1 to 25 of 57 Customer Experience Jobs in Yorkshire

stopping by. Let us tell you about some of the key aspects of the Developer Infrastructure Manager role. We offer a competitive salary, circa £60k per annum, dependant on experience A company car lease/allowance scheme Annual incentive related bonus (up to 10% of annual salary) Private health care (self only) Attractive pension scheme (up to 12% company … per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting new opportunity for a Developer Infrastructure Manager to join us in the Customer Experience function and be responsible for transforming our service to large scale developersCould this be you? What we do: Everyone has an idea of what a water company … time to discover opportunities within the water industry. Where you fit in: As our Developer Infrastructure Manager you will lead the water and wastewater teams responsible for delivering exceptional customer experience to large developers, NAVs, and SLPs, external partners who play a pivotal role in infrastructure growth across Yorkshire. You will drive strategic improvements across customer experience More ❯

Partnerships Optimiser Location: Leeds, UK Contract: Permanent, Full-Time Salary: Competitive depending on experience + bonus scheme Includes: Travel to clients, Events & Meetings, Flexible Working hours. Overview Protect Group specialises in enhancing customer experience and generating additional revenue for businesses through their innovative technology solutions. Founded in 2016, the company has rapidly grown to serve over … partners across 75+ countries with a presence in 12 global offices. Protect Group offers a dynamic, AI-driven widget that integrates easily into online booking and sales platforms, providing customer-experience solutions and additional revenue services. This helps businesses boost customer satisfaction and ancillary revenue without significant upfront costs. Protect People are individuals bursting with talent, ambition … driven. Passionate about making a difference and contributing to business growth. Strong ability to use data to tell a persuasive story. Excellent communication and collaboration skills. Preference for statistical experience, SQL and Python experience The Ideal Candidate Possesses the Following Attributes Charismatic and empathic personality Strong relationship-building skills Commercially minded, strategic and forward thinker Strong analytical skills More ❯

years with support from Sponsoring Managers, Graduate Champions, and Mentors, as well as core programme team to support you from the day you make the decision to join us. Customer Experience is at the very heart of how we develop a business that serves a thriving Yorkshire, right for customers, right for the?environment. Where youll fit in … As a Digital UX Graduate, you will: Join our existing Business Insights and Service Planning team, within Customer Experience. Help to modernise our digital capability to help underpin an improved customer journey, and experience. Identify opportunities to remove wastage from our customer contact strategies through the implementation of technologies like Asynchronous messaging. Work closely with key stakeholders … for - A minimum 2:1 Bachelors degree in a relevant subject. An individual with a creative and strategic mindset. Ability to work in a fast paced and highly pressured customer centric environment, building designs that improve the experience we deliver. Full UK driving licence and access to own vehicle Desirable previous experience - Experience in user research More ❯

a strategic, forward-thinking leader who thrives on creating structure, driving innovation, and building high-performing teams. With a passion for operational excellence, you bring a deep understanding of customer service and a knack for unlocking the full potential of tools, technology, and people. You're as comfortable designing a global support model as you are diving into customer … into clarity-delivering a seamless, scalable, and truly exceptional support experience. What you'll be doing (in a nutshell): We are seeking an experienced and forward-thinking Director of Customer Service to elevate our support organisation. You'll drive operational efficiency, implement scalable structures (first, second, and third-line support), and fully unlock the power of our Intercom and … introduce and optimise an outsourced, follow-the-sun support model, ensuring we're ready to support enterprise clients 24/7. Your remit includes leading and developing our internal customer service team, championing automation and AI-led solutions, and building a sub-team focused on quality, tooling, operations, and training. Day-to-day you can expect to: Lead, Structure More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. … Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Essential Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or More ❯

s corporate vision and goals. Develop and maintain product roadmaps in collaboration with the Product Director and senior leadership. Recommend new product opportunities and enhancements to drive growth and customer value. Execution & Delivery Gather and analyse input from customers, stakeholders, and internal teams to shape requirements and features. Own the product backlog, ensuring prioritisation reflects business goals and user … needs. Partner with UX and Design to deliver experiences consistent with our brand identity and customer experience principles. Oversee product and feature launches, ensuring they meet quality standards and timelines. Leadership & People Development Lead cross-functional product teams and coordinate delivery across internal business teams and technical delivery squads. Mentor junior product managers and support their professional development. … Director and initiative stakeholders to define success metrics and establish governance for product performance, cost, risk, and impact reporting. WHAT ARE WE LOOKING FOR IN A CANDIDATE? Essential Proven experience in product management, with exposure to both product development and product design. Experience building and maintaining product roadmaps aligned with business strategy. Knowledge of Scrum and/or More ❯

