1 to 25 of 97 Customer Experience Jobs in Yorkshire

Title: Genesys CX Consultant Req ID: 63593 Job Function: Architecture Solution and Design Posting Start Date: 13/10/2026 Posting End Date: 25/10/2026 Division: UK Business Job Location: GBR Glasgow - Alexndr Bain Hse, GBR Leeds - 1 Sovereign Street, GBR Newcastle - Gosforth TE, GBR-Birmingham … office and 2 days working from home, please only apply if you are comfortable with this arrangement. About the role The Genesys CX Consultant combines technical and operational expertise to help organisations maximise the value of their customer experience technology investments. Working with internal and external stakeholders ...

Hybrid role with two days in the office per week Accountable for ITIL Service Management practices Requires strong experience in ITIL framework and service delivery Focus on continuous improvement and customer experience Commitment to a diverse and inclusive working environment About the job. As part … Working closely with our Service Management provider, senior stakeholders, suppliers and colleagues across the organisation, you'll drive service quality, continuous improvement and excellent customer experience, helping us deliver safe and reliable services. This is a hybrid role, requiring two days per week in the office ...

customers discover, engage with and buy from Croda.You will play a pivotal role in shaping our digital ecosystem, drivinginnovation and helping us create seamless, customer-centric experiences thatsupport business growth. Who We’re Looking For: Strong B2B eCommerce experience, leading digital experience and customer engagement strategies … within complex organisations A deep understanding of user experience, customer journeys, digital marketing and content effectiveness Experience developing digital roadmaps and translating vision into actionable initiatives The ability to influence senior stakeholders and build alignment across diverse teams Knowledge of website technologies, CMS platforms and digital ecosystems ...

within the ITSM platform. Identify recurring incidents and contribute to problem management and root-cause analysis. Support Priority and Major Incident activity when required. Customer Experience Deliver a professional, helpful and consistent customer experience across telephone, portal, email and other support channels. Take ownership of customer issues rather than simply passing tickets between teams. Communicate technical information clearly to both technical and non-technical users. Manage customer expectations effectively, particularly during complex or prolonged incidents. Support the resolution of escalated customer concerns. Team Support & Coaching Act as a senior point of support ...

Inside IR35) Duration: 6 months Overview We're looking for a Business Analyst to join a public sector digital programme focused on improving customer experience. You'll work closely with service teams, stakeholders and delivery colleagues to understand how services work today, find what needs to change, and shape … them. Key Responsibilities Run workshops and interviews with stakeholders and service users to gather and analyse requirements Map current and future state processes and customer journeys Write clear user stories and acceptance criteria and manage the backlog with the Product Owner Spot pain points in the customer experience ...

00am and 7:00pm Are you fluent in German and English and enjoy helping people solve problems? We're looking for a confident and customer-focused Bilingual IT Service Desk Analyst to join the IT support team at Lloyds Banking Group . You don't need years … experience to be successful for this role. If you have strong customer service or contact centre experience, are comfortable speaking to people over the phone, and have a genuine interest in technology, this could be a great opportunity to develop your IT career. You'll be supporting ...

technical ability and aptitude but the passion to lead our wider Technical Designers through the solution and drive to completion. Keeping the customer at the heart of everything they do. You’ll need to have the ability to translate the technical and business perspectives and to lead others. What … communicate confidently with customers. Desirable Skills/Experience HPE Aruba Associate-level certification, with solid working knowledge of Aruba AOS-S and AOS-CX switches, AOS-8 and AOS-10 WLAN, Aruba Central, ClearPass and SD-WAN. Experience working in secure environments, with current Security (SC) clearance. Experience ...

Pattern: Hybrid (3 days per week in the Leeds office) Travel Requirements: Occasional travel as required Security Clearance: Not Required however C entral government Experience strongly preferred About Mastek Mastek Limited is a global provider of enterprise AI, digital, and cloud services, enabling clients to achieve measurable and sustainable … regulated financial services environment. Working closely with business stakeholders, Product Managers, technology teams, and delivery partners, you will help improve services, processes, and customer outcomes while supporting wider organisational objectives. As a Product Analyst, you will contribute to the delivery of value by working on features, components, or parts ...

French & Spanish‐Speaking Associate Customer Success Manager (UK Remote) Full-time When you join Turnitin, you'll be welcomed into a company that is a recognized innovator in global education. For over 25 years, Turnitin has partnered with educators and institutions to develop learning integrity solutions that recognize … Feedback Studio, Clarity, Originality, Gradescope, ExamSoft, Similarity, and iThenticate. Protecting the value of an authentic education is at the heart of who we are. Experience a remote-first culture that empowers you to work with purpose and accountability in a way that best suits you, supported by a comprehensive ...

secure contracts. Building intermate working relationships and trust through effective communication and meeting expectation and deadlines is key. Liaising with customer representatives or vendors and directing other support staff where appropriate will form part of the role. What you’ll be doing We're growing! We currently have vacancies … colleagues within the team through mentoring and leadership providing trustworthy honest feedback. Produce and support polices, functions and configuration builds to allow implementation of customer projects. Complete and own integration testing on new products and services, producing all relevant supporting documentation. Essential Skills External Professional Certification in Security Related ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

including SIX, HSBC, Deutsche Bank and Anthemis, TAINA has spent over a decade building enterprise-grade tax operations technology, helping organisations reduce risk, improve customer experience and transform compliance operations. Today, we are entering our next chapter. We are building what we believe will become the world … global financial ecosystem. As we bring this category-defining platform to market, we are seeking an exceptional Go-To-Market Lead with proven experience launching and scaling AI-native enterprise products. The Opportunity This is not a traditional sales or marketing role. We are looking for an executive-level ...

deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The AWS Data Center Global Services team is looking … data center design standards with a focus on control, automation and electrical power monitoring systems. At Amazon, we're working to be the most customer‐centric company on earth. To get there, we need talented, bright, and driven people. This is your chance to make history by joining ...

secure, scalable and commercially viable AI solutions, embedding AI into existing products and services, and developing new AI-enabled capabilities that improve automation, productivity, customer experience and operational efficiency. You will work across AI, data, architecture, automation, security and governance, taking ideas from initial concept through to production … Create reusable architectures, frameworks, documentation and implementation guidance. Drive internal AI adoption to improve productivity, knowledge management and operational efficiency. Provide technical leadership across customer engagements, workshops, bids and pre-sales activity. Work closely with Product, Engineering, Security, Data, Operations and Commercial teams. Ensure AI solutions meet appropriate security ...

print knowledge Become the in-store print specialist and explain product benefits clearly and confidently Work towards campaign KPIs through helpful, honest and engaging customer conversations Share customer feedback, store insights and complete campaign reporting requirements ARE YOU OUR PERFECT PARTNER? Enthusiastic, approachable and confident starting conversations with … clear communicator who builds positive relationships with store colleagues Proactive, reliable and comfortable working towards KPIs and campaign objectives Retail, sales, promotional or customer-facing experience is desirable, but not essential WHAT YOU CAN EXPECT FROM US £116.96 per day, plus a £25 daily KPI-related bonus Immediate ...

Today we are a fast-growing online retailer backed by over 60 stores across the UK and a busy call centre in Bracknell. Our customer base is over half a million, and our online business accounts for over 70% of sales. We work with major network operators … repair locations, supported by online marketing and B2B relationships. Technology and skilled people power everything we do, and we aim to make every customer touchpoint efficient, engaging and customer focused. The Role As Retail Account Manager, you will build and develop strong, productive relationships with our franchise partners. ...

Senior Data Scientist – Pricing & Machine Learning Contract: Permanent, full-time About Protect Group Protect Group helps businesses improve the customer experience and generate additional revenue through innovative technology. Since 2016, we've grown to support more than 400 partners across 75+ countries, with 12 offices worldwide. … driven technology integrates with online booking and sales platforms, helping businesses across travel, transport, hospitality, events and financial services offer more flexible, customer-friendly experiences. We're an ambitious, collaborative team that values accountability, fresh thinking and people who take ownership. We move quickly, learn from evidence and work ...

by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£63,000 - £69,000) A company car lease/allowance scheme (£500 per month/£6,000 per year, based on full-time employment … highly collaborative. Inspire the squad making sure all team members are invested in the product vision and working as a cohesive team. Take a customer and data-centric approach to decision making communicating clearly with your stakeholders to take them on the journey as your product develops. Show resilience ...

repairing faults, carrying out quality assurance and firmware updates, and providing trusted technical support. This hands-on opportunity is ideal for a methodical, customer-focused problem-solver who takes pride in technical excellence and wants to build their career within an innovative international business. You will need … Repair products to PCB level, where appropriate, or when specified by the supplier, using available service manuals. • Deliver timely specialist product support to the Customer Service team to facilitate a high-level of Customer Service, as facilitated by the Service Coordinator. • Test products to full factory specifications ...

consultancy known for delivering exceptional products and services through technology. We work closely with organisations to help them accelerate value delivery and create outstanding customer experiences. Our purpose is simple: to empower organisations to make a real difference for people, society, and the planet through technology that’s efficient … associate engineers within the team Must-Haves Working knowledge of at least one of Java, Python, NodeJS, or C# Strong hands-on Azure experience Experience with infrastructure-as-code technologies such as Terraform Solid understanding of ITIL practices Experience supporting and operating production systems within ...

LOCATION: York Northern – Be Part of Something Bigger Are you an experienced retail systems professional with a passion for technology, innovation and improving the customer journey? Northern is looking for a Retail Technology Relationship Manager to provide technical leadership across our ticketing, retailing and Pay As You Go (PAYG … shaping and delivering innovative ticketing solutions, including smartcards, contactless payments and digital ticketing, ensuring our systems are reliable, compliant and deliver the best possible experience for our customers. Key responsibilities: Provide technical expertise across retailing, ticketing and PAYG systems. Lead technical assurance, testing and implementation of new systems ...

About the role We’re looking for an experienced Principal UX Designer to join our Experience Design team. This is a senior, hands‐on role combining deep UX expertise, service design thinking and strong visual craft across websites, mobile apps and digital services. You’ll work from the earliest … through discovery, design, delivery and optimisation. You’ll connect digital and non‐digital touchpoints with the people, processes and technology behind them, improving both customer experiences and how businesses operate. Equally comfortable in the detail and leading client workshops, you’ll set the experience direction across multiple projects ...

Elevate the Creator Experience as Our Next Platform | SketchUp Technical Support Analyst! Ready to champion the voice of millions of architects, engineers, and creatives who use the world's premier 3D modeling software? SketchUp is looking for an analytical, customer-centric problem solver to drive advanced technical troubleshooting … What Makes This Role Great: In this role, you will transcend basic troubleshooting by acting as a high-impact Tier 3 technical investigator and customer advocate, directly collaborating with SketchUp developers to solve complex system issues and shape the continuous improvement of tools used by global creators. Key Exciting ...

Title: Engineer Department: Implementations We’re looking for a hands-on, customer-focused Engineer to join our growing Implementations team. If you enjoy travelling, solving technical challenges, working directly with customers and being part of a fast-moving tech company, this could be the perfect role for you. … Engineers, you’ll play a key role in delivering the InVentry experience to customers across the UK. From installing hardware and configuring software to training users on-site, no two days are ever the same. You’ll be part of a supportive, energetic team that takes pride in delivering ...