24 of 24 Service Management Jobs in Northern Ireland

make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunityAs a Consultant/Senior Service Transformation Consultant within Deloitte Digital, you will be at the heart of transformation, working with outstanding talent to innovate and create exceptional customer experiences. … will support the design and delivery of end-to-end service transformation, always with the customer at the core of our solutions.Examples of the types of work you will deliver are listed below and you should have relevant experience in more than one of the service specific areas ...

services to our partners, staff and clients and fulfil our regulatory obligations across 30+ countries. To ensure that a consistent and standardised IT service is delivered to all offices, IT is managed and led as a global function, enabling all offices to benefit from complete systems integration and economies … systems and providing world-class support across all regions and offices to enable frictionless user experiences. What you will do Reporting to the Global Service Desk Senior Manager, the Senior ITSM Process Support Analyst provides senior-level administration, coordination and reporting support for IT service management (ITSM ...

deeply embedded within our DNA. Invest in us and we'll invest in you!. Job Description Role Summary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared … service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

with strong hands-on experience of AWS, Linux, Docker, GitHub Actions, Jenkins, Puppet and AWS Landing Zone? Someone with excellent leadership, coaching and stakeholder management skills? Someone with experience of cloud and SaaS integration within complex environments? Have you?... Delivered standardised, automated cloud platforms at scale? Designed secure … managing vehicle compliance. Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus ...

deliver those replacement systems ** Joining our department comes with many benefits, including: Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave … owner within formal project governance for a level of major and minor developments to these systems. Work with Digital and Data, Policy, Operations and Service and other Product Managers within an Agile framework to deliver changes where frontend systems meet user needs and support the GDS service manual. ...

00hrs. Early shifts in the local office. Late shifts work from home. Shift Allowance -10% on top of base salary Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It's a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

display and foster them, its deeply embedded within our DNA. Invest in us and well invest in you! Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. Its a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

CIOs, CMIOs, and operational leaders while coordinating cross-functional teams across delivery, engineering, cloud, and support organizations. Your focus will be to ensure reliable service delivery, regulatory compliance, and alignment between contractual commitments and real-world healthcare outcomes.This is not a project management role. It is a strategic … that directly impact patient care, data interoperability, and business continuity.Success in this role requires deep experience in enterprise healthcare IT environments, strong financial and service management skills, and the ability to navigate complex stakeholder landscapes while driving measurable client value.Key ResponsibilitiesOwn the full managed services lifecycle for healthcare ...

display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!Job DescriptionOur ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority … shared service delivery hub, orchestrating all operational workflows, processes, procedures, and tooling. It’s a core delivery component of the Version 1 ASPIRE Managed Services offering that places AI, continuous improvement and business innovation at the heart of everything Version 1 does. With a focus on supporting self-service ...

diverse, ambitious team that celebrates creativity and collaboration. Ready to make your mark? Join us and be part of something bigger. As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services , as well as engaging in relevant client-relationships … people , resources, finances, and reporting while ensuring adherence to robust quality standards including but not limited to ISO20000. You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients. Minimum requirements: Experience working ...

that we can meet all of our clients needs. We are looking to recruit high performing individuals with a proven track record in Programme Management and/or Portfolio/Project Management be part of our leading and growing Technology Consulting business. By joining theTechnology Consulting team … depth and breadth of experience across a range of technology disciplines, utilising industry best practices, processes, resources, tools and accelerators in project and programme management, and vertically integrated governance with our world class technology delivery focussed PMO. This fundamentally underpins the delivery of cost optimised, stable, progressive IT infrastructure ...

depth and breadth of experience across a range of technology disciplines, utilising industry best practices, processes, resources, tools and accelerators in project and programme management, and vertically integrated governance with our world class technology delivery focussed PMO. This fundamentally underpins the delivery of cost optimised, stable, progressive IT infrastructure … delivery and complex systems integrations supporting business growth. Our “Agile in a Box” service offering quickly establishes a delivery model using a combination of EY Accelerators, methodologies and Agile industry frameworks and toolsets enabling accelerated digital adoption as part of wider waterfall programmes & projects.The main services of our Technology ...

diverse, ambitious team that celebrates creativity and collaboration.Ready to make your mark? Join us and be part of something bigger.As a Software Service Manager, you will be responsible for managing the day-to-day delivery of software support services, as well as engaging in relevant client-relationships, across … people, resources, finances, and reporting while ensuring adherence to robust quality standards including but not limited to ISO20000. You will also assist the senior management team with business growth within existing accounts as well as supporting business development activity for potential new clients.Minimum requirements:Experience working in a commercial ...

ability to foster relationships across the firm as well as with our clients.Essential experienceDepending on target grade, proven expirience in working in the Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD … fast paced, challenging, and varied environmentStrong digital transformation experience for tier one clients across multiple industries in an advisory or consultancy capacity.Understanding of Enterprise service management and how ServiceNow plays a fundamental technology enablerDeveloped presentation skills, with ability to be articulate and explain complex technical solutions across ...