Company description: Water Utility Company based in Yorkshire region of England. Job description: Customer Vulnerability & Safeguarding Manager Hello! Thanks for stopping by. Let us tell you about some of the key aspects of the Customer Vulnerability & Safeguarding Manager role. We offer a competitive salary up to £60k per annum dependant on experience A company car lease/… week) Work type: ?Permanent. Working full time, 37 hours per week, Monday Friday between a working window of 8:00am-6:00pm. We have an exciting opportunity for a Customer Vulnerability & Safeguarding Manager to join us in the Customer Experience function and be responsible for creating & implementing strategic plans for supporting & safeguarding our vulnerable customers Could this … unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry. Where you fit in: As our Customer Vulnerability & Safeguarding Manager you will create and implement the strategic plan for supporting and safeguarding our vulnerable customers which includes external partnering, development and deployment of internal policy, procedures More ❯

Manchester, Slough, Leeds, Grimsby or Peterborough (Hybrid) Competitive + Bonus + Benefits Permanent full time Customer Services Analyst - 2nd Line, Level 3 **This role can be hybrid and based in any of our client's offices (Heathrow Approach, Peterborough, Manchester or Leeds)** The 2nd Line Customer Support Analyst sits within our dedicated customer support team with our … client. The team works directly with our customers and represents our client by building key relationships, maintaining customer satisfaction and ensuring their loyalty by giving the best experience possible. As a Customer Support Analyst, you will be responsible for supporting customers throughout their journey with IRIS Financials applications, therefore will possess excellent customer service skills and … be passionate about customer experience. The role always requires an outstanding level of support and a high standard of professionalism, as their customers are the backbone of their brand, and they wouldn’t be where they are without them! In this role, you'll play a crucial part in assisting their customers with intricate queries by conducting thorough investigations. More ❯

such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions. … planning and monthly reporting. Monitor and report on performance and applying corrective action strategies as appropriate. Test or adapt RPA applications and supporting hardware to improve workflow, staff and customer experience and patient outcomes. Ensure SLAs are achieved and client expectations are met or exceeded. Build service relationships with clients. Ensure quality and cost-effective services are performed … incidents appropriately lead the learning from such events to ensure that learning is achieved across the RPA team. Person Specification Qualifications Essential Relevant degree or equivalent qualification or significant experience of working at degree level Evidence of continued professional development Blue Prism Cloud practitioner status Additional Blue Prism Certification Desirable Management/leadership qualification or equivalent knowledge at post More ❯

SaaS company supporting clients across the UK and internationally. We’re looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you’ll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we’re looking for: 2–4 years’ account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

SaaS company supporting clients across the UK and internationally. We're looking for an Account Manager to join our collaborative, supportive team and play a key role in driving customer success. What you'll do: Manage a portfolio of a number clients, building trusted, long-term relationships Guide new customers through onboarding and platform adoption Support renewals, upsell opportunities … and cross-selling initiatives Monitor customer satisfaction and resolve support queries promptly Collaborate with Product, Marketing, and Business Development teams Contribute to tender submissions, industry events, and client meetings What we're looking for: 2-4 years' account management experience (SaaS/B2B tech preferred) Excellent communication and customer service skills CRM experience (HubSpot desirable) Highly … organised, proactive, and commercially aware Spanish language skills and construction industry experience are a plus Why join us: Newly created role with the opportunity to shape the customer experience Hybrid working with occasional office attendance and international travel Small, collaborative, and dog-friendly office culture Be part of a growing international business making a real impact Salary More ❯

