1 to 25 of 92 Customer Experience Jobs in Yorkshire

PARP network • Building and nurturing strategic partnerships with location providers • Working with cross-functional teams to ensure seamless network growth • Analyzing performance metrics and driving continuous improvement • Managing complex, customer-impacting projects from conception to completion The ideal candidate combines strategic thinking with operational excellence, possesses strong analytical and relationship-building skills, and thrives in a fast-paced, dynamic … environment. This role offers the opportunity to significantly impact Amazon's delivery infrastructure and shape the future of customer convenience across Central Europe. Join us in transforming the future of the pickup and returns network across Central Europe. Key job responsibilities Working within one of the fastest growing areas of Amazon, you will play a leading role in building … up actions based on that. - To engage with multiple external and internal stakeholders from Account Management, Marketing, Finance, Business planning, Legal and Product Management to ensure the best possible customer experience throughout the complete project life-cycle. - Manage customer-impacting projects through internal and external stakeholders. BASIC QUALIFICATIONS - A degree - Advanced proficiency in written and verbal German More ❯

committed to delivering results, we want to hear from you. Key responsibilities include: Product Strategy & Roadmap Own the roadmap for a key strategic product, ensuring alignment with company strategy, customer needs, and market trends. Translate vision into actionable initiatives, prioritised backlogs, and measurable goals. Evaluate and adjust priorities regularly based on input from stakeholders, customer feedback, and evolving … drive adoption and ROI. Cross-Functional Collaboration Facilitate and lead key Agile ceremonies such as Sprint Planning, Daily Stand-ups, Reviews, and Retrospectives. Act as the voice of the customer and the business in discussions with technical teams, ensuring development efforts meet intended outcomes. Work closely with support and implementation teams to understand customer pain points and opportunities … Assurance Gather input from multiple departments and stakeholders to define detailed product requirements and user stories. Define clear and testable acceptance criteria to ensure all deliverables meet business and customer expectations. Support QA efforts by validating that delivered solutions meet requirements before release. Technical Documentation & Internal Enablement Produce and maintain product specifications, user guides, process diagrams, and internal support More ❯

of defects is a standard operating practice - Develop, implement, or change processes as necessary to allow ADS to scale at an accelerated pace, while managing cost and, without impacting customer experience - Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams - Inspire front line teams to go … risk-taking and advocacy on behalf of product teams. - Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools. - Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations. - Responsible … opportunities are availed of - Foster a work environment that respects and is responsive to the needs of a diverse staff - Achieve site-wide improvements in Operations, Quality, Productivity, Cost, Customer experience and People metrics. - Build partnerships with internal and external teams to collaborate and drive measurable improvements in areas that cause customer pain and data associate frustration. More ❯

am-5.30 pm, Friday 9 am-5 pm) Company Overview: Established in 2006, FluidOne is an award-winning provider of Connected Cloud Solutions with a £110mturnover and focus on customer service, consistently achieving one of the highest Net Promoter Scores (NPS) in the industry, securing 84 for April 2025. Underlying its services is FluidOne's national fibre network, Platform … Rogers (who started the business in 2006), CFO Graham Dickie - the management team is backed by Livingbridge to support their ambitious long-term strategy. AI Strategy: Driving Innovation and Customer Value At the heart of FluidOne's vision is a robust AI strategy designed to empower customers, streamline operations, and deliver next-generation digital services. Sheffield Branch: Highlander Legacy … The Sheffield branch of FluidOne was formerly Highlander, a company with over 20 years of experience delivering IT managed services to local businesses, charities, educational institutions, and national enterprise IT infrastructure projects. More than 85% of customers have remained with the company for five years or longer, reflecting strong client loyalty and satisfaction. Commitment to Community and Simplicity FluidOne More ❯

deliver to our ambitious goals every day. The purpose of this role is to ensure that the business meet's our clients and customers expectations by driving an excellent customer experience through a team who drive the engagement of self-employed couriers. The role is accountable for the performance of a team covering a designated region. The role … the courier network is maximised to maintain and further improve both the Company and third-party contractual standards. You will be accountable for: Responsible for regional performance targets and customer satisfaction through the guiding, coaching and managing of a team of Community Delivery Managers. Influencing the build of and responsible for the delivery and forecast of regional budget and … depot, namely the Depot General Manager, and key stakeholder across the organisation through effective communication skills resulting in high performance in the end to end parcel journey. Accountable for customer complaint escalation management and timely resolution to ensure customer satisfaction through liaising with the Customer Services Team and leadership of Community Delivery Managers. To be successful in More ❯

