IT Service Desk Engineer
- Hiring Organisation
- RMT Technology
- Location
- Newcastle Upon Tyne, Tyne and Wear, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
support desktops, laptops, and mobile devices. Keep tickets updated and resolved in line with SLAs. Assist with IT projects, rollouts, and system improvements. Skills, Knowledge and Expertise Proven experience in an IT support or service desk role. Strong knowledge of Windows OS, Microsoft 365, and Active Directory. Good understanding … DHCP, VPN, TCP/IP). Familiarity with ITSM tools (ServiceNow, Freshservice, etc.). Excellent troubleshooting and problem-solving skills. Customer-focused with strong communication skills. Belong @ Sumer At Sumer, we know everyone’s journey is different. That’s why we’re committed to fairness, removing barriers and giving people ...