aligning team resources and processes to meet customer and business needs. A key part of the role is mentoring and coaching the team, ensuring performance is driven by clear KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic … approach to customer segmentation, proactive performancemonitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are a dynamic and experienced Customer Success leader with a strong track record of driving customer retention and expansion. You thrive … and mentoring individuals to deliver measurable impact. You combine a data-driven mindset with a customer-centric approach, using insights to refine processes, enhance performance, and shape strategic initiatives. You are confident in defining scalable programs that cater to different customer needs based on ARR, maturity, and journey stage. More ❯
Salford, Greater Manchester, United Kingdom Hybrid / WFH Options
Michael Page
recruiting for a Commercial Analyst role based in Salford Quays. The purpose of this role is to assist the Commercial Manager with trend analysis, performancemonitoring, margin optimisation, pricing analysis & financial support. This is a fantastic opportunity for someone looking for a fast paced and demanding analysis role. … supportive. Description Commercial Analyst duties include: Trend Analysis: Conduct in-depth analysis and provide insights to support data-driven decision-making and business growth. PerformanceMonitoring: Review daily and weekly trading performance, identifying risks and opportunities, and contribute to weekly performance data and commentary. Data Consistency More ❯
Employment Type: Permanent
Salary: £30000 - £37000/annum Hybrid Working + Great Benefits
managing applications using containerisation technologies (Docker, Kubernetes). Experience using and defining version control strategies for the team (e.g., Git). Understanding of system performancemonitoring, performance issue diagnosis, and implementing solutions. Experience using CI/CD pipelines and tools (Jenkins, Bitbucket Pipelines, GitHub Actions) Working knowledge … and eligible to obtain UK security clearance to Security Check (SC) if required. Experience with message queueing solutions (Kafka, SQS), Serverless technologies (Lambda), and monitoring and logging tools (Dynatrace, ELK stack, Splunk). Experience using logging to derive application insights. Consideration of non-functional requirements (security, accessibility and observability More ❯
opportunities to automate release processes to improve efficiency and reliability. Drive the adoption of DevOps principles, CI/CD pipelines, and release automation tools. PerformanceMonitoring & Reporting: Track key release metrics, including deployment success rates and incident resolution times. Provide regular reports on release performance to senior … and resolving issues. Experience in managing budgets and resources effectively. Knowledge of specific technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications More ❯
define product requirements, create user stories, and ensure the successful delivery of features. Participate in agile development processes, including sprint planning and review sessions. PerformanceMonitoring : Monitor product performance and usage metrics. Analyze data to identify opportunities for improvement and drive product enhancements. Compliance & Security : Ensure payment More ❯
quality improvement and the delivery of service excellence Responsible for the design and delivery of Early Careers & Skills education and training programmers Responsible for performancemonitoring and reporting to meet the demands of internal/external quality monitoring and compliance Manage performance in line with set … as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject More ❯
quality improvement and the delivery of service excellence Responsible for the design and delivery of Early Careers & Skills education and training programmers Responsible for performancemonitoring and reporting to meet the demands of internal/external quality monitoring and compliance Manage performance in line with set … as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject More ❯
quality improvement and the delivery of service excellence Responsible for the design and delivery of Early Careers & Skills education and training programmers Responsible for performancemonitoring and reporting to meet the demands of internal/external quality monitoring and compliance Manage performance in line with set … as inclusive as possible. If you have a disability or health condition (for example dyslexia, autism, an anxiety disorder etc.) that may affect your performance in certain assessment types, please speak to your recruiter about potential reasonable adjustments. Please be aware that many roles at BAE Systems are subject More ❯
Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network availability and performance across stores, corporate offices, supply chains, and data centres. You will proactively … mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor vendor adherence to KPIs … and SLAs for service performance, and contribute to service governance processes. Your role will involve collaborating with stakeholders and third parties to optimise service performance and implement Continuous Service Improvement Plans (CSIP). If you have a good working knowledge of network solutions & technologies, such as WAN/ More ❯
Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network availability and performance across stores, corporate offices, supply chains, and data centres. You will proactively … mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor vendor adherence to KPIs … and SLAs for service performance, and contribute to service governance processes. Your role will involve collaborating with stakeholders and third parties to optimise service performance and implement Continuous Service Improvement Plans (CSIP). If you have a good working knowledge of network solutions & technologies, such as WAN/ More ❯
Network Team at Change Approval Boards, providing change management, cutover, and early life support for business and portfolio requests. Your team will ensure the monitoring, identification, and resolution of issues related to network availability and performance across stores, corporate offices, supply chains, and data centres. You will proactively … mitigate risks by reviewing analytics on network metrics using Meraki Dashboards and other network observability toolsets. Additionally, you will oversee the service performance of global network managed services, advocating for regional service teams on continuous improvement initiatives. You will manage risks, issues, and escalations, monitor vendor adherence to KPIs … and SLAs for service performance, and contribute to service governance processes. Your role will involve collaborating with stakeholders and third parties to optimise service performance and implement Continuous Service Improvement Plans (CSIP). If you have a good working knowledge of network solutions & technologies, such as WAN/ More ❯
