26 to 27 of 27 Customer Service Jobs in Northamptonshire

Analyse reports daily to identify trends/issues and follow up with resolution Escalate any trends/issues that fall outside of an acceptable service level to carrier manager Attend and support the carrier manager in carrier, client, and supplier meetings - taking minutes and sending to manager following meetings … Administration and reporting of delivery status', identifying exceptions, and providing details of potential failed deliveries to the customer to reduce WISMO calls and failures to end consumer Design, generate and distribute multiple reports, ensuring the highest level of data accuracy Provide insight for weekly team calls Trailer collection administration … failed and additional requests Be the front-line link between the client customer services and the carriers ensuring excellent communication Own the exceptions reporting and propose improvements and efficiencies in process and procedure Working within deadlines, preparation and circulation of carrier reports and other ad hoc reporting or administrative More ❯

Ordinator At Glide, we're dedicated to providing leading, lightning-fast, and reliable connectivity solutions for students, residential developers, and businesses, supported by exceptional customer service. Glide is already the largest provider of managed internet services in the student accommodation and build-to-rent sectors, and we have a … Work, Life assurance, Quarterly values awards, Holiday buy-back Your role as a Resource Co-Ordinator Glides technology solutions and unwavering focus on customer experience transform the way people live and work, and you will be a critical part of that. A typical day might include: Scheduling each request … optimum engineer is assigned based on location and skills match for the task required. Optimising each engineers time wherever possible. Treating major outages of customer or exchange sites as a priority and rescheduling works around these occurrences. Resourcing all Glide installation requests received from Provisioning, ensuring optimised clustering of More ❯