Maximise the value our customers derive from PortSwigger by building trusted relationships, delivering technical guidance, and driving success at every stage of their journey. PortSwigger is on a mission to secure the web. Trusted by over 16,000 organisations worldwide-including Microsoft, Amazon, and NASA-our cutting-edge security tools empower businesses to identify vulnerabilities, strengthen defences, and … achieve their cybersecurity goals. As we expand into new enterprise markets, we're building our first dedicated Customer Success team to deepen relationships, drive retention, and ensure customers unlock the full value of our products. We're looking for a technically-savvy Customer Success Manager to join this team and help shape its future. … varying technical skill levels, from developers to security teams. Customer Onboarding Develop and execute effective onboarding plans for new customers. Ensure customers understand the valueproposition and can effectively utilize our products. Coordinate training sessions and provide ongoing support to ensure customers are proficient in using our platform. Customer Relationship Management Set clear More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Novacyt Group
responsible for what the product team will build. The Product Manager is a strategic position in any organisation and is responsible for ensuring customers can and do gain value from our products, and understanding and interpreting new ways for us to create value. They ensure we are building the right thing, by really solving the right problem for … the right customer and building the thing right, in order to create value and growth for the business. Key areas of responsibility: Product Management Owning and defining the product vision and strategy for the segment, ensuring that this resonates with users, meets user needs and aligns to the company objectives and priorities. Creating the strategic product … stories Prioritising based on a deep understanding of acceptance and perceived value from the customer Go To Market plans Sales enablement tools Valueproposition and positioning Customer/KOL collaborations to validate and beta test new updates/features Strategic input into business development and key customer accounts to More ❯
in developing and executing a visionary 2-5 year product strategy that aligns with our client's ambitions. What You'll Do: ? Drive market research to uncover trends, customer needs, and competitive insights. ? Develop compelling valuepropositions that resonate with customers and fuel growth. ? Collaborate across engineering, design, and marketing to bring game-changing products to … life. ? Champion the voice of the customer in every product decision. ? Lead go-to-market strategies , ensuring successful product launches and revenue impact. ? Monitor performance metrics to optimize and refine category KPIs. ? Build strong relationships with internal and external stakeholders , shaping partnerships for success. ? Stay ahead of the curve by driving innovation and embracing emerging technologies. What You More ❯
in developing and executing a visionary 2-5 year product strategy that aligns with our client's ambitions. What You'll Do: ? Drive market research to uncover trends, customer needs, and competitive insights. ? Develop compelling valuepropositions that resonate with customers and fuel growth. ? Collaborate across engineering, design, and marketing to bring game-changing products to … life. ? Champion the voice of the customer in every product decision. ? Lead go-to-market strategies , ensuring successful product launches and revenue impact. ? Monitor performance metrics to optimize and refine category KPIs. ? Build strong relationships with internal and external stakeholders , shaping partnerships for success. ? Stay ahead of the curve by driving innovation and embracing emerging technologies. What You More ❯