Altrincham, Cheshire, North West, United Kingdom Hybrid / WFH Options
Cathcart Technology
Building and managing serverless applications on AWS. Working with AWS services like Lambda, DynamoDB, and API Gateway. Front-end development with React and TypeScript. Performancemonitoring and optimization of cloud-based solutions. Why Join? They are a forward-thinking software company that blends cutting-edge technology with Agile More ❯
Experience deploying AI solutions into production environments using AWS/GCP/Azure. Hands-on with MLOps, CI/CD for ML, and model performance monitoring. A background in behavioural biometrics, human-computer interaction, or large-scale sensor/time-series data is a strong plus. A passion for More ❯
Experience deploying AI solutions into production environments using AWS/GCP/Azure. Hands-on with MLOps, CI/CD for ML, and model performance monitoring. A background in behavioural biometrics, human-computer interaction, or large-scale sensor/time-series data is a strong plus. A passion for More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
55 Exec Search
Experience deploying AI solutions into production environments using AWS/GCP/Azure. Hands-on with MLOps, CI/CD for ML, and model performance monitoring. A background in behavioural biometrics, human-computer interaction, or large-scale sensor/time-series data is a strong plus. A passion for More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
55 Exec Search
Experience deploying AI solutions into production environments using AWS/GCP/Azure. Hands-on with MLOps, CI/CD for ML, and model performance monitoring. A background in behavioural biometrics, human-computer interaction, or large-scale sensor/time-series data is a strong plus. A passion for More ❯
Building and managing serverless applications on AWS. Working with AWS services like Lambda, DynamoDB, and API Gateway. Front-end development with React and TypeScript. Performancemonitoring and optimization of cloud-based solutions. Why Join? They are a forward-thinking software company that blends cutting-edge technology with Agile More ❯
Optimisation & PPC Well organised, motivated and friendly An understanding of SEO & PPC principles and best practices is desirable What will your role look like? PerformanceMonitoring & Reporting – Monitor campaign performance and analyse key metrics to meet client business objectives. Conducted regular client meetings, presented campaign results in More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
ALDERLEY PARK RECRUITMENT LTD
expertise with cutting-edge technology to deliver custom-tailored solutions that drive real impact for their customers. They foster a creative, inclusive, and high-performance environment where individuals can thrive and make a tangible difference. The Team This is a fantastic opportunity to join a dynamic Sales team responsible … to address client challenges. Client Relationship Management: Build trusted relationships with key decision-makers, becoming a strategic partner and identifying long-term growth opportunities. PerformanceMonitoring & Reporting: Track sales pipeline, account performance, and client engagement, providing actionable insights to leadership. What Youll Need to Succeed Proven success More ❯
into simple solutions. Extremely methodical with a strong attention to detail. Ability to work to deadlines in a continually changing, reactive environment. Knowledge of performancemonitoring and query tuning. Strong communication skills. Experience working with large and complex datasets is desirable. Commercial experience with BigQuery, SQL Server, Looker More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Charles Simon Associates Ltd
projects, migrations, upgrades, refreshes, architecture and other activities. Carry out regular Disaster Recovery (DR) testing on key systems Ensuring systems maintenance, support, installations, upgrades, performancemonitoring, capacity planning, compute and storage management is carried out with minimum disruption Maintaining documentation and diagrams to describe all systems, networks and More ❯
Manchester Area, United Kingdom Hybrid / WFH Options
bet365
into simple solutions. Extremely methodical with a strong attention to detail. Ability to work to deadlines in a continually changing, reactive environment. Knowledge of performancemonitoring and query tuning. Strong communication skills. Experience working with large and complex datasets is desirable. Commercial experience with BigQuery, SQL Server, Looker More ❯
Manchester, North West, United Kingdom Hybrid / WFH Options
Charles Simon Associates Ltd
projects, migrations, upgrades, refreshes, architecture and other activities. Carry out regular Disaster Recovery (DR) testing on key systems Ensuring systems maintenance, support, installations, upgrades, performancemonitoring, capacity planning, compute and storage management is carried out with minimum disruption Maintaining documentation and diagrams to describe all systems, networks and More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Silverbear Ltd
The success of this directly impacts the CSM's Net Revenue Retention (NRR) goal, which is a culmination of reducing churn and successful upsell. PerformanceMonitoring, Analysis, and Reporting: Track and focus on key customer success metrics, including customer retention rate (CRR), NRR, customer satisfaction (CSAT), net promoter More ❯
Day Responsibilities Your key responsibilities will include Overseeing and coordinating the daily operational activities of the Procurement Support Team, ensuring effective task assignment and performance monitoring. Managing the raising of purchase order requests, license contract renewals, and negotiating quotes from suppliers. Addressing purchasing escalations and providing guidance and support … to team members as needed. Identifying opportunities for cost saving and efficiency improvements, utilizing team resources to achieve these goals. Tracking area performance, resolving issues, and providing feedback on efficiency areas for improvement. Building and maintaining relationships with key suppliers and collaborating with stakeholders across the UK business. Acting More ❯