The AWS Connect Support Engineer
- Hiring Organisation
- Adecco
- Location
- Newham, London, Northumberland, United Kingdom
- Employment Type
- Contract, Temporary
- Salary
- £500/day
centre capabilities. Key Responsibilities Amazon Connect Administration & Support Configure and manage AWS Connect instances, call flows, queues, routing profiles, and prompts. Maintain and optimize IVR systems and omnichannel contact centre features. Design and automate customer self-service experiences using Amazon Connect flow builder. Integrate voice solutions with external applications such … health and support activities. Required Skills & Qualifications Technical Skills Hands-on experience with AWS Connect and related AWS services (e.g., S3). Familiarity with IVR systems, call flow design, and telephony concepts. Proficiency in ITSM tools. Experience 3+ years in Help Desk/Desktop support or IT support roles. 2+ ...