19 of 19 1st Line Support Jobs in the North of England

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : 24,000 - 26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯

Job Title : Application Support Analyst - 1st Line Support Location : Shipley, West Yorkshire Salary : £24,000 - £26,000 per annum Job type : Full time - Permanent Job overview: We are seeking a proactive and customer-focused Application Support Analyst to join our 1st Line Support team. You'll … experience. This role offers excellent training, exposure to a wide range of technologies, and opportunities to progress into 2nd line support. Responsibilities: Act as the first line of service for customers, logging and managing tickets from phone calls, emails, and live chat. Resolve 1st line incidents and queries, ensuring timely, accurate, and … customer service mindset and the ability to explain technical concepts clearly. Desirable Skills: 2+ years of experience in customer or technical support within a complex environment. Previous 1st line support and remote troubleshooting experience. MS SQL Server (T-SQL) skills, including: Writing and executing SELECT statements Making database alterations Profiling to identify and More ❯

IT Service Desk Analyst/1st Line Support Analyst A fantastic opportunity has arisen for an IT Service Desk Analyst/1st Line Support Analyst to join our Leeds based law firm on a permanent basis. IT Service Desk Analyst/1st Line Support Analyst … of contact within the IT Service Desk and must have excellent customer service skills, the ability to multi-task and remain calm under pressure. IT Service Desk Analyst/1st Line Support Analyst Key Responsibilities: • Providing a professional and consistent level of Technology support to all staff • Responding to incoming incidents and requests … of reoccurring incidents and potential issues • Keeping customers apprised and updated • Escalating problems to the senior team members and third-party suppliers where necessary IT Service Desk Analyst/1st Line Support Analyst Attributes/Skills: • Experience working within a law firm is highly desirable • Knowledge of Windows 10 and Microsoft Office 365 • Understanding of More ❯

vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, ApplicationsSheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on ExperienceFull Time - Permanent … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company’s software via phone call and email+ Providing an accurate, efficient and customer-focused response+ Escalating issues to 2nd More ❯

vending management systems. We have an exciting opportunity for an SaaS/IT Support Engineer to join our multi-award-winning team. The Role at a Glance: 1st Line IT Support Engineer - Desktop, SaaS, Applications Sheffield (S8)/Hybrid 2 Fixed Days Per Week £25,000 - £28,000 Dependent on Experience Full Time … in EMEA. Role Purpose: Supporting, engaging and managing clients use of our vending management system to make them more profitable and efficient Your Background/Skills: Customer Service, First Line Support, Excellent Communication, Software Testing, Software Support, Client Management. More About Us: We are SB Software . Our vending management software was created right … grow apace, as new clients choose to join up. A typical week as a 1st Line IT Support Engineer: + Effectively responding to first-line support queries from customers using the company s software via phone call and email + Providing an accurate, efficient and customer-focused response + Escalating issues More ❯

1st Line Support Engineer | Sale, Cheshire (Head Office) | £23,809 + Great Benefits Kickstart your IT career with Venom IT – one of the UK’s fastest-growing cloud service providers! Are you passionate about tech and ready to take your first big step into the IT world? Do you thrive on helping people and solving … problems? At Venom IT , we’re on the hunt for a driven and enthusiastic 1st Line Support Engineer to join our award-winning support team in Sale. We’re not your average MSP. We move fast, think big, and deliver exceptional cloud and IT services to a huge range of clients — and we … dental cashback) Gym membership & Reward Gateway discount scheme Length of Service bonuses & development opportunities Onsite parking & great team socials – we celebrate wins, big and small! Key Responsibilities of the 1st Line Support Engineer: Responding to IT helpdesk requests via phone, email, and our ticketing system. Troubleshooting technical issues (user accounts, email, backups, server checks, and More ❯

1st Line IT Support Technician Manchester Initial 4-week contract with potential for extension £120 per day (inside IR35) Our client is currently hiring for a 1st Line IT Support Technician to join a dynamic team supporting a well-established client based in Manchester. This is an excellent opportunity for … someone with strong helpdesk and desktop support experience to make an immediate impact. Key Responsibilities: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Diagnose and resolve hardware, software, and network issues. Support Windows …/11 environments Maintain accurate documentation of support requests and resolutions. Collaborate with other IT team members to ensure smooth operations. Requirements: Previous experience in a 1st Line Support or Desktop Support role. Strong troubleshooting skills across hardware, software, and networking. Experience with PC builds and deployments. Familiarity with Windows OS More ❯

first point of contact in IT support – solving problems and keeping users connected across the globe. Our Client has a requirement for a Service Desk Analyst/1st Line Support , who will be required to work on a short term contract basis until January 2026, full time on site in Reading . Role … Purpose: Provide essential first-line IT support to global end-users via ServiceNow. Ensure efficient incident and request resolution, escalating where needed. Support proactive engagement activities (Tech Bar sessions, Tech Tuesday newsletters). Contribute to improving end-user experience and reducing recurring demand. Job Role Responsibilities: Manage lifecycle of ServiceNow tickets – log, resolve, escalate. … in detail and offer sound advice to both clients and candidates. We actively recruit at all levels and this is a superb opportunity for a Service Desk Analyst/1st Line Support looking for new employment. As part of putting people first, we strive to be an equal opportunities employer and we are always looking More ❯

1st Line IT Support Engineer - 27,000/30,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a 1st line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence Key Responsibilities: Provide desktop and server support Diagnose and resolve technical issues within SLAs Logging technical issues to our IT Helpdesk Escalate IT issues to the Senior IT Engineer where necessary Responsible for monitoring backups and … a salary of 27,000/30,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 1st line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

