12 of 12 Process Improvement Jobs in Northern Ireland

leading services across multiple clients. In this role, you will have the chance to get hands on experience with some of the strategic projects across Managed Services; from, robotic process automation, data visualization and advanced data analytics, to system migrations. If you enjoy data analysis and solving complex problems, this is the perfect role to help you kick start … your career. Responsibilities Market Data Administration: Maintain accurate market data inventory across multiple clients, ensuring compliance and transparency. Invoice Management: Process, reconcile, and validate complex market data invoices, supporting cost control and vendor negotiations. Client & Vendor Engagement: Build strong working relationships with clients and vendors, acting as a trusted point of contact for queries and issue resolution. Service Delivery … Ensure all managed services meet agreed SLAs and client expectations, providing timely and accurate reporting. Process Improvement: Identify opportunities for automation and standardization, contributing to continuous improvement initiatives. Documentation: Create and maintain client-specific documentation, workflows, and best practices. Strategic Projects: Participate in projects such as system migrations, RPA implementation, and advanced data analytics to enhance service More ❯

insights. Design and maintain data warehouses, dashboards, and advanced reporting tools. Translate business needs into actionable analytics solutions using modern BI and AI-driven technologies. Continuously identify and implement process improvements in data management and reporting. What We’re Looking For Experience in master data management, governance, and business intelligence. Strong analytical mindset with hands-on experience in BI More ❯

performance and coordination of the shift team, ensuring incidents are resolved efficiently and service levels are consistently met. You’ll serve as the escalation point for major incidents, provide process guidance, and drive continuous improvement across network operations. Key Responsibilities Operations Team Duties Act as the first point of contact for customer-reported faults via phone or email. … all outstanding issues are clearly communicated. Maintain system accuracy and ensure regular updates to customers. Collaborate with third-party providers and carrier management teams to maintain service standards. Drive process improvement initiatives and ensure SLA compliance (targeting 95%+ resolution rate). What We’re Looking For Proven experience leading technical or NOC service teams. Strong ability to More ❯

projects across FDC and Equities Operations Gather and document business requirements; translate them into actionable plans Track progress, manage risks, and communicate updates to senior stakeholders Identify opportunities for process improvement and automation Maintain strong governance, control, and compliance standards What You’ll Bring 3–5 years’ experience in Operations (ideally within banking or financial services) Proven background More ❯

cycle using agile or traditional methodologies. Hands-on experience in RPA tools (UiPath, Blue Prism, Automation Anywhere, or similar) preferred. Strong leadership, communication, and problem-solving abilities. Passion for process improvement and driving transformative change. More ❯

and ability to follow documented instructions Strong data entry skills and experience Proficiency in Microsoft Excel and Word Good communication and interpersonal skills Ability to escalate issues and identify process improvements Experience maintaining data accuracy in SAP Desirable: Experience in Accounts Payable, Accounts Receivable, Customer Services, or Supply Chain FMCG experience Audit-controlled environment experience Knowledge of workflow systems More ❯

and ability to follow documented instructions Strong data entry skills and experience Proficiency in Microsoft Excel and Word Good communication and interpersonal skills Ability to escalate issues and identify process improvements Experience maintaining data accuracy in SAP Desirable: Experience in Accounts Payable, Accounts Receivable, Customer Services, or Supply Chain FMCG experience Audit-controlled environment experience Knowledge of workflow systems More ❯

development (e.g. drivers, firmware, FPGA integration) Solid grasp of software architecture , CI/CD, version control, and testing A technical leader with the ability to mentor others and drive process improvements What so good? Shape next-gen products in space, defence, and high-performance imaging Work in a small, high-visibility team with direct access to leadership Full product More ❯

ownership of critical incidents, coordinating rapid response and clear communication between service teams and technical recovery. Youll help ensure fast, effective resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part More ❯

platforms (Salesforce, Tableau) to automate and optimise sales processes. Performance Management Track and analyse engagement metrics such as contact rates, conversion rates, opportunity creation & conversion. Report insights and recommend process improvements to leadership. Collaborate with sales to determine effective engagement techniques and best practices. Lead regular performance reviews with all key national stakeholders Cross-Functional Collaboration Partner with marketing … committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support More ❯

from start to closure. Verify priorities, determine severity, and escalate where necessary. Coordinate and communicate throughout the incident life cycle. Facilitate conference calls and produce management incident reports. Drive process improvements and assist with service enhancements. What we're looking for: Essential: 2-3 years' experience in high-priority incident management within a multi-client or shared service environment. … us? Competitive salary of £47,000. Opportunity to work on critical incidents in a dynamic environment. Be part of a team that values ownership, communication, and continuous improvement. Interview Process: One-stage interview. Security Requirements: SC eligibility and Access NI check. Ready to take ownership of major incidents and make an impact? Apply now and join Capita's dedicated More ❯

the renewal process. You will work closely with customers, Sales, and Customer Success Managers (CSMs) teams to provide a seamless renewal experience. Key Responsibilities: Own and manage the renewal process for an assigned portfolio of customers. Engage with customers 120 days before their renewal date to discuss contract terms, value realization, and future needs. Prepare and present renewal quotes … in Salesforce to maintain accurate renewal records. Identify and pursue upsell and cross-sell opportunities during the renewal process. Provide feedback to management on trends, challenges, and areas for process improvement. Requirements: Experience in account management, renewals, or customer success in a SaaS or technology environment. Proven ability to manage multiple accounts and prioritize tasks effectively. Strong communication and More ❯