1 to 25 of 41 Customer Experience Jobs in Yorkshire

Customer and AI Insight Analyst Contract : full-time & permanent Location : UK - WFH with travel to United Kingdom sites as required Salary : £30,000 - £33,000 DOE Great Benefits Role Overview The Customer & AI Insights Analyst will play a key role in transforming operational and AI data into meaningful … using Power BI, Microsoft Fabric or similar enterprise analytics platforms. Experience conducting benefits realisation or ROI assessments. Understanding of customer experience (CX) metrics including NPS, CSAT, CES and Voice of Customer. Degree in Business Analytics, Data Science, Mathematics, Economics or a related discipline. Experience working with ...

overseeing 48 localized ecommerce websites, multiple e-procurement platforms, and a globally distributed operations team, you will lead the operational strategy that underpins customer experience, revenue continuity, and digital transformation. Working at the intersection of technology, operations, program governance, vendor management, and customer experience, you will … drive operational excellence while championing innovation, automation, and AI-enabled capabilities.This is a highly visible leadership position with significant influence across Ecommerce, Technology, Marketing, Customer Service Operations, and senior business stakeholders.What's in it for you Lead the operations of a truly global ecommerce platform serving customers across multiple ...

Customer Support Consultant Location: Leeds (hybrid after your probation) Salary: £26,300Do you have experience delivering excellent customer service in an office, retail, hospitality or contact centre environment Are you looking to take the next step in your career and apply your customer service skills … professional, office-based role We're looking for a proactive and customer-focused Customer Support Consultant to join InfoTrack's Customer Support Team in Leeds. In this role, you'll support our clients with managing their online searches, ensuring every enquiry is handled efficiently, professionally, and with ...

Role Claranet’s Strategic Customer Success Managers (SCSM) are responsible for the larger strategic customer relationships of Claranet’s customer base. Strategic Customer Success Managers own the customer experience ensuring the efficient and effective provision of these services to meet their assigned customer’s needs. SCSM’s lead and build strong partnerships with their customers and are able to proactively drive forward customer improvement across all aspects of the customer relationship, engagements, and contract obligations. They will be acutely aware of the P & L for the customers being managed ...

Title: Professional Services Engineer Department: Technical Services/Professional Services Location: Sheffield (with travel to customer sites as required) The Professional Services Engineer is a senior technical specialist responsible for designing, scoping, implementing, and supporting complex IT solutions for clients and internal systems. You will combine technical consultancy, infrastructure … Engineering teams Coordinate technical response and perform root cause analysis Provide clear communication to stakeholders, management, and clients Drive service restoration whilst maintaining excellent customer experience Infrastructure & Internal Systems Support Support design, maintenance, and improvement of company IT infrastructure Assist with technology strategy, security initiatives, and systems optimisation ...

Outside IR35) The Opportunity We're supporting a major UK retail organisation undergoing significant digital transformation across its e-commerce and customer experience platforms. They are looking for an experienced Senior Frontend Engineer to help deliver scalable, high-performance web applications and Progressive Web Apps (PWA) used … customers. You'll work within agile product teams alongside Product Managers, UX Designers, Architects, Backend Engineers and QA specialists to build and enhance customer-facing digital experiences. Key Responsibilities Design, develop and maintain modern frontend applications using React and TypeScript Deliver scalable, maintainable and high-performing web solutions Collaborate ...

Support Engineer Location: York Contract: Full-time We're looking for a proactive and customer-focused IT Support Engineer . This is an excellent opportunity for someone with first and second-line support experience who enjoys solving technical problems, delivering excellent customer service, and wants to develop … operations. You'll play a key role in supporting colleagues across the business, ensuring IT services run smoothly while gaining hands-on experience with projects, system improvements and modern Microsoft technologies. What you'll be doing As an IT Support Engineer, you'll be responsible for providing high-quality ...

