3 of 3 Incident Management Jobs in Nottinghamshire

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities * Batch Monitoring and Management. * Event/Alert Monitoring and Management. * Incident Management - respond to service calls and resolve incidents to ensure SLA More ❯

team to ensure our solutions match target architecture patterns, are scalable to meet our demands and are cost effective. Be on hand to actively manage and participate in proactive incident management from an engineering perspective. There is also a chance to join the 24/7 on-call rota, which includes extra pay. What we're looking for … platform looks like. Knowledge of using monitoring & logging tools to troubleshoot problems in a distributed network of systems. Excellent understanding of infrastructure as code and CI/CD pipeline management via Jenkins. Development experience within an AWS cloud environment. In particular any knowledge of running in a serverless ecosystem with AWS Lambda, API Gateway and DynamoDB. Strong experience in More ❯