and service intelligence Serve as a thought leader in AI, workflow automation, and enterprise tooling, ensuring innovation translates into measurable business value Operate as a senior leader within the Customer Operations function, influencing cross-functional priorities and investment decisions Collaborate closely within a global, matrixed structure (Technology, Product, Service Delivery, and Client Success) Platform & Tooling Ownership Own the configuration … focused on AI-led operational transformation (e.g. predictive analytics, smart routing, anomaly detection) Partner with data science and engineering teams to embed AI into service delivery workflows and client experience journeys Ensure all AI use cases meet compliance, governance, and ethical standards Governance & Compliance Develop and enforce governance frameworks for operational excellence, workflow quality, and data fidelity Align tooling … thrive in ambiguity, influence, and convert complexity into clarity. You lead global teams with empathy and hold yourself and others to the highest standards of execution and integrity. Qualifications & Experience Required Proven experience in a senior operational leadership role, ideally within financial services, technology, or a regulated industry Track record of delivering enterprise platform transformations (ServiceNow, Power BI More ❯

Job ID: Amazon EU SARL (UK Branch) - D67 Amazon Transportation Services (ATS) is a rapidly growing, global operation unit, which significantly impacts the customer experience. Within ATS, Amazon Freight Partner is a new program that enables entrepreneurs to start and grow their trucking business alongside Amazon, with exclusive and customized learning, ability to hire from their local communities, and … the way we operate. We are actively seeking a data and technology driven innovator, problem solver, comfortable solving ambiguous problems and focused on delighting our customers. You must have experience and be comfortable working with teams across all levels of the organization on a global scale. Key job responsibilities As Sr. Product Manager you will: •Design, implement and monitor … people are our priority, and we use the expertise of our people to get packages to their destination - quickly, conveniently and sustainably. BASIC QUALIFICATIONS - Bachelor's degree or equivalent - Experience owning/driving roadmap strategy and definition - Experience with end to end product delivery - Experience with feature delivery and tradeoffs of a product - Experience as a More ❯

experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With … be the biggest dedicated parcel delivery company in the UK without amazing people. We're a friendly, ambitious and diverse bunch, united by a passion for delivering the best customer experience. We have great opportunities throughout the business, so take a look to see where you might fit in. We can't wait to hear from you. Free digital More ❯

APAC 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience for … about delivery operations and look around corners for ways to serve customers, we want your help. The APAC 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across APAC, as we continue to expand our operations. The successful candidate will build and maintain strong relationships with … internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The APAC 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. They should be able More ❯

Elevation Recruitment Group are partnering with is a leading importer and distributor of a wide range of products, catering to various industries. With a strong commitment to quality and customer satisfaction, they specialise in sourcing and delivering innovative products to meet their clients' diverse needs. This role is responsible for developing and implementing an ecommerce strategy that improves customer experience, drives sales and increases conversion rates. In this leadership role, you will also be responsible for overseeing the ecommerce team, ensuring that they're working effectively and efficiently. You will be responsible for managing the existing ecommerce website but also leading the strategy to build and implement a brand new ecommerce site from concept to completion. This … new site is a part of their new B2B lead generation strategy Responsibilities: Own and execute the ecommerce strategy to drive revenue, customer acquisition, and retention. Manage the daily trading operation optimising for seamless user experience and high conversion. Develop and lead the promotional trading calendar across key seasons and launches. Oversee PPC campaigns and SEO strategies, working More ❯

DE-AT 3rd Party Network Manager, Hub Pickup and Return Points (PARP) Amazon opened its virtual doors in 1995 and strives to be the world's most customer-centric company, where customers can find and discover anything they might want to buy online. Amazon Hub is growing and we are working to create a world class delivery experience … operations and look around corners for ways to serve customers, we want your help. The DE/AT 3P PARP Network Manager will be responsible for all aspects of customer delivery and network management strategy of 3rd party pickup locations across Germany and Austria, as we continue to expand our operations. The successful candidate will build and maintain strong … relationships with internal and external partners - including last mile carriers, locker operators, technology, supply chain, and customer service. The DE/AT 3P PARP Network Manager must be both analytical and creative, seeking out ways to improve speed, quality and cost. Drive 3rd party network business development including go-to-market strategies, and executing it by delivering strategic projects. More ❯