passion for optimising mobile network performance? We're looking for a Radio Manager to lead our Ericsson North Region optimisation team, ensuring our mobile network delivers the best possible experience for customers. In this critical leadership role, you'll lead a team of 28 skilled radio engineers, driving network improvements across all generations of mobile network technology. You'll … take ownership of network performance, working to national critical metrics and Project Beacon targets, while ensuring smooth delivery of upgrades and new infrastructure. With a strong focus on customer experience , you'll lead initiatives to enhance coverage, speed, and reliability. This includes leading all aspects of demand analysis, capacity planning, network configuration and optimisation, hotspot management, throughput improvements … VIP customer support, and key city performance - all with a laser focus on minimising customer impact. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and More ❯

passion for optimising mobile network performance? We're looking for a Radio Manager to lead our Ericsson North Region optimisation team, ensuring our mobile network delivers the best possible experience for customers. In this critical leadership role, you'll lead a team of 28 skilled radio engineers, driving network improvements across all generations of mobile network technology. You'll … take ownership of network performance, working to national critical metrics and Project Beacon targets, while ensuring smooth delivery of upgrades and new infrastructure. With a strong focus on customer experience , you'll lead initiatives to enhance coverage, speed, and reliability. This includes leading all aspects of demand analysis, capacity planning, network configuration and optimisation, hotspot management, throughput improvements … VIP customer support, and key city performance - all with a laser focus on minimising customer impact. Who we are The UK's fastest broadband network. The nation's best-loved mobile brand. And, one of the UK's biggest companies too. Diverse, high performing teams - jam packed with serious talent. Together, we offer the UK more choice and More ❯

or full description) Responsible for optimising the working practices of the Trust wide technology teams to ensure quality and effective delivery of products and services that are focused on customer experience Accountable for the trust regulatory compliance with all security, cyber and developing organisational policies that support this. In collaboration with the Clinical Services Directorates and Corporate Teams … includes all aspects of human resource and financial management in accordance with organisational human resource policies. Effectively coach, manage and support teams to embed modern working practices Person Specification Experience Essential Significant experience post qualification in a senior management position dealing with strategic, financial and governance issues Extensive experience of the development and operational delivery of Information … Technology at a senior level. Experiencing in managing a large scale, complex Business or IT department, focused on the ongoing transformation of products and services Experience of both Programme and Project Management including a PMO function. Ability to collaborate constructively within Digital Information Services eco system Skills Essential will require the post holder to have specialist training and skills More ❯

proactively identify vulnerabilities Liaise with vendors, escalate issues externally where necessary, and act as point of contact for third-party services. Provide occasional onsite support when required. Deliver excellent customer experience and maintain professional client relationships. The ideal candidate will be: Proven experience (typically 2-4+ years) in a 2nd line support or infrastructure support role … ideally in an MSP environment). Strong technical knowledge of Windows Server (2016/2019/2022), Active Directory, Azure, Microsoft 365, Exchange, SharePoint, Office 365, databases. Network infrastructure experience: LAN/WAN, routing/switching, VPNs, firewalls, WiFi, guest networks, DNS/DHCP. Experience with telephony/VoIP systems, business mobile networks, connectivity services. Good understanding of … cybersecurity best practices, backup & continuity solutions. Excellent analytical, troubleshooting and diagnostic skills. Strong customer service and communication skills Able to work under pressure and meet SLAs Self-motivated, with a willingness to mentor 1st Line engineers and help build a knowledge-rich environment. Desirable Microsoft Certified: Azure Administrator Associate, Modern Desktop Administrator, Messaging Administrator etc. Cisco CCNA/CCNP More ❯

will engage with senior decision-makers to introduce them to the value and benefits of Bulletproof’s products and services. At least 2+ years in B2B sales and prospecting experience is desirable, determination, motivation and a positive attitude is a must. You will be joining a rapidly growing team, who are continually striving to out-perform their previous achievements. … working environment and offer several additional benefits and rewards. Responsibilities: Business-to-business (B2B) lead generation and sales prospecting Balance the reaching of targets with providing best-in-class customer experience & support Outbound cold calling, gathering sales intelligence, handling objections Manage own workload/call backs via KPIs (key performance indicators) Record outbound call history and customers response … in detail Build and maintain a pipeline of opportunity Deal with key decision makers Skills & Experience Required: Confident and professional on the phone Previous experience and working knowledge of LinkedIn and Sales Navigator. Extremely motivated, hungry to hit targets and earn excellent commission Customer-centric approach to sales with a ‘can-do’ attitude Ability to learn new More ❯

