12 of 12 Service Delivery Jobs in Midlothian

strategies, achieve key milestones, and unlock measurable value through tailored, strategic engagements. In addition to technical expertise, we are seeking an individual with strong project management experience, customer-facing delivery experience, and the ability to drive business outcomes. This role will require managing complex engagements, setting milestones, and ensuring execution to help customers successfully implement and scale Apollo's … technology. If you're passionate about driving measurable value for customers, leading strategic engagements, and managing technical project delivery, then we'd love to have you join our team as a Senior Customer Success Engineer! This is a fully remote position open to candidates based in the UK. What you'll do Serve as the primary point of contact … co-pilot their success. Guide customers through a tailored, high-touch journey, helping them achieve meaningful milestones like moving a new team into production or solving governance challenges. Oversee service delivery engagements with professional services and solution architects, leading structured project execution, milestone tracking, risk management, and on-time delivery of customer initiatives. Regularly engage with customers More ❯

As Edinburgh’s principal transport provider, Lothian has been providing the city with a first-class public transport service for over a century. In more recent years they have expanded to provide the same great services within Midlothian, East Lothian and West Lothian. As their Digital Operations Apprentice, you will provide support for the Operations and Service Delivery … to mailing lists and MyLothian (intranet) as and when required. Manual collection of data from legacy systems that do not directly sync to Power BI reports. Working with the Service Delivery Team to produce and update operational lists and tracking sheet and overseeing uniform supplies. What qualities should you have? Excellent written and verbal communication skills. Good organisational … skills and the ability to multi-task. Resilience under pressure and shifting priorities. Excellent attention to detail. Strong customer service focus. Ability to work independently and as part of a team. Discretion and ability to maintain confidentiality. Assertive, can-do approach. Agile and positive attitude to change. Strong sense of integrity and accountability. Salary: £18,000 per annum. Working More ❯

that does the right things and treats its staff well important to you? Are you experienced in working in structured teams that have strong governance to ensure the safe delivery of IT Services? If you can answer Yes to the above questions, then keep reading as this may be the opportunity you have been waiting for. My client is … we are now looking for strong individuals to join the team. What will you be doing? The Infrastructure Practice Lead is responsible for leading the strategic direction, design, and delivery of infrastructure services across the organization. This role ensures that infrastructure solutions are robust, scalable, secure, and aligned with business objectives and best practices. The Practice Lead will work … of team performance against technical quality and adherence to standards. Lead the creation and maintenance of a central knowledge base and reusable assets (e.g., templates, runbooks, SOPs). Project & Service Delivery Ensure all infrastructure related activities are delivered to agreed technical standards and principles Act as an escalation point for complex technical issues and provide input into root More ❯

support of systems that enable automated deployment of operating systems, applications, and configurations across the Windows desktop environment. Ensure the reliability, performance, and continuous improvement of the Windows desktop service, managing incidents, changes, and service delivery processes. Serve as a senior technical resource, offering in-depth support and guidance to IT colleagues and resolving complex issues that … systems, Active Directory, and Group Policy. Solid knowledge of networking principles and technologies. Proven experience troubleshooting complex technical issues and providing high-level of technical support. Demonstrated experience in service management and large-scale configuration management. Ideally holding Microsoft Certified Systems Engineer (MCSE) or equivalent certifications. Benefits: Permanent position with a renowned institution. Salary up to £55.000/year. More ❯

To apply direct for this role please visit Civil Service Jobs and quote ref no. Are you an IT architect with an interest in Enterprise Architecture? If so, continue reading to find out more about this fantastic opportunity to join HMRC - one of the largest and most dynamic IT infrastructures in Europe, and we are now one of the … a secure, flexible, and modern IT estate that enables innovation to meet changing policy needs and evolving customer and colleague expectations. As part of HMRCs Chief Digital & Information Group, Service Central & Technical Services (SC&TS) are accountable for the digital strategy and end-to-end IT services to enable us to create brilliant IT systems and services. Job description … overall architecture strategy and how your work supports this. You will work closely with development scrum teams, business partners and IT colleagues to design appropriate solutions that ensure operational delivery and fit with strategic end-to-end functional design. We work closely with the other platform groups and their partners to bring those IT Systems and Services together and More ❯

