16 of 16 Service Delivery Jobs in Nottingham

The Client Service Delivery function is dedicated to providing a white glove experience for the organisation's top 30 clients, as well as clients requiring short term, or at times longer term, high levels of personalised support. This involves developing and maintaining deep, personalised relationships with each client … By tailoring services to meet these specific requirements, the team ensures that clients receive a highly customised and exceptional level of service. The Client Service Delivery Consultant is entrusted with the oversight and management of ongoing service delivery to clients, ensuring exceptional client satisfaction and operational … role is critical to the organisation's success, as it directly impacts client retention, satisfaction and overall business growth. Demonstrating extensive experience in client service delivery, the Client Service Delivery Consultant will excel at providing exceptional client experiences to complement our market-leading products. Additionally, the More ❯

processes, ensuring issues are identified and resolved swiftly. Be the Escalation Point:Act as an escalation point for clients, providing support to the Littlefish Service Delivery Manager and ensuring issues are handled effectively and in line with SLA expectations. Proactive Problem Management:Use data analysis to identify potential … and implement proactive measures to mitigate risks. Create Insightful Reports:Produce management information and regular reports, analysing SLA performance, KPIs, and trends to drive service quality improvements. Collaborate Across Functions:Work alongside Incident Management, Change Enablement, and Continual Improvement teams to ensure seamless service delivery. Stay Ahead of … Industry Trends:Keep up with industry best practices, bringing new ideas and processes to enhance our service delivery and client satisfaction. Your main duties will include: Leading and managing Problem Managers, ensuring smooth day-to-day operations and process adherence. Deputising for the Problem and Major Incident Management More ❯

in Laundry, Catering, Heating, Fire Safety, Infection Control, and Air Conditioning. The company provides an end-to-end, on-premise, machine supply and breakdown service proposition under the name Total Care, along with additional products and services. JLA is driven by a world-class Sales & Marketing engine, owns and … carry enhanced van stock to achieve a high 1st fix rate. Responsible for van stock in the same manner as level 1 and 2. Service Delivery Demonstrate an understanding of service delivery excellence for your role, ensuring you deliver the basics right every time and are … part of a team where service is central to good performance. Managing Risk Be aware of operational and regulatory risks that may impede your operations. Report any risks that may impact the business to your line manager. Managing Health & Safety Conduct Risk Assessments and Method Statements, compiling reports in More ❯

Life on the team Join a vibrant, forward-thinking community of Customer Delivery Managers who are passionate about delivering excellence. At Computacenter, you'll be part of a supportive Delivery Leadership team, working in a dynamic environment where collaboration and innovation go hand in hand. Whether you're … keep our customers thriving. Expect variety, challenge, and the opportunity to make a real differenceevery single day. What you'll do As a Customer Delivery Manager, youll take charge of service delivery for one or more major customers. Youll ensure we meet (and exceed!) performance, quality, and … sharp eye on contractual and financial success. Heres how youll make an impact: Lead, inspire, and support both direct and virtual teams across multiple service lines Build strong relationships with customers, ensuring we're always aligned to their evolving needs Monitor and report on service performance, driving continuous More ❯

SC Cleared Service Desk Analyst Nottingham - Onsite ASAP Statr - 04/08/2025 Inside of IR35 £17.87 per hour My client is looking for a Security Cleared First Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x … service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide technical support and service delivery to the clients customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to … agreed standards and procedures. Key Skills and Experiences Hold Live SC Clearence 1st Line Service Desk Analyst If you are available and interested, please apply today! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy. More ❯

We are recruiting for an SC Cleared First Line Analyst for a leading IT Service provider based in Nottingham. We are looking for a Security Cleared First Line A nalyst to work in the Second Line Service Desk team supporting delivery of a 24/7 x … service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. You will provide technical support and service delivery to the company's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to More ❯

We are recruiting for numerous Security Cleared (Minimum SC) First/Second Line Analyst working in the Second Line Service Desk team supporting delivery of a 24/7 x 365 service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. The Analyst will provide … technical support and service delivery to the customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to agreed standards and procedures. More ❯

Ideally you should already hold Security (SC Clearance) or the willingness and ability to undertake. The First Line Analysts will be working in the Service Desk Support team supporting the contract between Mon-Fri covering 7.00am 7.00pm on a soft shift pattern (37.5 hour working week). These opportunities … are key in assisting with the transition and on-boarding of a new customer account with a view to continue into BAU once the service goes live. The analyst will understand and manage the technical aspects of service delivery to the standards and procedures agreed with Computacenters … applications specific to individual customers. Progress/close incidents to a satisfactory conclusion on the incident management system. Liaise with the team and other Service Analysts/customer on open incidents ensuring no incidents is left unattended beyond SLA. Escalate potential service issues initially with Team Leader. Liaise More ❯

