12 of 12 Customer Service Jobs in Newcastle upon Tyne

opportunity to join a growing data function within our Claims business, where you'll use advanced analytics and insight to solve complex problems, improve customer outcomes, and drive meaningful business impact. If you're curious, innovative, and passionate about turning data into action, you'll thrive in our collaborative … maintenance and the continuous improvement of our new predictive models within our claims department. You'll need to apply data science techniques to model customer behaviours to drive better decision making, a better customer journey, improved business outcomes and cost controls. Adherence to our governance framework to keep ...

## IT Service Desk and Support ManagerApplylocations: Cobalt Business Park, Newcastle Upon Tynetime type: Full timeposted on: Posted 5 Days Agotime left to apply: End Date: August 16, 2026 (9 days left to apply)job requisition id: JR887**Job Posting Title**IT Service Desk and Support Manager**Salary … Band**Competitive**Job Description****About the Role**As a leader within our Service Desk operation, you will be responsible for ensuring the service is responsive, customer-focused and continually evolving to meet the needs of the organisation. As an experienced and people-focused IT Service Desk ...

only leading - but also shaping - the future of security operations. Our mission is simple: End Cyber Risk. We’re looking for an Customer Success Manager, based in Newcastle to be part of making this happen. Position Overview and Objective Managing a set of corporate customers who are utilizing Arctic … Wolf’s CyberSOC solution. Achieving renewal and expansion targets through consultative selling techniques. Listening to customers and providing feedback to the business. Ensuring customer satisfaction and delivery of quarterly account reviews. Negotiating on behalf of management using product knowledge and knowledge of customer needs to upsell by positioning ...

Newcastle Strategic Solutions Limited is seeking an IT Service Desk and Support Manager to lead a high-performing IT support function. You will balance customer service with governance and compliance while shaping how colleagues experience technology. You will also drive improvements in self-service, knowledge management … service portals, working with incident, problem and service improvement teams to deliver value across the organisation. #J-18808-Ljbffr ...

migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/ ...

Engineer On-site | Permanent | Competitive Salary + Benefits Our client is a well-established organisation with a strong focus on technology, operational resilience and customer service. As part of a growing IT function, they are looking for an experienced Cyber Security & Infrastructure Engineer to join their team and play ...

business. You’ll also need the following skills and experience: Ideally degree educated and/or 3+ years of experience in similar roles. Customer service abilities, demonstrated by resolving user issues. Some experience working within structured ITSM frameworks, such as ITIL. Experience working with SQL/SSRS ...

ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. … prospective clients throughout the sales lifecycle providing consultative solution expertise to determine optimum alignment and earn their business. As an individual contributor in a customer facing role, we are looking for a pioneering, meticulous subject matter expert who can pair business acumen with solution mastery to drive measurable results ...

Title Customer Support Expert (Technical Support) Job Description They have questions, you have answers! When customers call Sage to solve their complex technical issues, they'll trust you to fix them in a simple, easy to follow way. This means deeply understanding both their business and our software … then efficiently communicating solutions. Bring your experience in a customer service role and confidence in learning new, deeply complex software. Hybrid - 3 days in our Newcastle office (global headquarters) Salary - starting at £28,000, annual bonus up to 10%, monthly perks valued at up to £750 Assessment - look ...

range of regulated environments The job is a hands-on leadership role responsible for overseeing the successful delivery of specialist technical projects and service activities, providing operational support, technical guidance, and client engagement to ensure work is delivered safely, efficiently, and to a high standard Key Responsibilities: Provide leadership … technical oversight across specialist projects and service operations, ensuring activities are delivered safely, efficiently, and in accordance with regulatory and company standards Lead, support, and develop field-based teams through coaching, mentoring, competency assessments, and hands-on technical guidance, fostering a culture of continuous improvement and high performance Maintain ...

efficiency. Requirements: Languages: Fluent German and English (written & spoken) OR Experience in DACH Market. Experience: Background in talent sourcing/recruitment OR fast-paced Customer Service/Sales. Technical Skills: Familiarity with ATS platforms, Boolean search techniques, and recruitment tools. Location: Ability to attend initial in-person training ...

Engineer On-site Permanent Competitive Salary + Benefits Our client is a well-established organisation with a strong focus on technology, operational resilience and customer service. As part of a growing IT function, they are looking for an experienced Cyber Security & Infrastructure Engineer to join their team and play ...