15 of 15 Service Management Jobs in Northern Ireland

Avenue, Belfast Hours: Full-Time (Mon-Fri, 9am-5pm) Pay Rate: £24.45 per hour JOB SUMMARY The Project Manager will take responsibility for the management and delivery of small to medium-sized ICT projects across HSCNI. They will deliver ICT projects to time and budget in line with approved … standards. The Project Manager will work with key stakeholders for each project delivered. They will facilitate transformation and change in relevant service areas. KEY DUTIES/RESPONSIBILITIES Lead and deliver small to medium-sized ICT projects, ensuring delivery on time and within budget. Work collaboratively with stakeholders to develop ...

solution-oriented mindset, with a desire to continuously learn and grow. Clear and empathetic communication skills in English both written and verbal. Familiarity with service management principles, including issue tracking and escalation practices. Desirable Skills Workday certification in Prism, Reporting, HCM, Payroll, or Financials. Professional qualifications or certifications … project management, service management (e.g. ITIL), or consulting. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line … support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service ...

Helpdesk - Customer Service Location: Hillview House, 61 Church Road, Newtownabbey, BT36 7LQ Hours: Monday to Friday, 8am-5pm. Contract: Temporary ongoing Pay: £14.50 per hour, effective from April 2026 Start Date: 05/05/2026 We are seeking four IT Service Desk Analysts to provide first-line … support within a busy, phone-based service desk environment. The role focuses primarily on "log and refer" activity, capturing incidents and service requests, and routing them to the appropriate support teams. You will act as the first point of contact for users, delivering a professional and efficient service ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

holidays, a contributory pension scheme, options to purchase additional leave, and access to healthcare schemes. The role Take a strategic leadership role in the management, development and integration of technology and AI services across the organisation so that they are key enablers of business transformation, innovation and service … customer-facing technology platforms, ensuring effective governance, performance, and continuous improvement. The role will provide relevant input across specialist groups including the Data Management Group and Information Management Group, ensuring robust governance, compliance and insight-driven decision making. The postholder will work closely with the Senior Management ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

ISO27001. Manage and enhance cloud network security, including maintaining solution documentation, administering cybersecurity tools, and applying Zero Trust networking principles. Oversee vulnerability management and remediation, ensuring systems are patched and maintained in line with firm policies, while proactively managing cybersecurity risks. Configure, troubleshoot, and optimise network technologies, including dynamic … e.g., F5 or equivalent). Provide advanced technical support and troubleshooting, including resolution of server edge connectivity issues, while maintaining accurate records within IT Service Management tools. Implement proactive monitoring across systems and services, ensuring reliability, performance, and availability through appropriate tooling and processes. Collaborate with internal teams ...

Line Service Engineer Isio's IT Service Desk team work diligently to support the company's 1,500+ employees across our 10 locations. The 2nd Line Service Desk Engineer will be responsible for dealing with queries and issues across Isios IT systems. To resolve technical issues escalated … office, requiring 4 days a week in the office, and one day per week working from home. What does the role entail? Provide the Service Desk primary point of contact for users on-site at the Belfast office, along with on-site technical support. Support a growing user base ...

technologies AWS, Azure, RedHat, GCP, IBM Cloud Experience of building and implementing CI/CD pipelines Strong working knowledge of Linux Experience using Jira Service Management (JSM) to manage incidents, requests, and change processes Previous experience of Support tools and Service Desks An understanding or experience ...

professional written communication skills able to document issues, investigations, and resolutions accurately Experience working with support or ticketing platforms (e.g. Hubspot, Zendesk, Jira Service Management, Freshdesk) Comfortable working cross-functionally with success, engineering and product teams Organised and self-directed, able to manage a queue of concurrent issues ...

Microsoft SQL environment across on-premise and cloud platforms. What You'll Do Manage and maintain Microsoft SQL Server environments Support database security, access management, patching, backup and recovery processes Deliver database improvements, upgrades, and migration projects Support high availability and disaster recovery solutions Participate in on-call support … major incident management What You'll Bring Strong experience as a SQL Server DBA in a complex enterprise environment Expertise in performance tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL service ...

enterprise networks, strong career progression, shift allowance, and hands-on technical experience within an established operations team. Essential: Previous experience in a NOC, Service Desk, or IT Support environment Strong troubleshooting skills across networking and IT infrastructure Good understanding of networking fundamentals (TCP/IP, routing, switching) Strong communication … customer service skills Ability to work rotating day/night shifts Eligible to obtain security clearance Desirable: CCNA or equivalent networking certification Windows OS and Server support experience Familiarity with ITIL service management environments Experience using network monitoring tools Previous exposure to critical infrastructure or high-availability ...

Microsoft SQL environment across on-premise and cloud platforms. What You'll Do Manage and maintain Microsoft SQL Server environments Support database security, access management, patching, backup and recovery processes Deliver database improvements, upgrades, and migration projects Support high availability and disaster recovery solutions Participate in on-call support … major incident management What You'll Bring Strong experience as a SQL Server DBA in a complex enterprise environment Expertise in performance tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL service ...