3 of 3 SLA Jobs in Nottinghamshire

strategic contribution: Lead a team of engineers, including 1:1s, PDRs, performance management and development discussions. Allocate work, ensure resource alignment and maintain SLA/KPI compliance. Act as a senior engineer and escalation point for technical queries. Support End User MIs as a technical specialist. Approve high-risk technical ...

investigative approaches and evidence handling Who you are: Proven background within a SOC or equivalent operational security function Demonstrable ownership of incidents within demanding SLA environments Strong working knowledge of SIEM, EDR, and email security platforms Practical experience with Microsoft XDR technologies Ability to create and tune detections using ...

Service Management Account Lead, you will take ownership of end-to-end service delivery for one or more key client accounts. leading performance, driving SLA achievement, and building strong, trusted relationships with stakeholders at every level. Youll be the central point of coordination for all Service Management activity, ensuring every … element of delivery meets contractual obligations and reflects the high standards expected in this role. You will: Ensure SLA performance meets all contractual commitments, taking accountability for monitoring outcomes Provide direction and leadership to delivery resources aligned to your accounts Build effective relationships with internal operations teams to enable seamless ...