and retrofit coordination process in keeping with PAS2035 systems, work in support of the Head of Retrofit to deliver an exceptional design/coordination service to the business, work closely with all other management staff and internal departments. Embark on a transformative journey as a Senior Pas/Tech … forward our mission to transform energy efficiency and sustainability in residential properties. Key Responsibilities Resource Management and Staffing: Ensure optimal staffing levels across CCS service delivery sites by actively managing and coordinating team resources. Drive accountability across all design teams, promoting a performance-driven culture that supports effective … and timely service delivery. Operational Leadership and Training: Lead, coach, and support Design and Coordination Managers to execute process and reporting seamlessly and in compliance with CCS standards and PAS2035. Oversee ongoing training initiatives to empower Managers, enhancing their skills and ensuring consistent, high-quality service. Customer Experience Excellence More ❯

will work as part of the Regional Commercial Team in a sales role in support of the Sales Director, National Sales Manager and Operational Service Manager to ensure Tunstall grows its market share across the assigned region in the Health Housing and Social Care (H&SC) sectors. The Ideal … pay entitlements, Private Health Insurance, Dedicated 24/7 employee benefits platform 'Verlingue' that include things like: free eye tests, retail discounts, EAP WeCare service - including a 24/7 online GP and mental health counselling service, Boost your learning and growth through access to a Talent Library … will include: Building a strong pipeline business by identifying new leads on a regular basis, Converting leads to prospects through gaining insight into their service delivery models, Educating prospects on new models of integrated health and care provision, Utilising a combination of transactional and consultative approaches to win More ❯

up and document all client interaction using a CRM database. Liaise with internal stakeholders and technical team to provide user feedback. Identify opportunities for service delivery improvement. Educate customers on usability and interface/product updates.Who are we looking for? Previous experience in a customer service-related More ❯

Your leadership will have a direct impact on the accuracy and efficiency of payroll operations, ensuring all customer payments are processed in line with service level agreements and statutory requirements. You will oversee critical processes, from BACS transmissions to data provision for external providers, ensuring smooth and timely payroll … you will help drive operational efficiency. Additionally, your attention to detail in handling complex queries and performance issues will ensure a high standard of service delivery for both internal and external customers, strengthening MHR’s reputation for reliability and excellence. Key Skills: Payroll application Relationship building Customer Focus More ❯

Head of IT Service Management Nottingham (Hybrid) £100,000 - £115,000 + Package Retail Sector We're supporting a leading global retail business, currently undergoing a large-scale IT and business transformation, in the search for a Head of IT Service Management. This is a critical leadership position … hybrid working, focused on shaping and delivering a modern, efficient ITSM strategy across the EMEA region. This role is ideal for a senior IT service leader with strong ITIL expertise, a track record of transformation, and experience operating in matrixed, multinational environments. Key Responsibilities: Lead and evolve ITSM strategy … management. Oversee the implementation of a global ITSM platform. Improve first- and second-line support performance through upskilling and process optimisation. Deliver automation, self-service, and AI tools to streamline operations and improve user experience. Partner with regional IT teams, business leaders, and third-party providers to ensure consistent More ❯

to the Infrastructure Team Leader, you will play a pivotal role in maintaining and enhancing our IT systems, ensuring seamless operations and top-notch service delivery. Key Responsibilities: Active Directory Administration: Oversee and manage Active Directory (AD) systems. SCCM/Intune Management: Expertly handle SCCM or Intune for efficient … in a similar role Intune & MDM Expertise: Proficiency in Intune and Mobile Device Management (MDM). MSP/Enterprise Experience: Background in a Managed Service Provider (MSP) or enterprise environment. SCCM/Intune Proficiency: Expertise in packaging and deploying applications using SCCM current branch or Intune. System Centre Knowledge … I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work More ❯

Manager to oversee audiovisual operations for events and conferences. This role involves managing the AV team, ensuring technical excellence, and maintaining high standards in service delivery. Key Responsibilities Lead and manage the AV team to deliver high-quality event support. Oversee the setup, operation, and troubleshooting of AV equipment … team management skills. Technical expertise in audiovisual equipment and live event production. Excellent problem-solving abilities and attention to detail. Strong communication and customer service skills. Ability to work flexibly, including evenings and weekends as required. Desirable Qualifications Relevant AV or technical qualifications. Experience in event production or hospitality More ❯

a comprehensive understanding of the Payroll and Human Resources market. Acquire in-depth knowledge of MHR's products, including iTrent, People First, and managed service delivery. Establish and nurture relationships with prospective customers, securing buy-in from C-suite stakeholders. Lead sales activities from initial engagement through successful deal … competitive activity and market trends. Provide feedback and analysis on competitive activity when required. Skills Strong history of success in enterprise-level software and service sales. Collaborative team player with the ability to build and maintain strong relationships. Expertise in the Payroll and Human Resources market. Ability to self More ❯