23 of 23 Proactive Monitoring Jobs in the North West

incident detection, notifications, triage, and resolution. Key Responsibilities: Pipeline Approach: Adopt a pipeline approach to enable observability of services deployed across multiple environments, balancing monitoring, logging, and tracing based on service classification. Intelligent Alerts: Design and build intelligent alerts using pipelines, onboarding automated runbooks triggered with clear audit/… logs in service management tools like Jira Service Management. Dashboards: Create and maintain dashboards for proactive monitoring of services to help teams resolve incidents quickly. Monitoring Capability: Continuously improve monitoring capabilities to identify key alerts and thresholds for early warnings before services fail. Automation: Enable intelligent … and commercial observability tools (e.g., Prometheus, Grafana, NewRelic). Expertise in cloud environments (e.g., AWS, Azure) and infrastructure as code (IaC) tools like Terraform. Monitoring and Observability: Experience in creating and maintaining dashboards for proactive monitoring of services. Ability to design and build intelligent alerts using pipelines More ❯

Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor More ❯

Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor More ❯

Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor More ❯

What you’ll be doing: Public Cloud Infrastructure Management which involves provisioning, configuration and maintaining various Cloud resources to ensure scalability, reliability and security. Monitoring and Performance Optimisation by implementing monitoring solutions to track performance and identify areas for optimisation to enhance user experience and automate improvements where … possible. System Availability and Reliability by ensuring high availability and data integrity through proactive monitoring, alerting, backups and DR planning and testing. Continuous Improvement by staying updated with the latest Cloud & Infrastructure technologies and continuously evaluating and proposing enhancements to existing systems, services and processes whilst also ensuring More ❯

We are looking for a proactive and customer-focused Apprentice Unified Comms Engineer to strengthen our technical support department. In this role, you will be the first point of contact for internal and external users experiencing technical issues and will provide timely and effective resolutions. Role First point of … IT systems. Escalation: Escalate complex issues to higher level technical teams Troubleshooting: Utilise available tools and knowledge base to troubleshoot common technical issues. System monitoring: Assist with proactive monitoring of critical IT systems and escalate potential issues Training The company may offer a full-time position at More ❯

might arise. Liaise with third party partners, suppliers and other parties when required. Maintain the security, integrity and performance of our systems through regular, proactive monitoring and housekeeping. Keep colleagues informed regarding any issues which arise, take remedial action where necessary, using available tools where applicable. SKILLS, KNOWLEDGE More ❯

as ambassadors for Service Management, they promote ITIL4, DevOps, and SecOps frameworks to balance delivery speed with standardisation and risk reduction. The role involves proactive monitoring of performance, identifying trends, and collaborating with Tribe leaders to address risks and implement improvement initiatives. Regular engagement with Tribe leadership and … ll do Manage a team of Service Assurance Managers across Tribes, ensuring effective training, coaching, and onboarding. Drive continuous enhancement of Service Management by monitoring KPIs and compliance while addressing risks. Act as the primary liaison for business stakeholders and Tribe leadership to promote best practices and secure support. … to secure alignment and support for Service Management practices. Deep understanding of ITIL4, DevOps, SecOps, and IT infrastructure, coupled with strong analytical skills for monitoring service quality, performance metrics, SLAs, and risk management. Adept at planning and communicating process improvements while effectively resolving conflicts and managing challenging conversations. Capable More ❯

and services provided by the organisation. The Support Engineer will also ensure that client solutions maintain operational continuity through fault analysis and by conducting proactive monitoring activities in line with organisational and contractual service level agreements. Main Duties & Responsibilities Work with the equipment, hardware and services supplied and … of outgoing calls to customers. 75% of incoming calls answered per month. Ensure call centre availability unless assigned a specific task. Taking ownership and monitoring escalations through to conclusion, whilst keeping the customer fully informed of the progress. Successful Candidates Will have previous experience in Tech support roles and More ❯

system issues across the MSP product suite. Design and implement electro-mechanical tools and fixtures to support deployed and new products. Develop and implement proactive monitoring tools to measure the safety, reliability, and performance of advanced robotics systems. Develop and implement diagnostic tools to minimize troubleshooting and machine More ❯

training materials and deliver education to clients as and when required Share knowledge, experience and documentation across the team Infrastructure/Component Activities Proactively monitoring endpoints using various tools Provide administration services to admin centres such as Exchange, Teams and SharePoint Develop and implement compliance and configuration policies to More ❯

