2 of 2 1st Line Support Analyst Jobs in the North West

many queries as possible at first contact. Where needed, youll escalate issues to the relevant internal teams or external partners, working closely with 1st and 2nd line colleagues to share knowledge and continuously improve the service. Our Service Desk supports over 450 Pet Care Centres … front door to IT Identify when issues need escalation and route them to the appropriate internal teams or external partners Collaborate with 1st and 2nd line colleagues to share knowledge, improve ways of working and enhance overall service delivery About You Youll bring hands-on experience from ...

Location & Working Pattern This role is predominantly based at our Handforth, Cheshire office (South Manchester), with some opportunity for hybrid working once fully trained. Youll work a shift-based pattern Monday to Friday, rotating across ...