2 of 2 WFM Jobs in the North West

workflows, routing models and exception paths • Design the control framework for finance, KYC, AML, export compliance and audit evidence • Specify the tooling architecture across case management, CCaaS and IVR, WFM, document handling, OCR and RPA and analytics • Build demand and capacity models with forecasting, staffing, shift patterns and seasonality planning • Define SLAs, OLAs, MI, dashboards, cost to serve metrics and More ❯

Graduate Software Developer Role Overview We're seeking a curious, proactive Junior Developer to help extend OCU One, our bespoke workforce-management platform. You'll work shoulder-to-shoulder with senior engineers—writing code, crafting tests and learning how we ship reliable, maintainable software that powers thousands of field activities every day. From your first sprint you'll pick up … . Knowledge of front-end tech (HTML/CSS/JS) or mobile (Flutter) basics. Participation in open-source projects or coding communities. Background in field-service, construction, or workforce management platforms. Experience working on in-house developed platforms or enterprise software What We Value We value our commitment to each other, summed up in our five values, we all More ❯