Manager, Technical Services FrontlineLocation - Windsor, UKType of Work - OfficeRole OverviewThe Technical Services Frontline Manager leads the frontline team, ensuring exceptional customer service and adherence to service level agreements (SLAs). In addition to managing Tier 1 operations, this role coordinates with other teams to deliver new technologies, process … opportunities for advancementBuild team resilience by promoting a collaborative and supportive environment where employees feel valued, heard, and motivated to growOperational Oversight Oversee daily service desk operations, ensuring requests and incidents are resolved promptly and SLAs are consistently metMonitor ticket queues, call metrics, and customer feedback to ensure high ...

devices, SaaS tools, collaboration platforms, procurement, provisioning, patching, support workflows, and audit evidence.You should be able to resolve operational issues, automate repetitive work, improve service quality, and build secure-by-default IT processes that scale. You’ll also provide occasional hands-on IT support, usually as backup, for escalations … corporate IT work well, safely, and predictably for a remote-first Series C company.Key ResponsibilitiesManage and improve core corporate IT systems, including identity, device management, collaboration tooling, service desk workflows, and SaaS administration.Own and automate Joiner-Mover-Leaver processes across access, identity, devices, asset provisioning, and software licensing.Support ...

generous holiday package; plus the opportunity to buy more, great pension schemes and a number of health and wellbeing initiatives to support you.Our IT Service exists to deliver an excellent service for its users, enabling world-class teaching, learning and research at Newcastle University. We are committed … platforms are resilient, secure, scalable and fit for the future. You will provide technical leadership across infrastructure domains, working closely with technical specialists, service delivery teams, suppliers and senior stakeholders. The Architecture Team sits within the Office of the Chief Technology Officer (OCTO) and works alongside Project Management ...

aligned with the customer’s business outcomes.Key Responsibilities1. Deal & Solution Architecture LeadershipLead the architecture of complex, multi‐tower solutions covering cloud, data, digital engineering, service management, platforms, and application modernization.Translate high‐level business requirements into integrated technical, service, and commercial solution frameworks.Govern solution integrity across technology, delivery … customer discovery sessions, and deep‐dive technical/operational interviews.4. Financial & Commercial ArchitectureShape pricing models including T&M, Fixed Price, Outcome‐based, or Managed Service constructs.Ensure commercial solutions reflect risk‐adjusted costing, transition/run budgets, and margin expectations.Challenge cost inputs, optimise delivery models (onshore/nearshore/offshore ...

cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic … way. Support the development and continual improvement of CI/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood ...

player in implementing highly scalable, secure and cutting-edge, cloud-based solutions. This is a key opportunity to assist in the design, deployment, and management of cloud infrastructure on Azure. You will collaborate with product owners, developers, key stakeholders (at all levels) and data engineers. Your creativity and technical … meet organisation strategies, focusing on scalability, performance and security Create and maintain solution documentation for cloud network securityManage and maintain the firm’s vulnerability management solutions and remediate vulnerabilities in line with the firm’s policies.Ensure that all infrastructure is patched in line with the firm’s patching policy ...

decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Manager, Cyber Compliance, will undertake planning on various Deloitte Technology testing and assessment programs:Performing control assessments, complete the remote/virtual onsite assessments … defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with ...

decision we make and action we take, guiding us to deliver impact how and where it matters most.Connect to your opportunity The IT Risk Management: Manager, Cyber Compliance, will undertake planning on various Deloitte Technology testing and assessment programs:Performing control assessments, complete the remote/virtual onsite assessments … defense (1LoD) remediation plans.Connect to your skills and professional experience QualificationsEssential:Proven experience within an IT risk related role.Good working knowledge of IT Service Management lifecycle and IT controls.Ability to work independently and proactively is essential.Strong management communication, technical and remote collaboration skills are a must with ...

Microsoft SQL environment across on-premise and cloud platforms. What You'll Do Manage and maintain Microsoft SQL Server environments Support database security, access management, patching, backup and recovery processes Deliver database improvements, upgrades, and migration projects Support high availability and disaster recovery solutions Participate in on-call support … major incident management What You'll Bring Strong experience as a MS SQL Server DBA in a complex enterprise environment Expertise in performance tuning, backup/recovery, security, HA/DR and Azure SQL Knowledge of SQL scripting, PowerShell and database administration best practices Experience working within ITIL service ...

that we can meet all of our clients needs.We are looking to recruit high performing individuals with a proven track record in Programme Management and/or Portfolio/Project Management be part of our leading and growing Technology Consulting business. By joining the Technology Consulting team … depth and breadth of experience across a range of technology disciplines, utilising industry best practices, processes, resources, tools and accelerators in project and programme management, and vertically integrated governance with our world class technology delivery focussed PMO. This fundamentally underpins the delivery of cost optimised, stable, progressive IT infrastructure ...