both in the UK and internationally and looking for a Head of Growth/Head of Paid Media to join the leadership team. About the role Reporting to the Customer Growth Director, you will be a pivotal member of the Leadership Team, responsible for defining and executing the overarching growth and digital marketing strategy. This role demands a strategic … but executional biased leader with a strong data-driven and customer-centric approach, capable of leading and optimising all digital marketing channels, fostering innovation within internal and external teams, and collaborating cross-functionally to enhance the entire customer journey. You will be instrumental in driving customer acquisition, revenue growth, and brand awareness in a fast-paced D2C … performing internal team, championing a culture of continuous testing, learning, and knowledge sharing - and foster the same with relevant external teams/agencies. Data-Driven Decision Making: Leverage analytics, customer insights, and market research to inform strategic direction, identify growth opportunities, and drive iterative improvements. Cross-Functional Collaboration: Collaborate closely with CRM/retention, tech, finance, creative, and brand More ❯

for problem solving on behalf of our customers. In this role you will contribute as part of a transportation network development team in our EU headquarters to help deliver customer packages faster, more reliably, and at a lower cost. Amazon's Supply Chain Managers play a central role in our global business. They keep our complex, international supply chains … working seamlessly and efficiently. You will work closely with multiple stakeholders across Amazon, from Operational teams who are fulfilling customer orders to Retail teams and everything in between. You'll help us optimise our supply chains to make our customer experience even better and our business more energy and cost efficient. You would be a great fit … ATS) and Last Mile (AMZL) perspective and the tactical network planning of new businesses and programs such as AMXL, Warehouse transfers (WHT), Ship with Amazon (SWA), Amazon Freight (AF), Customer returns (C-ret), AMZL undeliverables (Back to FC, B2FC), Box-level placement (BLP), etc. Additionally, TREND manages the scope of middle mile transportation modalities alternative to ground - Air, Sea More ❯

categorisation and site taxonomy for improved navigation and searchability. Merchandising homepage and category banners in line with seasonal and promotional activity. Test promotional codes and pricing to ensure smooth customer experiences across platforms. Collaborate cross-functionally to align on product priorities, promotions, and content strategy. Analyse performance of merchandising and personalisation tools to inform improvements. Support in compiling ecommerce … performance reports and regular trading updates. Monitor competitor activity for pricing, range, and promotional benchmarking. Research and suggest digital tools and technologies (including AI) to improve processes and customer experience. Maintain up-to-date pricing and site content to ensure accuracy at all times. About You At least 1 year of experience in digital marketing or ecommerce, or … a degree. Comfortable using ecommerce platforms or content management systems. Good understanding of merchandising fundamentals and ecommerce best practices. Confident using spreadsheets (Excel or Google Sheets) for data management. Experience working in a fast-paced, multi-site retail or digital environment. Self-starter with strong time management skills and the ability to handle multiple tasks. Analytical mindset with a More ❯

using data and management insights (MI) to improve service delivery. Monitoring and improving performance metrics, including Speed of Service, Next Day, C2C, Collections, Claims/Enquiries, and more. Minimising customer enquiries by enhancing the delivery experience through effective courier engagement and communication. Capacity management - interviewing, selecting, and onboarding couriers to ensure full round coverage. Building sustainable courier coverage … to reduce risk and meet growing delivery demands. Maintaining cost leadership by managing courier fees, ad-hoc payments, and local asset use. Collaborating with delivery units and customer service teams to resolve concerns and improve satisfaction. We are looking for: A valid UK driving licence. Proven experience in coaching, supporting, and motivating individuals or teams. Confident in problem … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

values-led, open, supportive, and inclusive culture. It's important that new team members share our values to ensure alignment from day one. We are looking for people who: Customer focused with a partnership approach Open, honest and transparent Innovative Ethical, trustworthy and caring Our People & Culture We recognize that our people are our greatest asset! We celebrate our … a 1st Line Support Analyst . As the first point of contact for our customers, Support Analysts manage and resolve support queries via phone and email, ensuring a positive customer experience. The role involves understanding customer issues, assisting with system use, and escalating bugs or problems as needed. Ideal candidates possess strong problem-solving skills, excellent communication, and … support environment. Please note that shifts will cover hours between 8am and 6pm (35 hours/week). What you'll be doing to make a difference: Providing excellent customer service with clear communication and empathy. Logging and responding to support queries within SLA guidelines. Investigating and resolving issues. Escalating tickets to higher support levels as necessary. Collaborating with More ❯

