51 to 53 of 53 Analytics Jobs in the North East

Fish Import Service (FIS) product vision and construct agreed outcomes, working with a variety of stakeholders and subject matter experts. You'll use data, analytics, and user insight to identify opportunities to improve outcomes, introduce innovation, enhance benefits/user experience, and drive continuous improvement. You'll be responsible … product lifecycle from discovery to live service, managing backlogs, prioritisation, testing, deployment, and continuous improvement. * Champion user-centred design and digital inclusion, using research, analytics, and feedback to inform decisions and enhance service outcomes. * Ensure products meet GDS standards, accessibility requirements (WCAG 2.2), security, and government technology best practices. * Lead ...

maintain strong and effective stakeholder engagement with a range of business and programme partners. * Analyse end to end digital user journeys using evidence and analytics, ensuring user researcher findings are captured and reviewed against the user experience design * Create multi-channel support models for services working with wider delivery partners … delivery conditions are met * Being able to quickly problem solve or change priorities in partnership with stakeholders, using a wide spectrum of data and analytics to inform and present options * Ability to plan and monitor IT partner/supplier delivery * Being able to partner our testing team, to plan ...

through managing IVR routings making decisions to change routings to improve commercial results and or in emergency in support of the homes Introduce voice analytics to listen to calls Use voice analytics to understand the customer journey and service being received by our customers. Work alongside the Contact Centre … based on what's working Complete reporting reviews periodically, reviewing measurement in place and completing data analysis, identifying problem areas in reporting Use voice analytics to share feedback and reporting on the experience being offered, making recommendations for change or sharing best practice where relevant to drive improved quality ...