7 of 7 ITIL Jobs in Nottinghamshire

experience in a technical helpdesk. Strong technical knowledge in Microsoft platforms, VOIP systems, and network management. Excellent customer service, communication, and problem-solving skills. ITIL Foundation certification (or equivalent) preferred. THE BENEFITS: The Benefits for this IT Helpdesk Manager role include: A varied, impactful leadership role spanning IT, VOIP— genuinely ...

Active Directory - Previous project and project co-ordination experience would be very helpful - The ability to work well under pressure to strict deadlines - ITIL awareness - Hold a full UK driving license You will be part of a busy and growing IT department who are growing their IT field service delivery ...

Professional/Further training Essential Educated to Diploma level or equivalent experience in a IT or business environment Ongoing personal and professional development Desirable ITIL Qualfication Knowledge Requirements Essential Extensive experience working in a application support or call centre environment Expert knowledge of Microsoft desktop packages Expert working knowledge ...

experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring ...

gained in an ICT security and surveillance environment. Were looking for an individual who has experience with: Working with and applying standards such as ITIL framework, ISO 27001 security standards or similar. Using Cyber Security vulnerability scanning tools. Prioritisation by criticality, and installation of security patching and remediation plans ...

incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience managing cloud and on-premise software, systems … improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce clear technical documentation ...

ground running on urgent issues Standardise work practices and processes, developing CSI and quality culture Promote service excellence and work on an ITIL structure throughout Supports regular SLA/KPI performance data gathering and the determination of remedial/corrective action Maintain an intimate awareness and understanding of incidents allowing … effective communication with senior management customers, managing expectation of key stakeholders Working closely with other departments including but not limited to all ITIL areas and Development to provide technical support, complete technical investigations and make ongoing improvements to processes and procedures Proactively arrange chair and minute meetings for investigations ...