insight We are looking for: A degree (BSc/or equivalent) in a numerate subject such as Analysis, Data Science, or Maths with specific analytical qualifications is essential Previous experience as a Data Analyst or similar role is preferred Experience in Databricks would be highly desired but is not required The right candidate will likely only have some … of the following technical skills & experience (listed is our current software solution): ExData visualisation tools (PowerBI) and manipulating data (Python/Excel/VBA/SQL/Databricks/Spark), Analytical models (Python: SciKitLearn, Imblearn, Prophet, XGBoost, ExtraTrees, Kmeans Clustering), Web Scraping (Python: Selenium, Chrome driver, BeautifulSoup) and understanding of Databases (Oracle/SAP Hana/AWS). At … experiences for everyone, everywhere. And we're doing that by offering the most convenient way to send, receive and return parcels without costing the earth. Whether it's a customer sending a present to a friend, a marketplace trader shipping in bulk or a major retailer such as John Lewis, asos or Next, we've got it covered. With More ❯

data pipeline issues, identifying long-term solutions to recurring challenges. Help grow a strong data culture through technical leadership, training, and cross-team collaboration. Key Requirements: Essential: 3+ years' experience in a Data Engineering role, delivering high-quality, reusable data pipelines. Strong experience working within AWS environments specifically S3, Glue, Lambda, GitHub, and Terraform. Understanding of data governance … multiple priorities in a fast-paced environment, with strong attention to detail. Desirable: Familiarity with AWS Lake Formation and real-time streaming tools (e.g., AWS Kinesis/Firehose). Experience within the transport, travel, or leisure industries. Knowledge of AWS Redshift and traditional data warehousing approaches. Why Join? This is a unique opportunity to join a forward-thinking organisation … investing heavily in its data capability. Youll be part of a growing team at the heart of transformation, contributing to large-scale projects that impact customer experience, operational efficiency, and strategic direction. This role can be based anywhere in the UK with travel to York twice a month. Apply now to be part of a data-driven journey More ❯

Project Management team to streamline processes and improve efficiency Coordinate with internal departments, such as sales, finance, and the service channels, to ensure seamless operations and end-to-end customer experience Facilitate clear and consistent communication between internal teams to drive an integrated approach Act as a point of contact for internal project-related queries, redirecting as necessary … Support the operations team with administrative tasks such as data entry, system imports/exports Provide administrative support to other departments or projects Requirements You have 1-2 years experience in Project Management/Exec role or similar You ideally have experience working in an agency environment You understand Paid Search, Paid Social and other service channels You More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines using AWS technologies such as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines usingAWS technologiessuch as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline deployment. Proven … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

upskill data engineers, analysts, and scientists across the business. Promote a strong data culture and engage with stakeholders to maximise the value of data assets. Key Requirements Essential: Demonstrable experience leading the delivery of robust and reusable data pipelines usingAWS technologiessuch as S3, Glue, Lambda, and Lake Formation. Proficiency in Terraform, GitHub, and VS Code for pipeline deployment. Proven … AWS Athena, Quicksight, Sagemaker, Tableau, and Power BI. Excellent communication and stakeholder management skills. Ability to write clear technical documentation and define user stories with appropriate acceptance criteria. Desirable: Experience in real-time data pipelines using AWS Kinesis/Firehose. Industry experience in rail, transport, or similar sectors. Involvement in data governance, literacy, and data ownership initiatives. Strong … Why Join? Be part of a cutting-edge data transformation initiative. Collaborate with AWS engineers on a modern data architecture. Make a tangible impact on revenue, cost savings, and customer experience. Enjoy a supportive, flexible working environment and continuous learning opportunities. If youre a data visionary with the technical expertise and leadership qualities to shape the future of data More ❯

Customer Insights Analyst Up to £45,000 + bonus Hybrid - Leeds (1x day a week) THE CLIENT This is an exciting opportunity for a Customer Insight Analyst to join a industry leading ecommerce organisation. THE ROLE We are seeking a skilled Customer Data Analyst to deliver actionable insights that drive effective customer acquisition, retention, and growth … strategies. In this role, you will design and maintain a scalable Single Customer View (SCV) by integrating CRM, transaction, and engagement data. You will also develop segmentation models based on customer lifecycle stages, engagement intensity, and behavioural patterns to help tailor our marketing and customer experience initiatives. YOUR SKILLS AND EXPERIENCE SQL Data Visualisation NICE More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime prevention, compliance … and risk management across the entire customer lifecycle for our customers. About the Role You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities: Delivering an More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : As an Associate Professional Services Consultant, you will be part of a team that support and deliver the onboarding and on-going customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your … product and industry expertise, you will ensure the best experience for our customers whilst delivery projects in a timely manner. About the Role : You will take new business and dedicated existing clients through the full onboarding process. Helping them to configure their financial crime strategy and advising them on best practice. RiskNarrative operates as a recognised innovative leader in More ❯