6 of 6 Incident Management Jobs in Nottinghamshire

infrastructure to work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. Youll be encouraged to use your skill and knowledge to proactively improve the services we offer to add quality and value to our customers. Youll need … variety of technologies the Team supports. You will be responsible for the BAU service for multiple technologies within the Command Second Line team, working to manage batch processing, event management, incidents, problems, requests, and changes. We value strong communication skills and the ability to engage with colleagues and stakeholders at all levels, as the account this role is aligned … a high-flying and flagship one for us. On a day-to-day basis this looks like: Technical 80% Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA targets are achieved. Patch Management. Increase the First Time Fix rate. Adhere to escalation procedures. Assist with More ❯

Senior Software Engineer (C#, SQL) Incident Support Team Up to £70,000 + Generous On-Call Allowance Remote-First | UK-Based | Full-Time | Permanent Are you a hands-on software engineer with a knack for solving complex problems and a passion for system reliability? Were looking for a Senior Software Engineer (Incident Support) to join a collaborative, forward … thinking engineering team that powers critical technology in the utilities space. Youll play a vital role in incident management, using your technical skills to resolve, prevent, and learn from system issueswhile also contributing clean, high-quality code as part of a modern Agile squad. What Youll Be Doing Contribute to the design, development, and refinement of features and … the on-call rota right away. Youll be given time to settle in, learn the systems, and contribute meaningfully before taking on out-of-hours responsibilities. Realistic expectations: The incident volume in this area is low, and when on-call does begin, its shared fairly across a team of experienced engineers. On-Call Allowance (Once Live) £200 monthly retainer More ❯

User Devices as part of the service desk, delivering to the standards and procedures agreed with Computacenters customers, including issue investigation, support documentation, and technical coaching. What youll do Incident/Request Management 80% Manage incidents related to mobile devices and services, routed from First Line Analysts, and resolve within SLA. Maintain technical knowledge and expertise associated with … mobile platforms (iOS, Android, Workspace ONE). Progress and close incidents to a satisfactory conclusion using the incident management system. Liaise with team members and customers to ensure timely resolution of mobile-related issues. Escalate potential service issues to the Team Leader as needed. Support specific mobile technology projects as requested by the Team Leader. Knowledge Management More ❯

to mitigate business risks arising from both regulatory & security noncompliance. What youll do Integrate with customer and third-party security operations centre reporting as well as integration with security incident procedures Build, manage and update Vulnerability Lifecycle Management Product Lists (VLMPLs) for all supported customers Responding to and helping to co-ordinate the response to Major Vulnerability incidents … Sending out notifications and communications related to security vulnerabilities that affect multiple technologies Creation and ownership of vulnerability incidents providing a Start to Finish level of incident management Proactive identification of vulnerabilities Provide supporting information on potential impacts and mitigating actions for new threats or vulnerabilities from vendor, threat intelligence and subscriptions Establishing good practice vulnerability treatment throughout … multiple resolver teams as well as presenting reports to business stakeholders such as Delivery Leadership Ability to work effectively as part of a team Knowledge/Understanding of vulnerability management tools such as Tenable, Qualys VMDR or Microsoft Defender Experience of Defender for Endpoint Awareness of: S ecurity best practice (ITIL, COMPTIA) IT security and software vulnerabilities Experience in More ❯

infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA More ❯

infrastructure and work in triage support across multiple customers within multiple technologies. The roles will focus on resolving incidents, increasing the first-time fix rates in addition to Batch Management and Event Monitoring. The Responsibilities Batch Monitoring and Management. Event/Alert Monitoring and Management. Incident Management - respond to service calls and resolve incidents to ensure SLA More ❯