1st Line Support Engineer
- Hiring Organisation
- Set2Recruit
- Location
- Preston, Lancashire, United Kingdom
- Employment Type
- Permanent
- Salary
- £27000 - £29000/annum
Line engineers. Key Responsibilities Provide 1st line support for client IT issues via phone, email, or ticketing system. Troubleshoot and resolve basic issues with Microsoft 365/Office 365, Windows PCs, laptops, and endpoint devices. Assist with password resets, account management, and software installations. Escalate more complex issues … support, helpdesk, or 1st line support, ideally within an MSP or managed IT environment. Basic knowledge of Windows desktop and server environments. Familiarity with Microsoft 365/Office 365. Good communication and customer service skills. Ability to learn quickly and follow guidance from senior engineers. Desirable Skills Basic understanding ...