2nd Line Support Engineer
- Hiring Organisation
- Nigel Wright Group
- Location
- Sunderland, Tyne and Wear, United Kingdom
- Employment Type
- Full-Time
- Salary
- Salary negotiable
with 1st and 3rd line teams while playing a key role in delivering a reliable and high-performing IT service. Key Responsibilities: Incident & Service Management Manage and prioritise incidents and service requests within an ITSM platform. Take ownership of complex escalations through to resolution. Deliver high-quality fixes … management and endpoint security Email security platforms and secure messaging environments Desirable Experience ITIL-based service environments. Privileged Identity Management (PIM). Mobile device management. Print management solutions. Infrastructure and networking exposure beyond desktop support. Automation, scripting or process improvement tools. Relevant Microsoft and ITIL ...