incident detection, notifications, triage, and resolution. Key Responsibilities: Pipeline Approach: Adopt a pipeline approach to enable observability of services deployed across multiple environments, balancing monitoring, logging, and tracing based on service classification. Intelligent Alerts: Design and build intelligent alerts using pipelines, onboarding automated runbooks triggered with clear audit/… logs in service management tools like Jira Service Management. Dashboards: Create and maintain dashboards for proactivemonitoring of services to help teams resolve incidents quickly. Monitoring Capability: Continuously improve monitoring capabilities to identify key alerts and thresholds for early warnings before services fail. Automation: Enable intelligent … and commercial observability tools (e.g., Prometheus, Grafana, NewRelic). Expertise in cloud environments (e.g., AWS, Azure) and infrastructure as code (IaC) tools like Terraform. Monitoring and Observability: Experience in creating and maintaining dashboards for proactivemonitoring of services. Ability to design and build intelligent alerts using pipelines More ❯
Chorley, Lancashire, North West, United Kingdom Hybrid / WFH Options
Nextech Group Limited
Follow ITIL-aligned processes for escalation and management of incidents. Participate in an On-Call Rota for out-of-hours incident response. System Maintenance & Monitoring Perform regular system health checks on client infrastructure, including servers, networks, and backups. Implement preventive maintenance plans and updates to minimise downtime. Proactively monitor More ❯
might arise. Liaise with third party partners, suppliers and other parties when required. Maintain the security, integrity and performance of our systems through regular, proactivemonitoring and housekeeping. Keep colleagues informed regarding any issues which arise, take remedial action where necessary, using available tools where applicable. SKILLS, KNOWLEDGE More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Destination Sport
sport. Our new Senior IT Support Engineer will be responsible forensuring the reliable running of the IT systems throughout Destination Sport Group through both proactive and reactive action to Infrastructure, Security & Technical Project Delivery for both the internal IT team and wider Business Stakeholders. This is a varied & hands … to face Check and be ready for disaster recovery or business continuity plans to be brought into action Carry out critical checks that enable proactive action to prevent any significant failure To be successful within this role, our ideal candidate will: Demonstrate a passion and enthusiasm for IT and … internal & external to the business Be able to provide friendly customer serviceto internal & external stakeholders in an often high pressured & fast paced role Be proactive with the ability to multitask and prioritise - ensuring technical requests are see through to completion Be a diligent personality, with a high attention to More ❯
Response team is part of the Enhanced Support Services (ES2) organisation within AWS Support, and is dedicated to offering eligible AWS Enterprise Support customers proactive engagement and incident management to reduce the potential for failure and to accelerate recovery of critical workloads from disruption. We achieve these objectives by … management (including leading calls with internal/external participants) for customer's critical workloads Contribute to Problem Records for customers Conduct continuous real-time proactivemonitoring of customer metrics Prioritize, manage, and own emerging and developing customer issues from start to finish Monitor and manage communications during high More ❯
infrastructure. Ensure compliance with industry standards and regulations (e.g., GDPR, PCI DSS, relevant aviation regulations). Conduct regular security audits and vulnerability assessments. Performance Monitoring and Troubleshooting: Monitor system performance and identify potential bottlenecks. Troubleshoot and resolve infrastructure-related issues. Implement proactivemonitoring and alerting systems. Collaboration More ❯
KPIs and the effective use of tools like Planhat, Salesforce, Sisense, and Asana. Success in this role requires a strategic approach to customer segmentation, proactive performance monitoring, and continuous optimisation of the CS function to deliver value at every stage of the customer journey. About You You are … empowered to succeed while continuously evolving how Customer Success delivers value. Key Responsibilities TEAM Lead and manage the EMEA CSM team, setting high expectations, monitoring performance, and providing support and challenge as appropriate. Be the figurehead for best practice in Customer Success. Define and deliver the Customer Success Program … deliver a scalable model aligned with customer needs based on ARR, customer maturity, and their stage in the customer journey. Establish KPIs and performance monitoring frameworks that guide CSMs in executing the program effectively. Drive coaching and mentorship within the team to support individual and team development. Design and More ❯
of change. Take ownership of incidents and manage through to resolution from point of contact, proactively keeping the customer informed of progress. Responsible for proactive trend analysis to input into Problem Management processes to continue reducing the volume of incidents impacting colleagues. Work collaboratively within your team and across … IT and business to develop strong professional relationships. Strong service focus, looking to increase benefit to internal customers and clients through service excellence. A proactive and structured approach to continuous improvement. A structured approach to problem solving and issue resolution. Excellent organizational and administrative skills. An understanding of the … and/or designing a range of applications. Strong service focus, looking to increase benefit to internal customers and clients through service excellence. A proactive and structured approach to continuous improvement. A structured approach to problem solving and issue resolution. Life at Rathbones We aim to become an employer More ❯
with Apprenticeship standards and BAE Systems learning delivery models capitalising on ideas and innovation to enhance teaching and learning practice Contributing to the planning, monitoring and evaluation of the curriculum always promoting a positive, meaningful learning culture Preparing and marking assessments as required within the range of programmes providing … Apprentices skills, knowledge and behaviours ensuring rapid progress is made Producing full, considered and timely reports and data on Apprentice progress and further ensuring proactive data monitoring and analysis Participating in Apprentice interviews, enrolment and induction, open days and enrichment activities Participating in the development of an inclusive More ❯