Enterprise Information Architecture Closing Date 5 August 2026 We are looking for an experienced Enterprise Architect to lead the technology architecture across Asda's customer-facing digital estate, including Grocery Home Shopping, George.com, Customer platforms. This role is responsible for defining the technology strategy, target architectures and transformation … Home Shopping capabilities to the Ocado platform ecosystem. What You'll Love Define and own the technology strategy and architecture roadmap for eCommerce and Customer platforms. Provide architectural leadership for Asda's Grocery Home Shopping transformation and migration to the Ocado platform. Develop target-state, transition and integration architectures ...

Service Designer (senior) you will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels, for the YBS group. … brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a Fixed Term Contract ...

already invested heavily in AI and automation, completing an extensive discovery and value creation programme that has identified numerous opportunities to improve efficiency, customer experience and operational performance. They are now looking for a hands-on Senior AI Engineer to turn those opportunities into reality. This … successful solutions into production. - Continuously evaluate new AI models, frameworks and tooling to improve solution quality and delivery speed. - Work across functions including operations, customer service, finance, sales and marketing to deliver practical AI applications. - Measure and iterate on solutions to ensure they generate tangible business outcomes. The Person ...

business while proactively generating your own sales opportunities. Working remotely, you'll engage with customers via phone, email and video, delivering product demonstrations, understanding customer needs and recommending the right solutions. You'll work closely with Field Sales, Marketing, Customer Success and Product teams to deliver an exceptional … customer experience from first contact through to onboarding. What You'll Be Doing Managing inbound sales enquiries through to successful close. Generating new business through outbound prospecting and follow-up activity. Delivering engaging online product demonstrations. Building strong relationships with prospective customers. Managing your sales pipeline and forecasting ...

this role will focus on building and improving the core eCommerce capabilities, ensuring scalable, efficient and high-performing solutions that support business growth and customer experience. Responsibilities: Develop, maintain and enhance the Shopify storefront, including custom themes, applications and functionality Customise Shopify themes using Liquid, JavaScript, HTML5 and CSS3 … inventory Troubleshoot and resolve technical issues across Shopify, integrations and supporting systems Use analytics and performance data to identify, prioritise and implement website and customer journey improvements Support the implementation of A/B testing and experimentation initiatives across the website Implement UX and customer journey improvements ...

ability to develop new opportunities and build trusted relationships will directly influence future success. If you enjoy creating new business opportunities, developing long-term customer partnerships and working with a wide range of stakeholders across commercial and residential markets, this Business Development Executive position offers the autonomy, variety … sectors to grow market share. • Building strong relationships with architects, interior designers, contractors, developers and independent merchants. • Managing and developing an existing portfolio of customer accounts while identifying opportunities for further growth. • Securing product specifications on commercial fit-out and interior projects through consultative selling. • Expanding the merchant network ...

S. The role focuses on creating a consistent, modern and scalable digital capability across mobile, web, authentication, APIs, communications and AI-enabled customer journeys. You’ll shape the UK digital technology future-state architecture including simplification of current stacks and convergence of shared platforms while reusing global capabilities where … owned or aligned delivery pods and journey-aligned backlogs to improve pace, accountability and proximity to the business. Outcomes are measured through stronger customer engagement, faster delivery cadence, increased reuse, improved resilience, reduced duplication and clearer business value from digital investment. What you\'ll be doing Set the technology ...

utilities and security, no two days will be the same. If you are commercially driven, enjoy consultative selling and are passionate about delivering exceptional customer experiences, we would love to hear from you. What You'll Be Doing As our IoT & Connectivity Account Manager, you will: Manage and develop … private networking solutions. Prepare commercial proposals, quotations and negotiate profitable agreements. Work closely with our Product, Technical and Operations teams to deliver successful customer implementations. Manage contract renewals and ensure excellent customer retention. Conduct regular customer reviews to identify future growth opportunities. Maintain an accurate sales pipeline ...

