and track issues from outset to conclusion. Working methodically to respond to, day by day operational needs Adept at avoiding service disruptions and maintaining SLA and information security requirements Escalate any unresolved issues Ideally hold ITIL framework knowledge and qualifications. Have a good understanding of ServiceNow Working Hours Consistency of more »
Newark, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
Enva England
customer centric approach with every interaction. Service Delivery Coordinator - Key Responsibilities : To complete new site set up's and roll outs seamlessly and within SLA and budget. To deliver professional customer orientated onboarding calls. To produce and share timeline of events with customers to ensure expectations are clear. To produce more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom Hybrid / WFH Options
DVSA
Ensures the team create and leverage knowledge and collaboration to derive increased efficiency and effectiveness. Responsible for ensuring Incidents and Requests are handled within SLA, and any escalations are handled and assigned to the appropriate team. Responsible for ensuring that Interactions are handled and updated with clear details. Responsible for more »
Nottingham, Nottinghamshire, East Midlands, United Kingdom
THE CHANNEL RECRUITER LTD
Ensuring customers equipment is fully refurbished and configured to high standards prior to restocking. Ensuring all outbound orders are completed in line with agreed SLA's. Deployment of selected customer images via SCCM or USB after machines are repaired/refurbished. Updating calls regularly with clear and concise detail on more »
Resource House, Bulwell, Nottinghamshire, United Kingdom
Jigsaw 24
and responsibilities are : Creating and driving the strategic direction for Managed & Professional Services Ensuring that services meet all statutory requirements and are delivered to SLA, time and budge Managing costs, budgets, and forecasts for all Managed & Professional Services Establish SLA’s, OLA’s and KPI’s to manage the performance more »
As part of a team, the post holder is responsible for providing a front line technical support service to customers from all areas of the force and across the rank structure. The role will ensure that customers understand their IT more »
