independently and manage multiple tasks A genuine interest in IT and eagerness to learn Desirable Skills IT-related qualifications (e.g., CompTIA A+, Microsoft certifications) Experience with ticketing systems (e.g., Freshdesk, Zendesk, ServiceNow) Familiarity with Active Directory and remote support tools Benefits Career development and training opportunities Supportive team environment Flexible working options Pension scheme and other company benefits Ready to More ❯
databases (e.g., SQL Server). Clear, professional communication skills. Ability to manage multiple tasks and prioritise effectively. Nice to Have: Experience with remote support tools and ticketing systems (Zendesk, Freshdesk). Background in security or monitoring software. Familiarity with alarm protocols (CID, SIA), IP communicators, or video integrations. SQL and scripting knowledge (Bash, PowerShell, NodeJS, Python). Why Join Us More ❯
lasting relationships with the customer. Capture feedback and communicate this to out internal teams (Professional Services, Tech team, etc.) Keep records of customer interactions in our customer service portal (Freshdesk). Prepare regular reports Help contribute to the ongoing development of the Customer function define new processes, templates, etc. About you This role is ideal for candidates who have: Proven More ❯