Developing cloud-based applications and serverless automations Creating internal tools, dashboards and portals for operational teams Building AI-powered workflows and automation systems Developing customer-facing e-commerce features and web applications Supporting technology projects across both the Batch'd and Vyve brands Creating reporting and business intelligence solutions … multiple platforms Researching and implementing new technologies that improve business performance Key Responsibilities Design, develop and maintain software solutions that improve business efficiency and customer experience Build and maintain API integrations, webhooks and automation workflows Develop cloud-based applications, services and serverless functions Use modern AI-assisted development ...

Developing cloud-based applications and serverless automations Creating internal tools, dashboards and portals for operational teams Building AI-powered workflows and automation systems Developing customer-facing e-commerce features and web applications Supporting technology projects across both the Batch'd and Vyve brands Creating reporting and business intelligence solutions … multiple platforms Researching and implementing new technologies that improve business performance Key Responsibilities Design, develop and maintain software solutions that improve business efficiency and customer experience Build and maintain API integrations, webhooks and automation workflows Develop cloud-based applications, services and serverless functions Use modern AI-assisted development ...

major players across Europe's tyre markets with data-driven decision-making. Fully independent and client-focused, this company helps businesses identify opportunities, enhance customer experience, and boost sales conversion. Due to continued growth, our client is seeking a Junior Python Developer to join their dynamic team. … maintaining data-driven tools and applications. Collaborating with experienced developers to streamline business processes and turn data into actionable insights. Gaining hands-on experience with Python frameworks, SQL databases, and front-end technologies like HTML/CSS. What We're Looking For: At least 6 months of hands ...

Line Service Desk. You'll provide hands-on technical support, take ownership of incidents through to resolution and deliver an exceptional customer experience. Key Responsibilities • Provide 2nd Line deskside support for hardware, software and application issues. • Act as the escalation point for technical incidents from the Service Desk. • Take … Line Support where appropriate. • Keep users informed with regular updates throughout the incident lifecycle. • Build strong relationships with end users and provide excellent customer service. • Support continuous service improvement initiatives and follow ITIL best practice. • Work collaboratively with wider IT teams to ensure outstanding service delivery. Skills & Experience ...

business wants a builder, someone who enjoys creating products and turning ideas into reality. Roughly 70% of the role is product development, building new customer facing features, new games and mechanics, checkout and customer account improvements. It also covers the internal tools and dashboards behind them. Around … Prize Portal. What you will bring Front end. HTML, CSS and JavaScript, with modern frameworks such as React or Vue. Back end. PHP. Solid experience working within an existing PHP codebase is equally welcome, along with APIs, authentication and business logic. Databases. MySQL, database design and query optimisation. Platform. ...

by. Let us tell you about all the great reasons to join us here at Yorkshire Water: We offer a competitive salary, depending on experience £27,052 - £30,024 Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) A Company van Attractive pension scheme … Help to create a thriving Yorkshire thats right for customers and the environment by accurately reading domestic and commercial water meters while delivering excellent customer service. In this role, you will focus on achieving positive outcomes for customers, colleagues and the business, taking ownership to see tasks through ...

diverse portfolio that combines digital innovation, organisational change, performance insight, and communications, building the foundations, capability and culture needed to improve services and transform customer experience through Artificial Intelligence. You will lead high‐performing services that deliver efficient, joined‐up, customer‐focused outcomes and use performance intelligence ...

across the Jet2 business. You will lead a team of data scientists, applying ML, statistics and advanced analytics to unlock commercial value and enhance customer experiences. Based in Leeds with hybrid work, you will partner with stakeholders to identify opportunities, deliver projects from concept to production, and advance data ...

Technology to lead a pivotal directorate, combining digital innovation, organisational change, and performance insight. You will build foundations, capability and culture to transform customer experience through AI and data-driven insight. You will drive joined-up, customer-focused outcomes, turning strategy into action and embedding sustainable change. ...

global digital commerce ecosystem from Leeds, England. You will oversee 48 localized websites, multiple e-procurement platforms, and a distributed operations team, shaping customer experience, revenue continuity and digital transformation. The role requires senior leadership with a strategic mindset, data-driven decision making and a passion for automation ...