Newton-le-Willows, Merseyside, England, United Kingdom
Greenfield I T Recruitment
goals.• User Setup & Daily Operations: Support new user onboarding and participatein the day-to-day activities of a busy IT department. Qualifications & Skills• Printer installs via duplication on a remotedesktop systemSenior IT Support Technician profile• A technical IT qualification or equivalent hands-on experience• Experience of supporting IT within a manufacturing environment• Strong communication and interpersonal skills More ❯
and problem-solving mindset. Willingness to learn and adapt to new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remotedesktop tools and IT Service Management tools. More ❯
through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry out routine configuration and installation of software and hardware. To provide customer service … customer. The IT Service Technician will have the following: Office 365 Admin & Management experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer. Azure Active Directory Maintenance Desktop Support Win10 & MacOS Device Management & Monitoring Solarwinds IOS/iPhone/IPad support and configuration IT Service Desk tools eg FreshService, remotedesktop support Benefits Free Breakfasts More ❯
through and provide solutions where possible, owning the resolution of each customer query. Prioritise incoming queries Answering calls, dealing with email requests, Face to face/at desk support, remote support for teams outside Head Office. Drive service improvements and add value to processes To carry out routine configuration and installation of software and hardware. To provide customer service … customer. The IT Service Technician will have the following: Office 365 Admin & Management experience of the full suite of apps including OneDrive, Exchange, Teams, Yammer. Azure Active Directory Maintenance Desktop Support Win10 & MacOS Device Management & Monitoring Solarwinds IOS/iPhone/IPad support and configuration IT Service Desk tools eg FreshService, remotedesktop support Benefits Free Breakfasts More ❯
St. Helens, Merseyside, North West, United Kingdom Hybrid / WFH Options
Baltic Apprenticeships
Technology is the perfect place to start your journey in IT. Join them as an IT Support Apprentice and gain practical experience across cloud platforms, security systems, networks, and remote support, while working toward a recognised Level 3 qualification. A Typical Day in the Job: Providing technical support to users via phone, email, and remote tools like ISL. … driving licence and DBS check (required for visiting schools and client sites). Desirable: Familiarity with Windows and/or Mac computers. An interest in IT ticketing systems and remotedesktop tools. Experience helping friends, family, or school with tech issues. Basic knowledge of VPNs, Microsoft 365, or Google Workspace. A Grade 5/C in GCSE English … Benefits: £14,722 per annum Monday to Friday, 9:00am - 5:30pm. 28 days holiday (including bank holidays). Company phone and laptop. Travel reimbursement for client visits. Hybrid remote/on-site working. Pension scheme. Ongoing training and development opportunities. Your Training with Baltic Apprenticeships Through Baltic Apprenticeships' Level 3 programme, you'll build a solid foundation in More ❯
To provide end-user technical support via email, telephone, remotedesktop and on-site. To also assist the other members of the IT team in day to day tasks and provide input to meetings and resolution of issues. The individual is required to be customer service-focused with excellent communication skills as well. Role Active directory administration, setting … diagnose technical issues Working both under own initiative and as part of a team to troubleshoot IT issues through our helpdesk system and directly with employees Proactive server and desktop monitoring Daily network monitoring Daily backup monitoring Server support and maintenance task management Server/Desktop OS and hardware installation Provide out of hours support where required Training More ❯