7 of 7 Proactive Monitoring Jobs in the North West

promptly. Monitor dashboards to ensure tickets are processed and actioned effectively and within SLA. Work under best practices and continuously develop as a team. Proactive monitoring – Identify customer alarms and react to alerts accordingly with the engineering teams. Complete ad-hoc tasks within the Autotask ticketing system, such ...

long-term resolution of recurring issues Participate in an out-of-hours on-call rota to provide incident response coverage and resolution System Maintenance & Monitoring Carry out regular monitoring and health checks of client systems (servers, networks, backups) to ensure they remain operational Implement preventive maintenance plans … Performance Indicators (KPIs) Handle ticket within SLA after being escalated First-time resolution of complex issues Customer satisfaction ratings (CSAT) for escalated tickets resolved Proactive issue identification and resolution rates Accurate time logging against actions on ticket Contribution to knowledge base and training materials Skills, knowledge, competencies that ...

Role Join a large, globally recognised financial services organisation supporting critical banking and payments infrastructure used by millions of customers. This is a proactive monitoring and analysis role (not incident management), focused on identifying issues early and escalating risks before customer impact occurs. What You'll Do Monitor … production changes and extensions Monitor ATM infrastructure and customer sentiment via third-party tools What We're Looking For Experience in a technical analyst, monitoring, or operations role Working knowledge of Windows, Unix/Linux, cloud, and basic networking Confident using technical language and communicating with stakeholders Comfortable working ...

maintain robust ETL/ELT pipelines to ingest, transform, and load data from multiple sources Perform database maintenance activities, including restores, indexing, patching, monitoring, replication, migrations, and performance tuning Maintain and Support SSRS reporting solutions and infrastructure Maintain and Support Power BI datasets, gateways, refresh schedules, and security models ...

strategies: robust self-service portal, knowledge articles and guided workflows that enable end users and first line teams to resolve more without escalation. - Introduce proactive support (monitoring, trend/pattern analysis, automation triggers) to prevent incidents and improve stability. - Build a KCS programme: article lifecycle, quality reviews ...

We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services. This is a senior leadership ...

We are looking for an experienced technology leader to support strategic direction for our technology services, someone who is values driven and supports our mission, people and front-line services. This is a senior leadership ...