to ensure seamless and secure data operations, even under high traffic and operational demands. Key Responsibilities Ensure availability, performance, and scalability of systems through proactive monitoring, maintenance, and capacity planning. Respond to system outages and disruptions, analyzing issues and implementing measures to prevent recurrence. Develop tools and scripts More ❯

sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands … to face Check and be ready for disaster recovery or business continuity plans to be brought into action Carry out critical checks that enable proactive action to prevent any significant failure To be successful within this role, our ideal candidate will: Demonstrate a passion and enthusiasm for IT and … internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion Be a diligent personality, with a high attention to More ❯

workflows Oversee the preparation and delivery of management accounts Review bookkeeping and VAT returns prepared by team members Handle client queries and offer tailored, proactive advice Monitor WIP and billing across your own portfolio Build strong, lasting client relationships as their go-to contact Identify opportunities to upsell VFO More ❯

wellbeing. This is some of what you can expect to be doing: • Responding to incoming calls from customers, diagnosing faults and providing timely resolutions • Monitoring the network management system to detect and prevent potential issues • Escalating complex faults to the appropriate teams when necessary • Working within agreed SLAs to More ❯

Company: US3 Consulting About Company: US3 Consulting is a leading European IT recruitment agency dedicated to connecting top tech talent with innovative companies across the continent. With decades of experience and a fresh approach, we specialize in rapid, cost-effective More ❯

provide constructive input to colleagues, identify and act upon own and team training and development needs, provide support to career planning of team members Proactive management of ... More ❯

delivering a first class efficient service IT literate What will your role look like? Efficiently and profitably scheduling and dispatching engineers to customers Proactively monitoring engineer's activity Managing all phone and email messages from customers/engineers/company personnel and processing support tickets accordingly within the agreed More ❯

KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are … empowered to succeed while continuously evolving how Customer Success delivers value. Key Responsibilities TEAM Lead and manage the EMEA CSM team, setting high expectations, monitoring performance, and providing support and challenge as appropriate. Be the figurehead for best practice in Customer Success. Define and deliver the Customer Success Program … deliver a scalable model aligned with customer needs based on ARR, customer maturity, and their stage in the customer journey. Establish KPIs and performance monitoring frameworks that guide CSMs in executing the program effectively. Drive coaching and mentorship within the team to support individual and team development. Design and More ❯

standard operating procedures, network diagrams, and troubleshooting guides Generate and deliver internal and external training materials. Maintain and update internal systems, including ticketing and monitoring platforms Support adherence to industry regulatory standards and company policies Occasionally travel to customer sites or business points of presence within the UK Training … exciting world of technology and launch a rewarding career in networking. You’ll get hands-on experience in all areas of network engineering, from monitoring systems to configuring hardware and supporting customers. As part of your apprenticeship programme you will also have the opportunity to complete specially selected Be More ❯

with Apprenticeship standards and BAE Systems learning delivery models capitalising on ideas and innovation to enhance teaching and learning practice Contributing to the planning, monitoring and evaluation of the curriculum always promoting a positive, meaningful learning culture Preparing and marking assessments as required within the range of programmes providing … Apprentices skills, knowledge and behaviours ensuring rapid progress is made Producing full, considered and timely reports and data on Apprentice progress and further ensuring proactive data monitoring and analysis Participating in Apprentice interviews, enrolment and induction, open days and enrichment activities Participating in the development of an inclusive More ❯

Who we are looking for A Senior Messaging Engineer, who will actively manage, support and develop Unified Communication (UC) technologies across the Business. You will contribute to the engineering and architecture disciplines by utilising your knowledge to plan, build, deploy More ❯

and expedited in accordance with NWS Project Management Procedures which includes understanding and contribution to Business Cases, Lifetime Plan Scope and Detailed Volumes/Monitoring of spoil and aggregates, Project Execution Plans, Quality Plans, Risk Registers, Sourcing strategies, etc. You must have a heavy civils background to be considered … management, temporary works, health and safety risk and general risk management and change and risk management, reporting internally and externally, and project close out. Monitoring and holding the contractor to account in delivery of the scope of work, design, specification, and the agreed Quality Plans. Monitoring the progress … standards and expectations, leading by example and holding the Integrated Project Teams to account. Experience in active involvement in health and safety including inspections, monitoring, reporting, and production of risk assessments. Experience in project management and delivery including planning works and schedule/programme management. Experience in ensuring technical More ❯