Service Desk Analyst
- Hiring Organisation
- Health Research Authority
- Location
- Newcastle upon Tyne, NE2 4NQ, United Kingdom
- Salary
- £39959.00 to £48117.00
summary This role will be part of the HRA Service Desk, responsible for supporting users of the HRA's portfolio of national information systems for health research, this includes IRAS and HARP. The HRA Service Desk provides first-line support for a range of queries, including … vendors. Main duties of the job Key elements of this role will include: Providing first line technical support to investigate and resolve incidents and service requests from users, via a variety of channels, relating to the HRA national information systems in line with our KPIs. Maintaining an excellent relationship ...