3 of 3 Service Management Jobs in Northern Ireland

technology solutions to accelerate digital transformation through: Cloud, Data & AI (Adatis), Enterprise Applications (Incremental), Workplace Services and Cyber Security & Networking. Values: Open, Bold, Trusted Trusted Partners: Microsoft: Top 3 Service Providers, Azure Expert Status, Fastrack & Inner Circle Partner HPE: Platinum Partner - FY23 UK&I Solution Provider of the Year Palo Alto & Crowdstrike: part of our NextDefense Cyber Security Portfolio … Fortinet: Elite VIP Program - one of only 2 in the UK AWS: Advanced Solution & Managed Service Provider Program Job Description Service Architect - Remote, UK - All UK Addresses Considered Main purpose of the job The main purpose of a Telefónica Tech Service Architect will: support service design elements of sales, pre-sales, bid opportunities, service implementation … and service opportunities aligning with Telefónica Techs strategic delivery of Policing services act as the primary service design & architecture interface between the customer and Telefónica Tech. work closely with service delivery and project teams on all new projects and services to be delivered, providing guidance, direction and advice on service architecture and delivery. act as a More ❯

leadership and communication skills. You will manage a growing delivery team, collaborate with multiple sub-contractors and partners, and work closely with the client to continue delivering an outstanding service that supports teaching and learning for their users. Requirements: Strong technical knowledge of Windows/Linux servers, networking, virtualisation (VMware/Hyper-V), cloud platforms (Azure/AWS), identity … applications. Proven experience in IT support, with demonstrable work in a 3rd line or senior technical role. 3rd-level qualification in IT or Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of More ❯

Microsoft 365 suite). Troubleshoot network connectivity issues (LAN, Wi-Fi, VPN). Manage user accounts, permissions, and password resets. Log, track, and manage support tickets using our IT service management system, Escalate complex or unresolved issues to senior IT staff or third-party vendors when necessary. Assist with the deployment of new hardware and software. Contribute to More ❯