the ability to test, learn and mentor others Understand Systems Thinking and Service Design to mitigate reactive solutions that leads to further technical debt Understand the benefits of measuring change and work with teams to provide reassurance and mitigate behaviouralchange Understand agile and the relationship between agile definitions and automated delivery Be passionate about automating everything More ❯
Are you passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous … Evaluate existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service catalogue experiences Champion behaviouralchange and stakeholder engagement across the business Mentor and guide junior team members in service design best practices Drive automation and service improvement to support Key Skills Required … Exceptional stakeholder management and communication skills Ability to build trust and influence across diverse teams and senior leadership Strong understanding of business change and user behaviour Experience in HR service design or working within HR transformation projects (desirable) Familiarity with ServiceNow or similar service management platforms A people-first mindset focused on relationships, empathy, and driving adoption Central government More ❯
Are you passionate about designing services that truly put users first? Do you thrive on solving complex problems and driving meaningful change across organisations? We're looking for a Lead Service Designer to join a transformative HR programme and help shape a seamless, user-centric digital experience. This will be working with a large central government client, so previous … Evaluate existing contact routes into HR and redesign them for efficiency and clarity Shape a tiered HR service desk model Translate business needs into intuitive service catalogue experiences Champion behaviouralchange and stakeholder engagement across the business Mentor and guide junior team members in service design best practices Drive automation and service improvement to support Key Skills Required … Exceptional stakeholder management and communication skills Ability to build trust and influence across diverse teams and senior leadership Strong understanding of business change and user behaviour Experience in HR service design or working within HR transformation projects (desirable) Familiarity with ServiceNow or similar service management platforms A people-first mindset focused on relationships, empathy, and driving adoption Central government More ❯
Manchester, Lancashire, United Kingdom Hybrid / WFH Options
Manchester Digital
risk. This is a great opportunity for someone who's passionate about changing the way people think about security and enjoys creating inclusive, impactful learning experiences that drive real behavioural change. If that sounds like you, we'd love to hear from you. What you'll do Lead the design, delivery, and evolution of our Information Security & Data Protection … that bring security awareness to life for a wide range of colleagues of all levels of seniority Use data and metrics to evaluate quality of training, measure impact, track behaviouralchange, and continuously improve our approach Collaborate on the development of policies related to training and awareness Support phishing simulation campaigns and analyse results to inform future training More ❯