Scrutiny Planning Team Leader| 6 Month Contract | (Inside IR35) | Remote | Starting ASAP Day Rate: DOE Main Duties: Lead, plan and coordinate the operational delivery of the annual programme of inspection to ensure effective resource allocation and scheduling of a programme of 400+ inspections. Using established criteria and principles to schedule inspections across the academic year, taking account of the … and balance of work. Plan and ensure there are adequate contingency resource arrangements in place to ensure the inspection plan proceeds as planned. Manage the day-to-day operational delivery of the inspection plan. Ensuring that any issues are identified and changes actioned. Oversee the work of a small planning team to ensure that all aspects of the operational … therein Utilise advanced Excel and Power BI capabilities to analyse data, generate insights, and produce dynamic reporting dashboards. Collaborate with stakeholders to align resource scheduling with organisational priorities and service delivery requirements. Provide advice to the inspection leadership team on the operational delivery of the inspection plan including any risks and issues. Help monitor and track the More ❯

in operational improvement and change management. You'll work closely with the clinic's management team to assess current operations, identify gaps, and help drive a cultural shift in service delivery. Key Responsibilities Support the design and implementation of a new operating model. Provide operational coaching and guidance to the management team. Conduct process mapping and gap analysis to … help define the "to-be" model. Bridge operational gaps and support the team through change. What We're Looking For Proven experience as a Business Analyst in operational or service environments. Strong stakeholder engagement and coaching skills. Experience in healthcare or similar sectors is a plus. Ability to work independently and influence change at all levels. This is a … opportunity to make a real impact in a meaningful sector. If you're ready to bring your operational expertise to a team that's passionate about improving care and service delivery, we'd love to hear from you. Apply now or send your CV to (url removed More ❯

you thrive in transformation programmes where tech, people, and strategy meet ? This role is at the heart of a transformation programme, where your expertise will shape the design and delivery of a single HR platform that goes far beyond booking holidays or viewing payslips- its a gateway to career development, people analytics, and smarter decision-making. Your work will … directly support a modern, data-informed culture that puts people first. What Youll Do: Lead the end-to-end design and delivery of a new HR technology solution that enhances colleague experience through automation, mobile access, and intuitive self-service. Ensure the solution aligns with best practice HR processes, organisational strategy, and technical architecture. Collaborate across People, IS, and … sustainable, future-ready platform. Support testing, implementation, and change management to ensure successful adoption and long-term impact. Provide insight and data analytics to empower decision-making and improve service delivery. What Youll Bring: Proven experience delivering SaaS-based HR technology solutions in a medium to large organisation. Strong understanding of HR processes, data structures, and service delivery More ❯

someone who loves diving into complex WiFi and networking issues while mentoring and coaching others. What Youll Be Doing: Leading the technical support team and setting the standard for service excellence Providing second and third-line support for users of Stampedes SaaS platform Troubleshooting complex networking, WiFi, and connectivity issues Managing the onboarding and rollout of Stampede products to … training, and mentoring support engineers as the team grows Acting as a trusted technical point of contact for customers What Were Looking For: Proven experience leading technical support or service delivery in a SaaS or MSP environment Deep networking knowledge TCP/IP, DNS, DHCP, VLANs, firewalls Hands-on experience with cloud-managed WiFi systems like CloudTrax, Omada More ❯

Full Time (35 hours per week) Sector: Public Sector Overview: We are recruiting on behalf of a well-established public sector organisation that plays a vital role in national service delivery. This is an excellent opportunity for an experienced governance or assurance professional to take a senior role within a team focused on supporting large-scale digital and organisational … for change delivery. This includes ensuring alignment with digital standards, supporting internal compliance, and driving continuous improvement across all change initiatives. Key Responsibilities: Lead and maintain the organisations change delivery governance framework Act as the primary point of contact for external digital assurance bodies Oversee assurance reviews to ensure compliance with internal frameworks and national digital service standards … forums and support reporting to senior boards Collaborate with internal and external stakeholders across government, ensuring alignment and best practice sharing Support development of business case templates and benefits delivery models Essential Skills and Experience: Proven experience in a governance, assurance, or compliance role supporting project or change delivery Strong knowledge of Agile and other project management methodologies More ❯

motivated Fire & Security Engineer to join our team. You will be part of a dynamic environment where your technical expertise and proactive approach will be key in ensuring the delivery of outstanding service to our clients. Key Responsibilities - Fire & Security Engineer Attend calls for maintenance (both on-site and via telephone) as directed by team co-ordinators. Rectify … visit where possible, ensuring customer satisfaction. Carry out a rolling programme of preventative maintenance visits. Collect and record site configuration information accurately. Maintain car stock (spares) levels for efficient service delivery. Maintain accurate and timely records of all activities. Provide out-of-hours cover on a rotating basis. Commission small projects when required, ensuring technical and quality standards are More ❯

and develop good relationships with clients. You will liaise with internal teams (support/accounts) to improve the customer experience. Proactively speak with clients to ensure happy with the service and products, develop new business from existing clients and negotiate contract renewals. Please note there is no cold calling in this role and may require occasional travel. Responsibilities: First … and update client records within the internal CRM system, ensuring data accuracy and accessibility. Proactively manage client communications and requests, providing regular updates and ensuring a high standard of service delivery. Monitor and resolve client support tickets, escalating and collaborating with technical teams when necessary. Use the Office 365 suite daily (Outlook, SharePoint, Teams, OneDrive, Word, Excel, PowerPoint) to More ❯