8 of 8 Customer Experience Jobs in North Yorkshire

and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration … focused on AI-led operational transformation (e.g. predictive analytics, smart routing, anomaly detection) Partner with data science and engineering teams to embed AI into service delivery workflows and client experience journeys Ensure all AI use cases meet compliance, governance, and ethical standards Governance & Compliance Develop and enforce governance frameworks for operational excellence, workflow quality, and data fidelity Align tooling … thrive in ambiguity, influence, and convert complexity into clarity. You lead global teams with empathy and hold yourself and others to the highest standards of execution and integrity. Qualifications & Experience Required Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry Track record of delivering enterprise platform transformations (ServiceNow, Power BI More ❯

data pipeline issues, identifying long-term solutions to recurring challenges. Help grow a strong data culture through technical leadership, training, and cross-team collaboration. Key Requirements: Essential: 3+ years' experience in a Data Engineering role, delivering high-quality, reusable data pipelines. Strong experience working within AWS environments specifically S3, Glue, Lambda, GitHub, and Terraform. Understanding of data governance … multiple priorities in a fast-paced environment, with strong attention to detail. Desirable: Familiarity with AWS Lake Formation and real-time streaming tools (e.g., AWS Kinesis/Firehose). Experience within the transport, travel, or leisure industries. Knowledge of AWS Redshift and traditional data warehousing approaches. Why Join? This is a unique opportunity to join a forward-thinking organisation … investing heavily in its data capability. Youll be part of a growing team at the heart of transformation, contributing to large-scale projects that impact customer experience, operational efficiency, and strategic direction. This role can be based anywhere in the UK with travel to York twice a month. Apply now to be part of a data-driven journey More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines using AWS technologies such as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines usingAWS technologiessuch as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline deployment. Proven … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

and related activities for domestic and commercial customers' new developments. The contract covers all operational activity for both commercial and domestic developer services customers, with an emphasis on improving customer service, and is valued at approximately £95 million over the eight-year period. This is an exciting time to join our business in a period of growth! These roles … will have good verbal and written communication and a passion for continuous professional development. You will also possess an understanding and commitment to health, safety, quality and environmental aspects. Experience working in clean water utilities is essential for this role. What's in it for you We offer a rewarding salary that is tailored to your skills and experience. … an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to work in partnership with leading More ❯

but the reality is we do so much more than that! We explore new technologies, we strive to innovate whilst all along, placing a strong focus around improving the customer experience. Our ambition is that Salford will become the destination of choice for students who will have exceptional levels of employability when they graduate. Our three pillars of Digital … our student campus at MediaCityUK. The culture and ethos of Digital Service is directed towards collaboration with others to enable continual Service improvement and innovative solutions which deliver outstanding customer service. So what will the role involve? The role is designed to develop the Universities Audio Visual technology capabilities, an ideal opportunity for those who like to challenge themselves … production/technology & digital media production. Delivering against SLAs, resolution of Major Incidents/supporting delivery of our ITIL processes. You must demonstrate a genuine interest, enthusiasm and basic experience or relevant training in the wider field of Audio Visual technology. Areas may include; Event production, Teaching Technologies, Integrated System Technology (AV control systems), AV installation, Video Conferencing Systems More ❯

We're looking for a proactive and skilled ICT Operations Technician to join our dynamic ICT team. In this role, you'll play a key part in enhancing the customer experience by supporting and promoting the effective use of ICT across the business. Key Responsibilities: Deliver multiple level support across a wide range of systems and hardware. Promote … the proactive use of ICT to improve business processes and customer satisfaction. Ensure software licensing compliance and maintain accurate records. Provide support and cover for the IT Department as and when needed. Liaise with third-party suppliers and service providers to resolve incidents and fulfill requests. Assist in the planning and implementation of ICT projects. Install, maintain, repair, and … implementing effective solutions. What We're Looking For: Strong technical knowledge across a variety of ICT systems and hardware. Excellent problem-solving skills and a proactive approach to support. Experience working in a multi-tiered support environment. Ability to communicate effectively with both technical and non-technical users. A collaborative team player with a commitment to continuous improvement. Ready More ❯

sales career. Required profile: To succeed in this role you will need to be focused and resilient with a passion for sales and a dedication to providing a great customer experience. Full training is given but some previous sales experience selling SaaS (software as a service) would be advantageous. What we offer: This role is based in our More ❯