Establish and monitor KPIs across the department to track performance and identify areas for improvement. 🔹Oversee the resolution of critical customer issues and complaints; act as the final decision-maker for high-level escalations. 🔹Build and nurture a strong, values-driven team culture. 🔹Hire, mentor, and develop team leads to build a scalable and resilient leadership … Demonstrated ability to lead both in-office and remote teams. 🔸A strong track record of handling critical customer escalations, resolving high-impact issues, and acting as the final decision-maker in complex support cases. 🔸Experience working closely with Product, Sales, Marketing, and Customer Success teams to share insights and influence product/service improvements. 🔸ITIL Foundations basics needed. … platforms. 🧠 Competencies: 🔸 Strategic Leadership: Design and execute a vision for support excellence. 🔸 Cross-Functional Collaboration: Work effectively with Sales, Marketing, and Product teams to ensure aligned goals. 🔸 Data-DrivenDecisionMaking: Leverage metrics and reporting to enhance quality and efficiency. 🔸 Crisis Management: Lead responses to critical issues with composure and clarity. 🔸 Change More ❯
Immingham, North East Lincolnshire, Lincolnshire, United Kingdom
Humber Recruitment
improvements. * Perform comprehensive data analysis, including data gathering, cleansing, validation, and quality control, to uncover trends and support datadrivendecision-making. * Maintain automated reports and dashboards in Power BI to extract and manipulate data from various sources, including SAP. * Take ownership of running regular reports, carry out More ❯
Sunderland, Tyne and Wear, North East, United Kingdom
SNOP UK Ltd
is your chance to make a significant impact on the integrity of our manufacturing processes and the development of your team. If you're passionate about quality, data-driven decisions, and hands-on leadership we want to hear from you. Apply today and help shape the future of quality excellence. More ❯
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
BA1, Bath, Bath and North East Somerset, Somerset, United Kingdom
ITOL Recruit
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
DN31, Grimsby, North East Lincolnshire, Lincolnshire, United Kingdom
ITOL Recruit
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
NE9, Springwell, Sunderland, Tyne & Wear, United Kingdom
ITOL Recruit
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯
NE33, South Shields, South Tyneside, Tyne & Wear, United Kingdom
ITOL Recruit
work well alone but when needed be able to integrate well into a team. The role will generally include:- Analysing elements within the business or the whole business Making evaluations of all available data Identifying problems and looking at potential improvements Making a feasibility study in proposed improvements Present your acquired information within a More ❯