5 of 5 3rd Line Engineer Jobs in the North East

Senior Support Engineer (3rd Line Support) Seeking a skilled Senior Support Engineer to provide expert 3rd line support across internal and external users. You'll resolve complex incidents across Microsoft 365, Azure, and on-premises systems, driving first-time fixes … and improvements. Enjoy autonomy and technical growth in this hands-on role. Responsibilities: Deliver advanced 3rd line support for Microsoft 365, Azure, Intune, SharePoint, Windows Server (2016–2022), SQL Server, and Windows 10/11. Manage and prioritize complex incidents via various channels to meet SLAs. Execute More ❯

We’re looking for a skilled 3rd Line Support Engineer to provide high-quality technical support to both internal and external users. You’ll be responsible for resolving complex IT incidents efficiently, maintaining systems, hardware, and applications, and ensuring service levels are consistently met. This … role offers autonomy, opportunities to grow technically, and exposure to a variety of modern technologies. Key Responsibilities Deliver 3rd line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for … first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support engineers. Suggest and implement technical/process improvements. Liaise with third-party providers and internal stakeholders. Occasionally travel to UK-based sites for remote support. Technical More ❯

We’re looking for a skilled 3rd Line Support Engineer to provide high-quality technical support to both internal and external users. You’ll be responsible for resolving complex IT incidents efficiently, maintaining systems, hardware, and applications, and ensuring service levels are consistently met. This … role offers autonomy, opportunities to grow technically, and exposure to a variety of modern technologies. Key Responsibilities Deliver 3rd line support across IT systems, hardware, and applications. Manage incidents via phone, email, Teams, and our helpdesk system Prioritise and resolve incidents to meet SLA targets, aiming for … first-time fixes. Perform controlled live changes in line with change management protocols. Provide technical guidance to users and mentorship to support engineers. Suggest and implement technical/process improvements. Liaise with third-party providers and internal stakeholders. Occasionally travel to UK-based sites for remote support. Technical More ❯

Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring More ❯

Level 3 IT Technician with a MSP background is required by my client an MSP based in Newcastle. They are looking for someone who can handle escalated support requests, manage client IT systems, and contribute to project work. Whilst ensuring More ❯