12 of 12 Customer Service Jobs in Newcastle upon Tyne

development to succeed. A progressive organisation where you can really make a difference. Key Responsibilities Lead solution architecture and design for Dynamics 365 Customer Service‐centric engagements Own end‐to‐end solution definitions, including functional, technical, integration, and data architecture Engage directly with customer stakeholders to understand … across the delivery lifecycle Support activities including solution walkthroughs, estimates, and technical responses Key Skills & Experience 10+ years experience architecting/designing Dynamics 365 Customer Service solutions in enterprise environments Strong hands‐on experience with Dynamics 365 Customer Service, Omnichannel, and case management Proven ability ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Retrieval-Augmented Generation (RAG) Learn how to integrate external knowledge into AI systems using RAG techniques and vector databases. Step 10 – AI Specialised Customer Service Chatbot Project Combine prompt engineering and RAG to build an AI-powered customer service chatbot, delivering intelligent responses using vector databases ...

Roof Window Service Engineer Were seeking an experienced Service Engineer for an established client in the building materials sector. Covers North West, North East, and Scotland. Focus on roof windows inspection/maintenance with strong customer service and independence. What youll do as Service Engineer … repair roof windows; visit commercial/public sites and new builds Install accessories (e.g., blinds) Communicate with customers, address concerns, and deliver excellent service Complete service reports, record serial numbers and photos, and update completion certificates Promote health and safety; support internal/external teams Requirements Valid clean ...

servicing, and maintenance of fire alarm systems Working on security systems including intruder alarms, CCTV, and access control Fault finding and repairs Completion of service reports and documentation Providing a professional and customer-focused service Participation in an on-call rota (where applicable) Requirements Previous experience … access control systems Understanding of relevant British Standards (e.g. BS5839) Full UK driving licence Ability to work independently and manage workload Good communication and customer service skills Desirable (Not Essential) Industry-related qualifications Manufacturer training (e.g. Gent, Apollo, Hikvision, Paxton, Texecom, etc.) FIA or equivalent certifications Package Salary ...

Systems Technician to support both internal teams and external clients. This is a varied, hands-on role covering IT support, systems administration, onboarding, and customer engagement within a fast-paced operational environment. The successful candidate will play a key role in maintaining systems, supporting users, onboarding new clients … continuously improving processes and documentation. Key Responsibilities: Provide IT systems, software, and hardware support across the business Own and manage the IT Service Desk, ensuring tickets are handled efficiently Support system administration, troubleshooting, and maintenance Onboard new clients, including system setup, data integration, and configuration Integrate customer platforms ...

Title: IT Engineer Location: Newcastle Salary: Up to £35,000 Job Description - We are looking for a dynamic and customer-focused Technical Support Engineer to join our team in Newcastle. As a Technical Support Engineer, you will play a crucial role in providing top-notch technical support … clients, ensuring their IT systems are running smoothly and efficiently. Skill requirements - MSP experience or a customer centric environment providing support. Excellent verbal and written communication skills Active Directory and GPO administration Exchange & Intune administration Excellent experience with Microsoft technologies Good general knowledge of networking and technologies: TCP/ ...

+ bank holidays Company vehicle Employee referral bonus scheme Tools, PPE, uniform and ongoing training provided Health & wellbeing support Employee recognition programme The Role Service, maintain and install fire alarms, CCTV, intruder alarms and access control systems Deliver a high standard of customer service and build strong … client relationships Manage your own workload across a regional patch Diagnose faults and carry out effective repairs Complete accurate service and compliance reports Identify system issues and recommend improvements Work to deadlines while maintaining quality standards Ensure full compliance with health & safety regulations Collaborate with internal teams to deliver ...

Sales executive to join a client based in Newcastle – this is an office-based role. The role focuses on building strong client relationships, understanding customer needs, and presenting suitable products or services to achieve sales targets. Key responsibilities and deliverables: Actively seek out and generate new sales opportunities through … Maintain sales case records to the highest standards using the in-house CRM system Demonstrate strong understanding of product features, limitations, and integrations Match customer needs to technical capabilities Support or deliver product demos and trials Complete and handle technical parts of proposals and questionnaires accurately and on time ...

comes from effort and consistency People-focused – confident communicators who can build rapport fast Experienced in fast-paced environments like sales, retail, hospitality, or customer service (a bonus, not a must) 🚀 Why join TRG? If you’re willing to put in the work, the rewards are real ...

North East. Their comprehensive suite of services includes VoIP, cloud solutions, cybersecurity, and network management. With a hands-on, personal approach to customer service, they tailor solutions to meet the unique needs of each client, allowing businesses to focus on growth while they manage IT and communication requirements. ...

with people – you enjoy building relationships Drive to learn – you’re coachable and open to feedback Any experience in part-time work, internships, sales, customer service, or competitive sports or societies is a bonus - but not essential. 🚀 What You’ll Get We invest heavily in our graduates because ...