1st Line IT Support Engineer - £27,000/£30,000 per annum - Hull Principal IT are working with an IT consultancy organisation that are looking for a 1st line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. … the role is site based, 5 days a week (Monday-Friday) and the successful candidate must have a full UK driving licence Key Responsibilities: Provide desktop and server support Diagnose and resolve technical issues within SLAs Logging technical issues to our IT Helpdesk Escalate IT issues to the Senior IT Engineer where necessary Responsible for monitoring backups and … a salary of £27,000/£30,000 per annum, favourable holiday allowance, company contributed pension scheme. How to Apply : If you are interested in hearing more about this 1st line IT support engineer vacancy or interested in applying for the role please email me at or contact Principal IT Directly on LinkedIn. INDGH More ❯

1st Line Support Desktop Engineer - 5 days onsite We are looking for an experienced 1st Line Support Desktop Engineer - 5 days onsite to join our client on a 2 month contract. The role is to apply a pre-provided image onto circa 200 Laptops, helping with user roll-out and More ❯

Job Advertisement: First Line Support Location: Chester (Onsite) Contract Length: 12 Months (Potential for extension) Working Pattern: Full Time Are you ready to kickstart your career in IT within the dynamic Banking & Financial Services industry? Our client is seeking a dedicated First Line Support professional to join their 24/7 Global … Desk. This is an exciting opportunity to provide exceptional support to internal employees and enhance your technical skills in a fast-paced environment. Key Responsibilities: Deliver first line support via voice and chat channels to internal employees, ensuring top-notch client care. Troubleshoot basic issues related to Microsoft applications, including the MS Office suite … Office 365, SharePoint, and Skype. Manage multiple live chats concurrently while maintaining focus on operations and quality metrics. Document tickets clearly for the second line teams to facilitate effective resolution of issues. Collaborate with regional and international partners to deliver best-in-class service. Participate in in-house technical training and receive real-time support from More ❯

Urgent Contractor Needed: 1st/2nd Line IT Support Engineer Location: Harrogate Employment Type: Contract Salary: £12.5 Per Hour Working Pattern: 5 days on site full time About the Role My Client is looking for a proactive and customer-focused IT Support Engineer to join their team. This is a great opportunity for … someone with a passion for technology and a desire to grow within a dynamic IT environment. Skills & Experience Previous experience in a 1st/2nd line IT support role would be advantageous Strong knowledge of Windows 10/11, Microsoft 365, and basic networking Familiarity with Active Directory, Exchange, and remote support tools More ❯

IT Support Technician (Level 1 Onsite Support Agent) Location: Warwick (with travel to London and other UK offices as required) Salary: £30,000 – £35,000 per annum (depending on experience) Benefits: Company car, free breakfast and lunch daily About the Company Universal Business Team (UBT) is a global consulting organisation that partners with over … team means becoming part of a forward-thinking organisation where your work truly makes an impact. About the Role We are seeking a motivated and hands-on IT Support Technician (Level 1 Onsite Support Agent) to join our Community Technology team. This position is ideally suited to a recent university graduate who is passionate about technology … and takes pride in delivering excellent customer service. Based primarily at our Warwick office—with travel to London and other UK sites as required—you will provide first-line technical support to end users, managing a wide range of hardware, software, and network-related issues. You'll be a key part of ensuring our technology runs More ❯

This 1st Line IT Support position is based in York and plays a key role in maintaining and supporting IT systems across multiple locations. The role involves providing technical assistance, managing support tickets, and ensuring that all hardware, software, and network systems are running efficiently. Working within a small digital team, this position … experience in IT operations, diagnostics, and user support. Occasional travel to other UK sites including Slough and Livingston will be required. Role Overview Capture, manage, and complete IT support tickets efficiently. Provide remote and phone-based technical support to users. Research, quote, and order IT hardware and software as required. Maintain and update IT equipment, systems … checks. Perform fault finding and diagnostics across a range of IT systems. Manage user accounts across business applications and platforms. Conduct QA testing of new systems before rollout. Support on-site visits to other branches to maintain systems and ensure reliability. Experience & Skills Required The successful candidate will demonstrate the following: Strong communication skills both written and verbal. More ❯

Job Title: Desktop Support Engineer Location: One site WA5 is postcode Employment Type: Full-Time Salary up to £26k + Benefits Role Purpose: We are looking for a proactive and customer-focused Desktop Support Engineer to join our dynamic team. In this role, you will provide on-site IT hardware and software support across … enjoy solving technical challenges, we'd love to hear from you. Key Responsibilities: Diagnose, repair, and maintain IT hardware including PCs, laptops, printers (local and network), and peripherals. Support basic server, AV, telephony, and network-related tasks as required. Resolve operating system and application incidents in line with customer and manufacturer procedures. Execute IMAC (Install, Move … obtain Government and/or Police Security Clearance (mandatory). Self-motivated with excellent organisational skills. CompTIA A+ certification or equivalent experience. Proficient in OS admin tools, application support, and telephony. Comfortable working at height and performing manual handling tasks. Experience with technical documentation and mentoring is a plus. Why Join Us? Work with a supportive and skilled More ❯

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯

Looking to move away from retail, hospitality or shift work – and build a career that actually gives you long-term stability and flexibility? Cyber Security is one of the fastest-growing industries in the world, and you don’t need More ❯

My global pharmaceutical client based in Cramlington has an urgent requirement for an IT Support Engineers to join on an initial 12 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows … imaging, troubleshooting, hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