3 of 3 Service Management Jobs in Midlothian

/Hr through PAYE LocationEdinburgh EH1 2DH Contract: 3 Months contract Job Description:Experience required An administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client. The candidate will be expected to follow a clearly defined process for these requests. Experience in the following areas would be preferable … request and break-fix incidents Scheduling and manage an engineer's workload Deal with customer escalation and escalate up when required Able to multitask and plan schedules Great customer service skills Accuracy and attention to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment … Experience of ServiceNow IT Service Management Platform Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up-to-date copy of your CV on to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role - please let me know. More ❯

/Hr through PAYE LocationEdinburgh EH1 2DH Contract: 3 months contract Job Description: Experience required An administrator/Scheduler is required to process leaver requests and incidents/requests management of IT tickets on behalf of client. The candidate will be expected to follow a clearly defined process for these requests. Experience in the following areas would be preferable … request and break-fix incidents Scheduling and manage an engineer's workload Deal with customer escalation and escalate up when required Able to multitask and plan schedules Great customer service skills Accuracy and attention to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment … Experience of ServiceNow IT Service Management Platform Next Stage Conversation with recruiter to assess suitability. Start Date ASAP Interested in applying? Just reply with an up-to-date copy of your CV on (see below) to get the ball rolling. Or if it is not quite right for you, but you have someone in mind for the role More ❯

across the University estate. They will also deputise for the Senior Campus IT & AV Technician when required. What we will need from you: You will: - Participate in front-line service provision, supporting staff, students and visitors with enquiries and providing technical support, troubleshooting and resolving problems, escalating to second line teams where appropriate. - Assist in staff and student inductions … user documentation, instructions and signage. - Take responsibility for the accurate recording and updating of all IT hardware assets within the remit of the team using the University designated asset management system. - Assist in the delivery of high quality internal and external events by providing AV service provision and support in liaison with customers and other stakeholders. - Support the … Business Plan, in alignment with the wider University Strategic Plan, through business-as-usual activities and more focussed team and individually set objectives. - Ensure that all customer incidents and service requests are logged, progressed, tracked and concluded satisfactorily using the University-designated Service Management System to agree Service Level Agreements (SLAs). Additional information: Application closing More ❯