8 of 8 ITSM Jobs in Milton Keynes

improvement and documentation. Essential Skills & Experience: Strong customer service and communication skills. Experience in incident and request management. Proactive ownership of issues with a problem-solving mindset. Familiarity with ITSM tools and service desk operations. Working knowledge of Microsoft technologies and general networking. Desirable: Experience with ServiceNow or similar tools. ITIL Foundation or SDI Service Desk Analyst certification. Understanding of More ❯

/Office 365/M365/Active Director/Exchange/Entra Working in an ITIL environment, a nice to have if ITIL Qualified Use of ServiceNow as an ITSM tool Must be eligible, or already SC Cleared Available to work onsite 3 days per week, with willingness to do on-call when required Must be a British Citizen, if More ❯

with other areas of IT to realise the end-to-end solution architecture vision, ensuring implementation follows agreed high-level design and meets acceptance into service requirements for IT service management Convert complex requirements into architecture and design to create blueprints for the relevant solutions using published reference architectures, and where appropriate with guidance from VWFS Enterprise Architecture Provide full More ❯

reports and indirect teams, fostering a high-performance culture. Required Experience: 7+ years in IT consulting or technical leadership roles, ideally within complex enterprise environments. Strong experience in IT service management, strategy planning, and business process alignment. Hands-on knowledge of Azure Data Factory, Data Lake , and data pipeline architecture. Proven experience managing data security, access, and regulatory compliance. Familiarity More ❯

work as a team member with good team spirit. Good understanding about tried infrastructure support services in a managed services model. Experience in working with cross-functional teams (IT Service Management framework). Ability to effectively communicate with global teams for issue escalation and problem resolution. Driving experience with valid driver license, ability drive to customer location (as required) and More ❯

is being provided and why. Essential Skills & Experience: Solid understanding of data centre environments, infrastructure, and associated services (e.g., storage, backup, recovery). Strong background in IT Service Management (ITSM) and familiarity with frameworks such as ITIL. Experience managing service contracts, SLAs, and vendor performance. Proven ability to work with auditors and manage compliance requirements. Comfortable navigating complex service issues More ❯

platforms. Manage JML lifecycle processes—ensuring timely setup for new joiners, updates for internal movers, and revocation of access for leavers. Process and resolve access requests through the ServiceNow ITSM platform. Maintain and improve documentation for access management processes and workflows. Act as a point of contact for access-related queries, escalations, and audit compliance requirements. Collaborate with security, infrastructure … Active Directory, Azure AD, and Office 365 user administration. Understanding of JML (Joiners, Movers, Leavers) lifecycle and related access security principles. Familiarity with ITIL best practices and experience using ITSM tools (ideally ServiceNow). Excellent organisational and administrative skills with strong attention to detail. Strong verbal and written communication skills; confident working in a collaborative, fast-paced environment. Proactive mindset More ❯

KPIs and performance targets as defined for the role. Comply with all local fire, security, and health & safety regulations. Log and manage all incidents using the IT service management (ITSM) tool, ensuring resolution within SLA. Keep up to date with relevant technologies and complete required training. Participate in 24/7 on-call rota where applicable. Be prepared to work More ❯