, contribute to automation, and assist with new customer onboarding. What Youll Bring to the Role: Experience 2+ years in technical support/customer More ❯

Customer Success & Engagement Identify customer needs, track satisfaction trends, and contribute to self-service improvements. Proactive Customer Assistance Build strong relationships, monitor account health, and advocate for customer needs. Process Improvement & Onboarding Enhance support workflows, contribute to automation, and assist with new customer onboarding. What Youll Bring to the Role: Experience 2+ years in technical support/customer More ❯

and support tickets. Provide first contact resolution (FCR) through troubleshooting whenever possible using the knowledge base and other tools at your disposal. Contribute to the team’s continual service improvement objectives; identify repeat incidents and highlight potential process improvements. Complete user access requests, software installs and local hardware requests. Build and maintain good working relationships with all teams More ❯

and rollout of Stampede solutions to new customers Monitor account health and proactively support customer success Collaborate across technical and customer-facing teams to resolve escalations Contribute to support process improvements and documentation Essential Skills and Experience 2+ years experience in technical support, preferably in a SaaS or MSP environment Strong understanding of networking fundamentals (TCP/IP, DHCP More ❯