4 of 4 Service Desk Analyst Jobs in the North East

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role … colleagues across the entire infrastructure via phone, email, walk-up, and chat. Collaborate with the wider IT team to resolve issues and improve service delivery. Log all interactions on Service Now with concise notes, ensuring accurate assignment of tickets. Act as a communication bridge between customers ...

First Line Service Desk Analyst Location: Newcastle Salary: £27,000 (4 on 4 off shift after 6 months) Job Type: Permanent, Full-time Join a global organisation headquartered in the vibrant heart of Newcastle as an IT First Line Service Desk Analyst. This role ...

delivering high quality healthcare services to our communities and that starts with having a reliable, responsive IT support function. Working within the IT service desk, this role will act as the primary point of contact for IT incidents across the different business areas, handling and processing requests … correct priority and are managed through to resolution either internally or by way of escalation to 3rd party suppliers. Have excellent communication and customer service skills allowing you to interface between users and other resolving teams. Identify repeat incidents to problem management to ensure trend analysis is undertaken ...

delivering high quality healthcare services to our communities and that starts with having a reliable, responsive IT support function. Working within the IT service desk, this role will act as the primary point of contact for IT incidents across the different business areas, handling and processing requests … correct priority and are managed through to resolution either internally or by way of escalation to 3rd party suppliers. Have excellent communication and customer service skills allowing you to interface between users and other resolving teams. Identify repeat incidents to problem management to ensure trend analysis is undertaken ...