will engage with senior decision-makers to introduce them to the value and benefits of Bulletproof’s products and services. At least 2+ years in B2B sales and prospecting experience is desirable, determination, motivation and a positive attitude is a must. You will be joining a rapidly growing team, who are continually striving to out-perform their previous achievements. … working environment and offer several additional benefits and rewards. Responsibilities: Business-to-business (B2B) lead generation and sales prospecting Balance the reaching of targets with providing best-in-class customer experience & support Outbound cold calling, gathering sales intelligence, handling objections Manage own workload/call backs via KPIs (key performance indicators) Record outbound call history and customers response … in detail Build and maintain a pipeline of opportunity Deal with key decision makers Skills & Experience Required: Confident and professional on the phone Previous experience and working knowledge of LinkedIn and Sales Navigator. Extremely motivated, hungry to hit targets and earn excellent commission Customer-centric approach to sales with a ‘can-do’ attitude Ability to learn new More ❯

autonomous systems that revolutionize how businesses operate. What You'll Do Craft Intelligent Agents: Design and develop AI agents that automate complex tasks across diverse business areas : finance, operations, customer experience, and more. Build Multi-Agent Ecosystems: Develop collaborative agents capable of reasoning, planning, and interacting seamlessly with APIs, databases, and human users. Innovate Continuously: Implement advanced memory … regulations (GDPR, financial compliance) and guard against bias, hallucinations, and misuse. What You Bring Technical Mastery: Strong skills in Python, JavaScript, or similar languages. LLM & Agent Expertise: Hands-on experience with LLMs (OpenAI, Anthropic, Mistral) and agent frameworks. Advanced Tools: Familiarity with vector databases, RAG pipelines, prompt engineering, REST APIs, cloud deployment, and containerization (Docker/Kubernetes). Domain … Knowledge: Experience in one or more business domains such as finance, housing, operations, or customer service. Preferred Extras: Degree in Computer Science, AI, Data Science, or related fields. Experience with LangChain, CrewAI, Autogen, MLOps, CI/CD, and enterprise systems like SAP, Oracle, or Salesforce. How You'll Measure Success Number of intelligent agents deployed and adopted. More ❯

company is part of a well-established international group, combining global resources with local expertise to deliver exceptional IT hardware and print supply solutions. With a strong commitment to customer service, efficient logistics, and tailored business support, they are a trusted partner to businesses nationwide. We're seeking an experienced and motivated Sales Account Manager to join a fast … for a driven individual who thrives on achieving results, building strong client relationships, and identifying opportunities for business growth. You'll be responsible for managing and developing an existing customer base, achieving monthly sales targets, and delivering an exceptional level of customer service. Success in this role will depend on your ability to understand your customers' business needs … anticipate their supply requirements, and provide tailored solutions that add real value. Key Responsibilities: Manage and grow an assigned portfolio of customer accounts. Proactively identify new sales opportunities within existing and potential clients. Achieve and exceed monthly sales and margin targets. Develop strong, long-term relationships with key decision-makers. Provide exceptional customer service and product knowledge support. More ❯

industry, is looking for a Finance Change Business Analyst to join their innovative team in Leeds on a temporary basis. If you're passionate about driving change and enhancing customer experiences, this is the opportunity for you! Position Details: Contract Length: 6 monthsSalary: From £69,000 per annumWorking Pattern: Monday to Friday, 9am to 5pm, hybrid working-2 days … based About Our Client: Our client empowers businesses of all sizes to make, take, and manage payments across 146 countries and 135 currencies. They pride themselves on delivering exceptional customer experiences whether online, in-store, or mobile. The Role: As a Finance Change Business Analyst, you'll play a pivotal role within the Balance Sheet Management and Regulatory Reporting … Lab. Your mission will be to understand and optimise the end-to-end customer experience while supporting change initiatives across Finance. You'll collaborate with various stakeholders to ensure that changes align with organisational goals. Key Responsibilities: Support change initiatives, ensuring alignment with organisational objectives. Assess inbound change requests and analyse their impact on applications. Collaborate with business More ❯

