8 of 8 Customer Service Jobs in Northumberland

Support internal users with application-related queries and system access. Monitor and maintain network performance and security. Perform regular system backups and disaster recovery tests. Maintain accurate records of service requests, installations, and configurations. Assist with the management of servers, cloud services, and user accounts. Ensure compliance with company IT policies and procedures. Participate in after-hours support on … Strong knowledge of Windows operating systems. Strong knowledge of Microsoft Office 365, Active Directory. Strong understanding of networking concepts (TCP/IP, DNS, DHCP, etc.). Good communication and customer service skills. Ability to work independently and manage time effectively. Willingness to learn and adapt to new technologies. Preferred Proficiency (Optional): Experience with cloud platforms (Azure/Entra More ❯

MCSA/MD-100/MD-101, or Cisco CCNA) or equivalent experience. Experience supporting Windows 10, Windows Server, and Active Directory environments. Strong knowledge of ITIL practices and service management. Proven customer service and communication skills. Ability to prioritise tasks and manage time effectively under pressure. Desirable Experience: Previous experience working in pharmaceutical, biotech, or laboratory More ❯

troubleshoot network equipment, servers, and wireless systems, ensuring that customers receive exceptional service. This is a fantastic opportunity to directly support our customers, manage installations, and deliver high-quality service to businesses across a range of sectors. What's in It for You? A dynamic, varied role : No two days will be the same. From troubleshooting complex network issues … to our customers. Your key responsibilities will include: Installation & Configuration : Provide installation and configuration services for a wide range of ICT solutions, including network infrastructure, servers, and telephony services. Customer Support : Ensure a high-quality customer experience in relation to the installation or maintenance of IT and telephony services. Team Collaboration : Liaise with project management teams, 3rd Line … Engineers, and Service Desk Engineers to ensure smooth operations and delivery of projects. Documentation & Reporting : Audit and document client infrastructure, providing accurate updates to case management and field services tools. Troubleshooting & Maintenance : Assist with troubleshooting network equipment and resolving issues for both small and large projects. What You'll Need Experience : Prior experience in IT or Telecom Support or More ❯

a dynamic and growing team in Cramlington. This role is ideal for a self-driven and highly motivated individual with a passion for troubleshooting, digital technology, and providing exceptional customer support. You will be responsible for offering technical assistance on a range of digital assisted living and connected care solutions, ensuring that customers receive prompt and effective support. Key … support to customers, responding to enquiries and resolving issues efficiently. Offer expert advice and guidance on digital and connected care solutions to both new and existing clients. Ensure all customer queries are handled within service level agreements (SLAs). Assist Field Engineers and external partners with troubleshooting and problem-solving. Diagnose and resolve technical faults, escalating complex issues … for quality assurance and reporting. Work collaboratively within the Technical Support Team to meet departmental objectives. Key Skills & Experience Previous experience in a technical support role is essential. Strong customer service skills, with a professional telephone manner, confidence, and patience. Excellent written and verbal communication skills. Ability to work effectively under pressure, responding to critical situations promptly. Strong More ❯

to join their team to support their ongoing success in delivering high-quality solutions to their clients. This role will primarily focus on preparing detailed technical proposals, handling inbound customer inquiries, and ensuring client needs are met effectively. If you have a strong technical understanding, excellent customer service skills, and the ability to work with both technical … and non-technical teams, we'd love to hear from you! Key Responsibilities: Manage inbound customer calls and inquiries, providing timely and accurate information Analyze customer needs and recommend suitable solutions by reviewing project specifications and site drawings Collaborate with internal departments to gather necessary information and ensure client requirements are met Prepare detailed technical proposals and quotations … non-technical audiences Strong organizational skills with the ability to manage multiple projects and deadlines Proficiency with technical drawing software (SolidWorks preferred or equivalent experience with similar systems) A customer-focused mindset with the ability to build and maintain strong client relationships Willingness to travel occasionally for customer visits and industry events About You: You're technically minded More ❯

Exclusive discount on Tastecard - dine out with up to 50% off total food bill Free criminal record checks Pension Scheme with Nest Flexible working patterns Cycle to work scheme Service recognition Training support and development opportunities Employee Assistance Programme Wellbeing support Discounted gym membership Benefits require completion of a 12-week probationary period before they can be accessed. Benefit … the following skills and values: Caring nature Strong communication skills Ability to work as part of a team and individually Flexibility and adaptability to residents' needs Experience in catering service in a similar environment is desirable but not essential Delivering prepared food from the kitchen to dining areas and serving meals in a friendly manner Ensuring refreshments are always … available Setting up tables, tidying work areas, and preparing food areas for next service to maintain hygiene standards Experience Experience working in a busy restaurant, hospitality, or catering environment Good communication and customer service skills to serve visitors and elderly residents effectively Team player, self-motivated, proactive, and flexible If you want to use your care experience More ❯

Interim Service Delivery Manager Immediate starts available Role until January 2026 Up to £45,000 per annum (pro-rata) Alnwick, Newcastle, Amble, Whitley Bay A Northeast based global leader in environmental and engineering solutions, are committed to delivering cutting-edge, sustainable energy technology while providing exceptional service and long-term value to their clients. Due to continued growth … they are looking for a proactive and organized Service Delivery Manager on an interim basis. This role will run until January 2026, you will play a key role in supporting field engineers with both maintenance and project operations. If this sounds like you, please read on.. Benefits Fixed term contract Very well-established business Training Growing business Interesting work … The Role of Service Delivery Manager Field Engineer Support - Ensure engineers have the necessary resources, tools, and information to carry out maintenance and project work efficiently. Maintenance Coordination - Oversee planned maintenance schedules for CHP units, ground source heat pumps,and air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management - Act as the first point of contact More ❯

Zenith People are looking to recruit a Service Delivery Manager to play a key role in supporting field engineers with both maintenance and project operations. This role will involve coordinating planned maintenance schedules, managing breakdown responses, sourcing essential parts, and liaising with clients to ensure efficient service delivery. You will join a rapidly growing company delivering cutting-edge … air source heat pumps, ensuring timely servicing and system reliability. Breakdown Management Act as the first point of contact for urgent repairs, coordinating rapid response efforts and ensuring excellent customer service. Parts Procurement Source and manage the inventory of essential components, working with suppliers to secure cost-effective and timely deliveries. Client Liaison Communicate with clients to schedule maintenance … provide updates on ongoing work, and maintain strong customer relationships. Project Support Assist in the planning and execution of low-carbon energy projects, ensuring smooth operations from design to implementation. Operational Efficiency Identify and implement process improvements to enhance efficiency, reduce downtime, and optimize service quality. Key Skills & Experience Experience in operations support, engineering coordination, or maintenance planning More ❯