As we continue to grow, we're looking for a HeadofOperations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued success. As HeadofOperations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational … improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the HeadofOperations/Delivery will serve as the main link between the CCO and the rest of the business, ensuring we improve retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process More ❯
Chester, Cheshire, United Kingdom Hybrid / WFH Options
Clicky
As we continue to grow, we're looking for a HeadofOperations/Delivery to drive operational excellence, ensure efficient project delivery, and optimise our service offering. This is a pivotal new role within the business, shaping how we deliver value to our clients and supporting the agency's continued success. As HeadofOperations, you will be responsible for work delivery, productivity, efficiency, and client retention across the agency. You will own the company schedule, manage capacity across teams, and ensure that client monthly strategic workflows and projects are delivered on time, within scope, and to the highest standard. You will work closely with department heads to identify areas for operational … improvement and develop strategies to enhance service quality. Acting as a central figure in the business, the HeadofOperations/Delivery will serve as the main link between the CCO and the rest of the business, ensuring we improve retention while maintaining levels of profitability. Ultimately, the role will ensure smooth client output process More ❯
Company Description 5 Villages Group was formed in 2023 to leverage the 20 years of experience of its founders across five key sectors: Logistics, Distribution, Manufacturing, Energy, and Technology Services. The company aims to integrate its vast experience to offer comprehensive solutions in these sectors. With a strong focus on innovation and operational excellence, 5 Villages Group is … committed to driving growth and efficiency for its clients. Role Description This is a full-time on-site role for a HeadofOperations located in Kendal. The HeadofOperations will oversee the daily operationsof the company, ensuring operational efficiency and effectiveness. Responsibilities include managing budgets, developing operational strategies, leading … managing teams, and ensuring regulatory compliance. The role also requires close collaboration with other department heads to align operational goals with the company’s objectives. Qualifications Strong skills in Operations Management and Analytical Skills Proven experience in Team Management and Communication Budgeting and Financial Management capabilities Ability to work effectively on-site in Kendal Excellent problem-solving skills Experience More ❯
and growing software company specialising in supply chain risk management platforms. We're in the 'Tech for Good' space, providing online web platforms which are in use by some of the largest organisations across a number of industries including the UK Government and the Automotive industry. Based in central Manchester, NQC offers a supportive working atmosphere within a … diverse team of people. We work on a hybrid model and regularly meet up outside of the office for team socials and company events. This is an opportunity to work on globally recognised technology solutions used by major brands throughout the world and become part of an exciting long term plan for sustainability, and a better future. … About your new role: As part of our growth journey, we are searching for a Headof Service Operations to take charge of the automotive teams here at NQC. The successful candidate will be a natural leader in operational service management, who can liaise with various functions of the business. Working cross-functionally with More ❯
tangible impact on ITC's operations. Key Job Responsibilities Lead the teams responsible for Client Services, Quality Checks, Client resolution and contract loading to oversee the day-to-day operations ensuring processes run smoothly and efficiently. Ensure seamless coordination between operations, sales, customer service, and product teams to optimise workflows, implementing and maintaining operational best practices to deliver … efficiency and customer experience. Responsible for shaping operational systems, processes and skill for business growth and delivery of service proposition. Ensure full compliance with UK and international travel regulations (ATOL, ABTA, GDPR, health & safety). Champion and drive a positive company culture aligned with the ITC's values and vision. This role will be based in the Chester office … is full-time and will be required to work 37.5 hours per week Monday to Friday. Benefits Holiday allowance starting at 25 days plus bank holidays, increasing with length of service. Hybrid and flexible working opportunities. Ongoing training and development including overseas educational trips. Access to discounts and offers on your own holidays. Enhanced family-friendly benefits. We also More ❯