4 of 4 ServiceNow Jobs in Midlothian

teams and programmes. Experience with Lean Portfolio Management and value-based delivery (desirable). Strong working knowledge of Azure DevOps (ADO), Jira and Confluence; ServiceNow experience desirable. Excellent stakeholder engagement skills with the ability to influence without authority. Personal Capabilities: Pragmatic, outcome-focused, and able to balance governance with empowerment. ...

adherence to organisational, regulatory, and ITSM governance standards. Drive continuous improvement of transition frameworks and processes. Identify risks, issues, and dependencies, ensuring effective mitigation. ServiceNow & Documentation Use ServiceNow to manage Transition artefacts, Change records, CMDB updates, SLAs, and documentation. Ensure support models, knowledge articles, runbooks, SLAs/OLAs, and CMDB … Service Transition Manager or similar ITIL-aligned role. Strong knowledge of ITIL v4 (Service Transition/Service Design). Hands-on experience with ServiceNow ITSM modules. Background in service introduction within regulated environments (ideally FS). Excellent stakeholder engagement and communication skills. Strong analytical, planning, and organisational capability. Experience working ...

contact for walk-up support requests. The skills you'll need: Proven hands-on experience in an office-based IT support role. Familiarity with ServiceNow or similar ticketing systems. Knowledge of laptop builds, device provisioning, and infrastructure support. Comfortable working independently and managing varied support needs. Familiarity with technical software ...

Maintain and follow up on action logs. Support governance forums with reporting, pack creation, and distribution. Reporting & Data Management Produce regular and ad-hoc ServiceNow reports, including Change & Release dashboards and onboarding status updates. Maintain high-quality data within ServiceNow through updates and coordination with technical teams. Process & Continuous Improvement … lifecycle. Skills & Experience Essential Strong organisational and multitasking abilities. Clear written and verbal communication skills, with experience in minute-taking. Hands-on experience with ServiceNow or similar ITSM tools. Exceptional attention to detail and documentation accuracy. Proficiency with Microsoft Office (Excel, Word, PowerPoint). Desirable Awareness of ITIL principles; ITIL ...