7 of 7 Service Design Jobs in the North West

Product Manager – Service Design experience! We are looking for a Product Manager with a strong focus on end-to-end customer journeys and lifecycle thinking to shape and grow our rewards, perks, and cash-incentive propositions. This role fills a key capability gap: embedding service design … increasing long-term loyalty by delivering meaningful, ongoing value through our rewards ecosystem. Candidates may come from a Product Management, Product Ownership, or Service Design background, provided they bring strong experience in end-to-end journey design, ideally within loyalty, rewards, incentives, fintech, or subscription-based products. ...

Service Assurance Analyst Service Assurance Analyst/Service Design/Service Transition/Service Operations/ITIL V3/ITIL V4/Technology/Infrastructure/PRISM/Digital Operations/Project Delivery 5month contract- extensions likely £400-475 per day – inside IR35 … days per week on-site in Warrington (Northwest), 2 days from home Our client is seeking a Service Assurance Analyst to join their Customer Services Team. The role will support several projects, namely the modern workplace rollout, and a number of other technology maintenance workstreams. You will be able ...

Service Architect Location: Hybrid, 40% onsite - 60% home BARROW IN FURNESS Duration: 26/06/2026 Rate £625 MUST HOLD ACTIVE SC MUST BE PAYE THROUGH UMBRELLA Role Description: The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet … standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies. Key Responsibilities Service Design: Develop service architectures that cover infrastructure, applications, and operational processes. Requirements Analysis: Work with stakeholders to capture functional and non-functional ...

Title: Service Designer Rate: £530 Inside Duration: 6 months Location: Remote with 1 day onsite in Manchester Clearance: BPSS Stages: 2 Stage Key Responsibilities Design and iterate end-to-end services across multiple channels (digital, telephony, face-to-face, correspondence) Apply human-centred design principles to complex … service problems Plan and facilitate service design activities including: Journey mapping Service blueprints Workshops and co-design sessions Work closely with: User Researchers Interaction Designers Content Designers Policy and Operational stakeholders Translate policy intent and business needs into usable, accessible services Identify service risks ...

researchers , supporting progression, performance, and wellbeing Setting standards, ways of working, and best practice across research teams Partnering with senior client stakeholders to influence service and policy decisions Translating complex research into clear, actionable insights that drive delivery Working closely with service designers, product managers, delivery leads … ability to balance quality, pace, and outcomes A genuine passion for inclusive, accessible, and evidence-led services Desirable: Experience working to the UK Government Service Standard and GDS practices Experience leading large-scale discovery and service transformation programmes Background in service design, experience design ...

Service Designer: Contract Role - Hybrid Interviewing now for a Service Designer for an initial 3-month project based in Manchester. We are seeking an experienced Service Designer with a focus on discovery for a digital platform build. Your role as a Service Designer will address … need for a cohesive experience flow between the business and end users. This will include extensive user research, service blueprinting, user journeys and discovery work. You will also facilitate stakeholder workshops and identify key pain points through user centric research, removing inefficiencies, leading to a better customer journey. Type ...

definition of the change management strategy; leading on stakeholder engagement and the delivery of a targeted communications strategy; owning the stakeholder analysis matrix; design and implementing training strategy; developing transition plans in preparation for BAU; defining and managing readiness measure; and triaging post go live support issues. Must Have … Change Management certification (APMG, ACMP/CCMP, Prosci AKDAR, APMG, CMI, etc) Experienced of Electronic Document and Record Management projects (EDRMS), Nice to Have Service Design, Business Transformation Programme Presentation skills Other relevant certification (such as PRINCE2, PMP, APMG, MSP, BCS Business Analysis, etc). As an individual ...