across a wide range of devices Work on technology that reaches millions of users globally Collaborate with world-class engineers across Comcast and Sky Build features that directly impact customer experience Be part of a team that values innovation, diversity, and technical excellence What you'll bring Deep extensive experience of Android application development Established and highly … skilled in all aspects of software engineering Strong programming skills in Java and Kotlin Solid understanding of Android architecture patterns and best practices Experience with video streaming protocols (HLS, DASH) Familiarity with ExoPlayer (bonus) Agile development experience with CI/CD pipelines Strong analytical and debugging skills Ability to prioritize and organize effectively Willingness to mentor and collaborate … development of a robust video player that integrates with streaming services, DRM, advertising, emergency alerts, and real-time analytics. Your work will directly impact how users around the world experience video on Android and FireTV devices. The rewards There's one thing people can't stop talking about when it comes to : the perks. Here's a taster: Sky More ❯

About the Role Known internally as a Technical Sales Advisor Renewables, your main focus will be technical support and designs to customers and Wienerberger colleagues. You will ensure the customer experience from training, through to design, support and installation of our systems is both standardised and to the highest standard. This is a field based role where you … Mon to Fri. 9am to 5pm About You You will have a strong technical education/background, such as a Technical degree (or education is related subjects) or good experience in a roofing/electrical related role. You will also have Strong communication skills (written and verbal) Technical support/design experience in renewables (e.g. EasyPV) Knowledge and … driving license and flexibility to travel across the UK & Ireland region regularly Desirable Working knowledge of air source heat pumps Qualified electrician and/or MCS accreditation On site experience in the installation of roofing and/or PV/renewable systems You will be an experienced technical trainer/teach with experience working on/attending construction More ❯

Senior Software Developer - Digital and Customer Experience Location: Leeds - Hybrid (UK-based) Level: Senior/Lead Developer Tech Stack: C# .NET | Azure | Blazor | Modern Front-End | DevOps | AI Tools Salary : Up to 80,000 + Benefits Are you a passionate and experienced developer who wants to make a real impact in an award-winning, innovation-driven environment? WRK … strong focus on UI/UX, with a belief that great design elevates functionality A passion for clean, efficient, and maintainable code An appreciation for Agile and Scrum methodologies Experience mentoring others and leading by example A curiosity for emerging tech like AI development tools (e.g. GitHub Copilot) Most importantly, you thrive in a collaborative environment where fresh thinking More ❯

support STADA UKs digital transformation. Sitting on the UK IT Senior Leadership Team, you will shape how we harness data and AI to enhance decision-making, business performance, and customer experience. This role offers a unique combination of strategic influence and hands-on delivery, providing both leadership and technical depth. The role will involve regular travel to our UK … project delivery. Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. Ensure a high quality of customer care for all colleagues, customers & suppliers, both remotely & face to face. Manage personal workload effectively through strong time management and prioritisation. What We're Looking For Were seeking an … be key considerations in the selection process. The ideal candidate will bring a collaborative mindset, a proactive approach, and a genuine enthusiasm for solving problems and driving innovation. Essential Experience & Qualification Minimum 4 years experience in data architecture, data warehousing, and cloud platforms (e.g. Snowflake, Azure, Databricks). Hands-on expertise with the Microsoft Power Platform, Power Automate More ❯

support STADA UKs digital transformation. Sitting on the UK IT Senior Leadership Team, you will shape how we harness data and AI to enhance decision-making, business performance, and customer experience. This role offers a unique combination of strategic influence and hands-on delivery, providing both leadership and technical depth. The role will involve regular travel to our UK … project delivery. Support IT Helpdesk to manage Automation, Data & Analytics related incidents and requests, ensuring all calls are dealt with within the agreed SLA. Ensure a high quality of customer care for all colleagues, customers & suppliers, both remotely & face to face. Manage personal workload effectively through strong time management and prioritisation. What We're Looking For Were seeking an … be key considerations in the selection process. The ideal candidate will bring a collaborative mindset, a proactive approach, and a genuine enthusiasm for solving problems and driving innovation. Essential Experience & Qualification Minimum 4 years experience in data architecture, data warehousing, and cloud platforms (e.g. Snowflake, Azure, Databricks). Hands-on expertise with the Microsoft Power Platform, Power Automate More ❯