1 to 11 of 11 Customer Experience Jobs in Nottinghamshire

have an exciting opportunity for an Operational Service Manager to lead our Call Handling services on a fixed term contract! Do you have management experience? Have you worked in a customer/patient facing sector? Do you want to make a difference to your local community? Then this … the perfect role for you! Main duties of the job Service Performance and Delivery Organisational Management Staff Management and Performance Strategic Activities Patient and Customer Experience Service Finances Inform Service Improvement and Manage System changes About us NEMS CBS is a high quality, high performing; not-for-profit … specifics of this role, please find the job description attached to this advert. Person Specification Additional Essential Ability to travel between NEMS CBS Locations Experience Essential 2 years management experience Customer/patient relations experience Desirable Experience of working within the NHS Disclosure and Barring more »

and resource recovery solutions, with locations across the United Kingdom and Ireland. We have an opportunity for a Service Delivery Coordinator to join our Customer Experience Team. Service Delivery Coordinator - The Role : To boost the overall customer experience by ensuring that all Enva services are delivered … seamlessly, on time, within budget and with a customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of … manner from customers, contractors, and internal teams. To ensure that all queries are followed up and resolved in an efficient and timely manner with customer focused approach. To resolve customer complaints at first point of contact wherever possible, escalate only where necessary. To liaise with sub-contractors to more »

manage whole house retrofit contracts in line with PAS2030/2035. To manage delivery of all services and high levels of commercial control and customer/client satisfaction. Key Duties & Responsibilities: Management of site managers/supervisors to ensure contract compliance with all work streams and business activities. To … be available to train, develop and guide contract managers. To build and develop a robust top class customer experience across all engagements and all work streams within CCS. To support all department other managers within the team and staff/direct reports. To ensure continuous improvement and application … schedules and enforce actions and improvements. To develop and train others in commercial awareness, PNL management, forecasting, budgeting and planning efficiently. To continually improve customer satisfaction, client reporting, WIP and IT interfaces. To organize, host and manage client meetings and briefings. To manage any trainees and formal training plans more »

behind your Experian Free Credit Score, Experian Boost, and the advanced Credit Expert product. We're embarking on a huge project aimed at improving customer experience across the ECS product family which has opened up a great opportunity for a talented Senior Software Engineer with strong Full Stack … of our agile teams in Nottingham. What youll need to bring to the role & Experian We are looking for someone who has good commercial experience writing code in C# within a microservices architecture. Experience with Cloud based technologies (we use AWS) would also be useful, but most importantly … as part of an agile team and being flexible in your ways of working. As a Senior Developer we expect you to have considerable experience in software engineering, with a proven track record of building mission-critical, high-volume transaction web-based software systems, preferably in regulated environments (finance more »

Services will be responsible and accountable for the successful delivery of all contracted services, and for fulfillment of all Professional Services engagements, ensuring that customer satisfaction and quality remain paramount. The role must work closely with other department heads and sales colleagues to ensure that there is a holistic … suggesting and driving forward ideas about how the team can work more effectively together Responsible for leading and developing a team of people ensuring customer service and quality is at the forefront of all activity and that key customer contracts and project deliverables are understood Develop and maintain … an escalation point in conjunction with Service Delivery Managers Ensure that all incremental services and new contracts are transitioned into support without impacting the customer experience Responsible for supporting Sales in identifying opportunities with existing customers Ensure all resources have a clear view of their roles and responsibilities more »

behind your Experian Free Credit Score, Experian Boost, and the advanced Credit Expert product. We're embarking on a huge project aimed at improving customer experience across the ECS product family which has opened up a great opportunity for a t... more »

achieve the defined vision, focusing on both e-commerce functionality and appointment scheduling for services . Requirements Gathering and Backlog Management: Gather and analyze customer requirements to build a prioritized product backlog. Decompose business requirements and customer experiences into detailed features and functions, ensuring both purchasing and scheduling … healthcare professionals, to ensure alignment and successful product delivery. Communicate effectively with stakeholders to manage expectations, gather feedback, and address any issues or concerns. Customer Engagement: Participate in customer research activities to gain a real-world understanding of customer needs and the value of the mobile app. … Use insights from customer research to inform product decisions and enhancements, focusing on both retail and healthcare service aspects. Cross-Functional Initiatives: Engage in cross-functional teams to drive initiatives that align with the mobile app product strategy and vision. Ensure collaboration across departments to deliver cohesive and integrated more »

defined vision, focusing on both e-commerce functionality and appointment scheduling for services . 2. Requirements Gathering and Backlog Management: 1. Gather and analyze customer requirements to build a prioritized product backlog. 2. Decompose business requirements and customer experiences into detailed features and functions, ensuring both purchasing and … to ensure alignment and successful product delivery. 2. Communicate effectively with stakeholders to manage expectations, gather feedback, and address any issues or concerns. 6. Customer Engagement: 1. Participate in customer research activities to gain a real-world understanding of customer needs and the value of the mobile … app. 2. Use insights from customer research to inform product decisions and enhancements, focusing on both retail and healthcare service aspects. 7. Cross-Functional Initiatives: 1. Engage in cross-functional teams to drive initiatives that align with the mobile app product strategy and vision. 2. Ensure collaboration across departments more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

our new and existing business consultancy teams. We are currently looking to recruit Application Consultants who will play a crucial role in providing exceptional customer experiences through the delivery of top-notch consultancy services. Your primary focus will be on ensuring successful project implementation and delivering excellent customer satisfaction. This consultancy role will encompass Payroll AND/OR HR, and hence, prior knowledge and experience in these domains are indispensable. These positions offer remote work options, as MHR head offices are based in Nottingham. However, occasional travel to customer sites MAY be required during the … week. We are actively promoting remote working to accommodate our widespread MHR customer base across the UK. Key Responsibilities: Provide high-quality Payroll AND/OR HR consultancy services to customers and prospects, ensuring strategic and operational objectives are met. Implement business changes with technology support, seeking efficiency and more »

Role We are looking for a multi skilled Service Engineer for our Aftersales Department based at our Head Office in Nottingham. Do you have experience working with electrical and mechanical equipment? Are you looking to work on something different each day? We are looking for talented people who are … committed to delivering a great customer experience. At Machine Mart being a Service Enginee... more »