3 of 3 Customer Service Jobs in Northwich

Are you a tech-savvy individual with strong communication skills, looking to build your career in IT support? If so, this is a fantastic opportunity to join our client service desk team as a 1st Line Support Engineer and provide essential technical assistance to clients while growing your expertise in a dynamic environment. About the Role As a 1st … more complex problems to the 2nd and 3rd Line Support teams, vendors and third parties when necessary. You’ll be key in ensuring our clients customers receive prompt, effective service, all while working in a supportive, local team environment. As a 1st Line Support you will: Provide first-line technical support, logging and categorizing incidents and service requests. … from ticket creation to resolution, ensuring timely updates and clear communication with clients. Managing incident resolutions within agreed SLA, keeping customers updated on progress. Provide feedback to help improve Service Desk operations and contribute to continuous improvement. Proactive monitoring and fault reporting. Contribute to a positive CSAT result by always ensuring customer satisfaction. Incident detection and diagnosis using More ❯

Are you a tech enthusiast with a hunger for success and a passion for customer service? Do you dream of growing your career in the dynamic world of technology ? If you're ready to take the next step and forge a path towards becoming an accomplished Account Manager, then we want to hear from you! We are looking … and thriving business as we expand our offices into Germany and the U.S. Role and Responsibilities: Collaborate with Account Managers to provide pre and post-sales support, ensuring seamless customer experiences. Act as a key point of contact and ensure orders are processed accurately and in line with contractual SLAs. Engage with clients to gather feedback, address inquiries, and … provide solutions. Maintain accurate and up-to-date records of customer interactions in our CRM system. Ensure compliance with internal best practice processes. Work in collaboration with internal departments such as finance, logistics, sales and purchasing. To undertake additional duties that may be required from time to time. Skills Required: A strong interest in technology and its applications in More ❯

cold calling. The Company: A successful international business which empowers companies worldwide to unleash their full potential in the rapidly evolving technology landscape. Main duties: To consistently deliver exceptional customer service and sales support while establishing long-lasting relationships. The Role: - To work closely with Account Managers to deliver exceptional pre and post-sales assistance, guaranteeing the best … experience for customers. - To ensure accurate processing of customer orders, and to act as the primary point of contact. - To ensure timely delivery of client orders, resolving issues and keeping customers informed. - To engage with clients to collect feedback, resolve inquiries, and offer solutions. - To work closely with internal departments such as finance, logistics, sales, and purchasing for smooth … functioning of the organization. - To keep a record of all customer interactions in our CRM system accurately and timely. - To carry out any additional tasks that may be needed occasionally. The Candidate: - Fluent in French (written and spoken) Essential - Previous experience in sales support or administrative role - beneficial - Interest in technology and strong IT skills advantageous - Excellent communication & interpersonal More ❯