5 of 5 Customer Service Jobs in Northwich

a Helpdesk Administrator, you will be the first point of contact for incoming maintenance enquiries, assisting engineers, clients, and contractors by phone and email. Youll work closely with the Service Desk Manager and on site coordinator to ensure smooth operations and excellent service delivery. This is an excellent opportunity for someone with a background in administration, customer service or contact centre work, who is confident in communicating over the phone and thrives in a fast paced environment. Package: An hourly rate of £12.21 PAYE Temporary role with a 4 week rolling contract 21 hours per week Monday, Wednesday and Friday (9:00am 5:00pm) Full training & equipment provided Responsibilities: Answering incoming service desk calls … internal systems Communicating with engineers, clients, and contractors to coordinate jobs Providing updates and support throughout job lifecycles Supporting general administrative duties within the team Requirements: Previous experience in customer service or administration (office or contact centre experience ideal) Good IT skills and ability to learn internal systems quickly Must be comfortable speaking to engineers, clients and contractors More ❯

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … escalating more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. Youll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using More ❯

Are you a tech enthusiast with a hunger for success and a passion for customer service? Do you dream of growing your career in the dynamic world of technology ? If you're ready to take the next step and forge a path towards becoming an accomplished Account Manager, then we want to hear from you! We are looking … and thriving business as we expand our offices into Germany and the U.S. Role and Responsibilities: Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences. Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs. Engage with clients to gather feedback, address inquiries, and … provide solutions. Maintain accurate and up-to-date records of customer interactions in our CRM system. Ensure compliance with internal best practice processes. Work in collaboration with internal departments such as finance, logistics, sales and purchasing. To undertake additional duties that may be required from time to time. Skills Required: A strong interest in technology and its applications in More ❯

cold calling. The Company: A successful international business which empowers companies worldwide to unleash their full potential in the rapidly evolving technology landscape. Main duties: To consistently deliver exceptional customer service and sales support while establishing long-lasting relationships. The Role: - To work closely with Account Managers to deliver exceptional pre and post-sales assistance, guaranteeing the best … experience for customers. - To ensure accurate processing of customer orders, and to act as the primary point of contact. - To ensure timely delivery of client orders, resolving issues and keeping customers informed. - To engage with clients to collect feedback, resolve inquiries, and offer solutions. - To work closely with internal departments such as finance, logistics, sales, and purchasing for smooth … functioning of the organization. - To keep a record of all customer interactions in our CRM system accurately and timely. - To carry out any additional tasks that may be needed occasionally. The Candidate: - Fluent in French (written and spoken) Essential - Previous experience in sales support or administrative role - beneficial - Interest in technology and strong IT skills advantageous - Excellent communication & interpersonal More ❯

project managers to clarify specifications and requirements. Liaise directly with QA to help identify, replicate, and resolve issues resulting from both internal and client user acceptance testing and with customer services for problems reported in live systems. The C# Developer will have the following: Experience in writing code in at least one language. For Example, VB.NET, C#, JavaScript, ASP.Net … Server, and Transact SQL skills Experience in working with XML and XML schemas, JSON, REST, SOAP and Web Services Web server administration skills, such as IIS hosting and web service setup. Be able to follow code produced by other department members and enhance or fix it where necessary. How to Apply if You're Interested in this Job: If More ❯